[Josh]

Hey Lee,

Thanks for reaching out to us!

I’m sorry to hear there was difficulty in updating to the latest version of the plugin. The best route to go here would be to delete the current folder from your plugins folder via FTP and then download the latest version of the plugin from your downloads page and upload it there.

As long as you’re updating from a 4.0+ (and even a little earlier) version of the plugin, you don’t need to worry about any database implications with this approach.

Thanks!

[Josh]

Hey Carlos,

Thanks for reaching out to us!

The cost field no longer shows when the tickets plugins are activated since the prices will be set with the tickets. However, when the events were created prior to the event tickets plugin being installed, was the “Cost” field that showed up before set to have a “0” value?

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

The best way to accomplish this would be to take advantage of the Custom Link option available within the WordPress menu builder. For this:

• you can manually go to the views that you would like to link to within your calendar
• Copy the URLs for those particular pages
• Paste them into the Custom Link url field and add the appropriate title

Let me know if this helps.

Thanks!

[Josh]

Hey Sara,

Awesome! Will be available to look over them when you get them added here.

 

Thanks!

[Josh]

Hey Alison,

I’ve tested on the previous import files that you’ve provided as well. Seemed to be a little less overwriting, however this was mainly due to there being different times and data associated with the events. The events that had the same title, start and end dates were still importing as expected with them being overwritten.

I’m adding a feature request to our internal system here that I think will help with these imports. We still want to keep the same check so we’re not importing duplicated events. However, when there is different information down the line, such as a different event category, to have the category added to the existing pre-checked categories.

Thanks!

[Josh]

Hey James,

Awesome! I’m glad we were able to get this worked out for you!

I’ll go ahead and close this thread for now. If you continue to have issues with the import content please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Henry,

Thanks for reaching out to us!

It sounds like our Event Tickets and Event Ticket Plus plugins will work for what you’re trying to accomplish here. The Event Tickets plugin will allow you to set up tickets and RSVP for events while Plus will allow you to sell those tickets using a plugin such as WooCommerce or EDD.

Let me know if this helps.

Thanks!

[Josh]

Hey Nathaniel,

Thanks for reaching out to us!

As for the url issue, we are aware of these issues with the update to version 4.1 and we are really sorry for the hassle this might cause. We are actively working to solve these issues. I’ve linked this thread to the bug report in our backlog, so you’ll get notified here when we have some update or fix for this.

For now you can downgrade the plugins to version 4.0.7. You’ll find the past versions for our premium plugins in the download section of your account in this site (https://theeventscalendar.com/my-account/downloads/) and you’ll find the core plugin (The Events Calendar) past versions here: https://wordpress.org/plugins/the-events-calendar/developers/.

Thanks for the patience while we work on this.

Josh

[Josh]

Hey Mark,

Thanks for reaching out to us!

I definitely see where you’re coming from here with this one. Although we have the logic there to not display the links if there aren’t any events to page to, it does feel a bit strange if you’ve started in a month and you’re not able to page back to where you’ve started. Will definitely look into this further and bring up with the team.

However, you can override this using this tutorial, which allows the month view to paginate previous and next regardless of whether or not there are any events to display.

Let me know if this helps.

Thanks!

[Josh]

Hey Chrissy,

Awesome! I’m glad you were able to get this one resolved.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Gilles,

Thanks for reaching out to us!

You can address this by wrapping the code that uses the “Tribe_Events_Pro_Recurrence_Meta” class in a conditional like:

if( class_exists('Tribe_Events_Pro_Recurrence_Meta') ) { your code here }

You should then be able to access your dashboard again and reactivate the Pro plugin.

Let me know if this helps.

Thanks!

[Josh]

Hey Simone,

We’d be happy to answer any pre-sales questions you have about these plugins here.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

When using the link, try using:

http://www.palmspringslifefestival.com/event/placido-domingo-and-renee-fleming-accompanied-by-the-los-angeles-opera-orchestra/?ical

Let me know if this helps.

Thanks!

[Josh]

Hey Mat,

I apologize for the delay here.

As an initial few steps here:

1. Try adding a ticket on a page and see if the ticket email sends there.
2. If not, try removing the code and then see if the tickets get emailed from the tickets purchased that were added to the page.
3. You can try the Testing for Conflicts procedures in case there was another change/update to the site other than snippet provided that could be causing an issue here.

Based on what you’re describing, it looks like there may be some additional issues with tickets on products that would need to be addressed, so avoiding having them there based on design may be the best approach.

Thanks!

 

[Josh]

Hey Fabrice,

You would place this code within the “functions.php” file of your child theme. This way it won’t get overwritten when updating the plugins or your parent theme.

Thanks!

[Author]

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