blank event ticket emailed non events

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  • March 21, 2016 at 5:47 pm #1092134
    rachel
    Participant

    The plugin is working great except it is sending a blank email titled ticket with no email content for non events. We have both the event tickets and event tickets plus installed with event calendar.

    • This topic was modified 10 years, 1 month ago by rachel.
    March 22, 2016 at 10:19 am #1092479
    Josh
    Participant

    Hey Rachel,

    Thanks for reaching out to us!

    To clarify, are there blank ticket emails being sent out when a non ticket is purchased via your WooCommerce store? Or are blank tickets being emailed when tickets are created and sold on a page (rather than an event)?

    Thanks!

    March 22, 2016 at 10:48 am #1092500
    rachel
    Participant

    To clarify:

    1) When someone purchases an event a full correct ticket is sent via email.

    2) However, when someone purchases a non-event, normal product like a book in the store it is also sending an email titled “ticket” but the email is completely blank.

    We have an email system already set up to email customers. Is there a way to turn off or disable these “ticket” emails completely?

    March 23, 2016 at 12:25 pm #1093046
    Josh
    Participant

    Hey Rachel,

    If you want to remove the Tickets email completely, check out the snippet in this thread. It should completely disable the tickets from sending on your site.

    Let me know if this helps.

    Thanks!

    March 24, 2016 at 8:32 am #1093431
    Calvin
    Participant

    hi,
    My problem is that the ticket email being sent is blank with no ticket information attached. Please help

    March 24, 2016 at 2:10 pm #1093673
    Josh
    Participant

    Hey Calvin,

    Thanks for reaching out to us! Would you mind creating a new thread since your issue sounds like it is different from the original issue posted here. This way we’re able to provide direct answers to everyone’s requests here without having to juggle multiple issues within the same thread.

    When opening the new thread though, be sure to first try the Testing for Conflicts procedures as well as include your system information with the post.

    Thanks!

    April 8, 2016 at 9:35 am #1100115
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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