Creating a ticket that can be emailed to purchasers

[Jennie]

I have an events tickets plus account and have created an event and set up buying tickets off our event page – all working ok. The problem is that no confirmaiton email or ticket is being sent to the purchaser. I am not dumb, but cannot work out how to set this up. My payment gateway is woocommerce and I can’t see how to do it there either. Ideally, I would like to send an email they can print out as their ticket., but they at least need confirmation.
Do I need to do this through my mail provider/automator which is Emma? Or through your plugin or through woocommerce?
Thanks,
Jennie

[Josh]

Hey Jennie,

Thanks for reaching out to us!

The order confirmation and ticket should be sending as soon as the order is completed by a customer. Out of curiosity, are any emails being sent when a purchase is completed (to the user or to you as the site owner)?

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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