Community event license not being recognized by wordpress

[sean]

Greetings …

I have pro licenses for the calendar, community and newsletter. The calendar and newsletter are fine, but the community is indicating a bad license key. When I copy the key from my account (using the button to copy), the license page indicates all is good (and thanking me :). THe main wordpress site continues to indicate that this is not correct.

This is not a new problem. It has repeated this since i got the product but I have not tried to hunt it down until now

Thanks
sean

[Josh]

Hey Sean,

Thanks for reaching out to us!

I apologize for the inconvenience of this particular issue.

To verify, when adding the license key, you’re adding:

• via the setting available within the Event Settings > Licenses tab
• Pasting the key into the field and getting the green success message
• Then saving the updated value by clicking the “Update” button at the bottom of the page?

Let me know if this matches the steps you’re currently taking.

Thanks!

[sean]

Yes, I use the copy button from the license page and I am making sure to update at the page

[sean]

Actually, I just logged in and it seems to be working now. If you did something in the background, thanks!

[Hunter]

Hey Sean,

Josh is out for a bit, but thank you for the update and we’re glad to hear you’ve got it resolved. I don’t believe we did anything on our end – it may have taken a few minutes for everything to resister properly. Either way, we’re glad to hear it’s been addressed! I’ll close this thread out but feel free to open a new one if you encounter any issues or have any questions.

Take care and thanks for choosing PRO!

[Author]

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