[Josh]

Hey Alex,

Thanks for reaching out to us!

There are a couple of pieces of information that we’ll need in order to get the venue for the associated event so you can update that email template.

• To start, we’ll need to get the event associated with the ticket product. You can grab this using the “_tribe_wooticket_for_event” meta key from the product in the email.
• Now that you’ve got the event ID, you can get the venue name for that event using tribe_get_venue

This can all be done within your theme’s functions.php and then be added to the email using the “woocommerce_order_item_meta_end” hook.

Let me know if this helps.

Thanks!

[Josh]

Hey Cesar,

Thanks for reaching out to us!

I’m glad you were able to get a solution for your original request here!

For the other issues:

• There a couple of options for modifying or updating strings throughout your calendar. Would you mind sending me a screenshot in context of the word you’re wanting to modify? This will give me the information needed to get you pointed in the best direction for modifying that particular word.
• The search at the top of the calendar utilizes the default WordPress search. Any modifications that you would like to make would need to be done to the default search function.

Let me know if this helps.

Thanks!

[Josh]

Hey Andrea,

Haha sounds good! If it’s a girl, Josey might be a good alternative 🙂

Thanks!

[Josh]

Hey Simone,

• With Community Events plugin, there is a page that gets created that allows for either anyone or subscribers to add events to the site depending on the settings you choose for that page. This is only a front-end option and doesn’t impact the ability to add events in the dashboard. This is still limited to the default roles that have ability to add content in the dashboard.
• Yes, the ability to have Recurring Events is only available in our PRO plugin. The feature is supported in the other Community plugins if the Pro plugin is activated, but the PRO plugin does need to be purchased and added separately for that feature
• For a commission fee, are you referring to the commission on the sale of tickets or a commission on when a user submits an event with tickets?

Let me know if this helps.

Thanks!

[Josh]

Hey,

No problem!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Nathaniel,

We just pushed an update for this issue with the core Events Calendar plugin and you should see an update for version 4.1.0.1 available for update.

Let me know if this gets everything back up and working for you.

Thanks!

[Josh]

Hey Gilles,

Thanks for following up here.

This should be good for now. This issue was due to the class name changing which it shouldn’t get changed again for a while now that we’ve completed some of this refactoring. Now that you have it wrapped though, you won’t have to worry about any changes ever breaking the site on update.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for following up here.

It sounds like there is a different issue being experienced here. Usually webmaster tools shows “404” on pages that a user would see a typical calendar or expected view which doesn’t impact user experience at all.

Since you’re describing a user experience issue with 404s, can you link me to a page that is showing 404 that should be showing other content that is causing the user experience issues here?

Thanks!

[Josh]

Hey Brandon,

Thanks for reaching out to us!

There is a day view that is available with the Pro version of the plugin which allows you to list the events starting at a specific date. Here is an example of that view on our demo site.

Let me know if this helps.

Thanks!

[Josh]

Hey Andrea,

Thanks for reaching out to us here!

Unfortunately something like this is a customization that is out of scope for what we’re able to provide support for here in our forums.

However, looking at the code it looks like it is set up properly to handle pagination as well as appears to take advantage of the WP-PageNavi plugin. For this, this stackoverflow thread may be helpful in getting this loop set up for ajax loading the pagination here.

Let me know if this helps.

Thanks!

[Josh]

Hey Erin,

Thanks for reaching out to us!

Looking at your site, there appears to be a javascript error on the page which is most likely the primary culprit for why the mobile calendar isn’t working as expected on mobile. Have you tried disabling the other plugins and switching to a default theme to see if that resolves the issue? If so, you can then reactivate the plugins one by one and reactivate your current theme to see where it breaks. This will give more information as to where the conflict lies.

Let me know if this helps.

Thanks!

[Josh]

Hey Christopher,

Thanks for reaching out to us!

I want to apologize for any confusion in regards to our support process. We never want to have a customer feel like we’re telling them to figure something out on their own. We’re happy to address your questions in our forum here while we also provide knowledgebase articles for those that choose to approach support that way.

For this particular issue though, I took a look at your site and it appears to be displaying fine for me on mobile. Was there a potential caching issue here that possibly refreshing your browser cache may address?

If not, what particular device are you seeing the issue as well as which browser so I can test in as similar an approach as you’re using.

Thanks!

[Josh]

Hey David,

There shouldn’t have been any significant style changes with this latest update. There could potentially have been some deprecated functions that your current theme may have utilized for customization which might cause some display issues though. If you have any further questions about this, please reach out on our forums on WordPress.org as we are unable to provide support here in the pre-sales forum.

 

Thanks!

[Josh]

Hey Silvan,

Thanks for reaching out to us!

I’m sorry to hear that you’re having troubles with the update. I tested this on my local install and I can see what you’re describing. I also reviewed the translation file and can see that “Veranstaltungsort” is currently set as the translated value for “Venues” within that file.

I apologize again for the inconvenience of this issue. I’ve created an internal bug ticket for this one and you’ll be notified here as we make progress on this issue.

Let me know if you have any questions or concerns about this process.

Thanks!

[Josh]

Hey Michael,

Thanks for reaching out to us!

The simplest way to approach this would probably be to hide the filter bar on those pages with CSS. For the specific categories, take a look at the source using your browser’s built-in developer tools. From there you can see the custom body class that is added for that page and can use that to target the filter bar on that page.

If you would like, you can provide me with a link to calendar category that you would like the filter bar hidden on and I can give you an example snippet for hiding it.

Thanks!

[Author]

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