[Josh]

Hey Jennie,

Thanks for reaching out to us!

The order confirmation and ticket should be sending as soon as the order is completed by a customer. Out of curiosity, are any emails being sent when a purchase is completed (to the user or to you as the site owner)?

Thanks!

[Josh]

Hey Michael,

Thanks for reaching out to us!

Would you mind sending a screenshot which shows all the recurrence rules for this particular event so I can do some tests with the same format that you’re currently using here?

Thanks!

[Josh]

Hey Riccardo,

Thanks for reaching out to us!

You can start by following our Themer’s Guide and copying the views > month > single-event.php file into your theme. From there, take a look at the notes and comments within that file. This should give you some very good information in order to get the additional information added to this particular view.

Thanks!

[Josh]

Hey Sebastian,

Thanks for reaching out to us!

The default single-event that get’s displayed should be the views > single-event.php file from within the plugin. However, you’re current theme could already have a customized version of this file to create the display that you’re currently see as the single-event template.

Does your theme (or parent theme) already have a “tribe-events” folder? If so, you can use the already customized template there as a starting point for your customization.

Let me know if this helps.

Thanks!

[Josh]

Hey Ian,

Thanks for reaching out to us!

I don’t believe we currently have any documentation for this but will dig into this one a little bit further for you to get you a little more information here.

Thanks!

[Josh]

Hey Steve,

Cool! Sounds like it’s working for you now though.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Calvin,

Thanks for reaching out to us! Would you mind creating a new thread since your issue sounds like it is different from the original issue posted here. This way we’re able to provide direct answers to everyone’s requests here without having to juggle multiple issues within the same thread.

When opening the new thread though, be sure to first try the Testing for Conflicts procedures as well as include your system information with the post.

Thanks!

[Josh]

Hey Carl,

Awesome! I’m glad that you were able to get the calendar working for you here!

So is everything getting put into your calendar as expected via the importer now?

Thanks!

[Josh]

Hey Don,

Thanks for reaching out to us!

Unfortunately we are unable to answer any questions within our Pre-Sales Forum here. If you have a currently active license, please login to your account here and we’d be happy to help you dig further into this issue in our Pro forum.

Thanks!

[Josh]

Hey Conor,

Thanks for reaching out to us!

On the backend of your site, using your browser’s developer tools, do you see any javascript errors displaying on the page?

Also, as an additional step for the front-end issue (as well as this backend one), have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict with an existing plugin or theme?

Let me know if any of these reveals something more about this particular issue.

Thanks!

[Josh]

Hey Martha,

Thanks for reaching out to us!

It sounds like you may have run into an existing limitation involving recurring events. When these events are created, the get created with a structure of “/event-name/date”. Unfortunately with this structure there can only be one event within the recurrence per day.

I know there have been some discussions on this limitation though and I’ll reach out to see where we currently are in addressing this particular issue.

I apologize for any inconvenience due to this particular issue.

Thanks!

[Josh]

Hey Ajay,

Thanks for reaching out to us!

It sounds like you’re describing the issue that we currently do have documented and set to fix in a soon to be released maintenance release.

However, echoing what George mentioned in the previous thread, looking at your site I’m seeing a different issue completely where the month view doesn’t show at all on the page at mobile resolutions. Are you seeing the same thing (maybe try logging out and testing) when looking at the month view on mobile?

Thanks!

[Josh]

Hey Maya,

Thanks for reaching out to us!

We unfortunately do not currently have any general payment setup prior to allowing someone to submit an event. However, you could put something together like this by utilizing a Membership type plugin in addition to the Community Events plugin.

Also, our plugin is fully translatable and we already have a lot of translations already available that will display automatically based on the language associated with your WordPress installation.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I just tested this out on my local install with the latest versions of our plugins but was unable to replicate.

As an initial step, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict here with an existing plugin or theme.

Also, to ensure I’m testing with a similar configuration as yourself, would you mind posting your system information in a private reply here? It can be found at the bottom of the Event Settings > Help tab.

Thanks!

[Josh]

Hey Ken,

Thanks for reaching out to us!

I’m glad that you’ve enjoyed our plugin so far but sorry to hear about this current issue.

We’ve had several notes about similar types of problems with the latest updates but have yet to fully nail down what is exactly going on with this issue at the moment. To help, can you test if this loading issue occurs while you’re logged into the site as well or if it only occurs when logged out?

Thanks!

[Author]

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