Created recurring event with date exception – yet exception still showing up

[Michael Novilla]

This event

http://nova535.com/event/tuesday-night-community-happy-hour-downtown-stpete/

has this exception

http://nova535.com/event/tuesday-night-community-happy-hour-downtown-stpete/2016-07-05/

yet the exception is still showing up.

Please help!

[email protected]

[Josh]

Hey Michael,

Thanks for reaching out to us!

Would you mind sending a screenshot which shows all the recurrence rules for this particular event so I can do some tests with the same format that you’re currently using here?

Thanks!

[Michael Novilla]

how can I post a screenshot here?

I sent one to the support@

=D

[George]

Hi there,

You can share screenshots by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

— George

[Michael Novilla]

Thanks George, but WHY can’t we just either EMAIL or ATTACH HERE (via upload) the screenshots? This using cloud based then linking is such a hassle…. come on guys make it easy on your customers! =D

[Michael Novilla]

Here is my screenshot

[Michael Novilla]

here is my other screenshot

[George]

Thank you so much for the screenshots.

When I create an event using the same rules, exclusions work well for me. So, to help figure out the specific problems on your site, can I trouble you with sharing one more piece of information here?

Share your system information with us—I’ll use this to investigate things more closely. Here’s how to share your system information: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you,
George

[Michael Novilla]

HOME URL
http://downtownstpete.com
SITE URL
http://downtownstpete.com
INSTALL KEYS
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The Events Calendar PRO version 4.1 by Modern Tribe, Inc.(http://m.tri.be/20)
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GMW Add-on – WP Users GEO-location version 1.1 by Eyal Fitoussi(http://www.geomywp.com)
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WORDPRESS TIMEZONE
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/home/downtown/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
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REWRITE RULES PURGED
Rewrite rules were purged on load of this help page. Chances are there is a rewrite rule flush occurring in a plugin or theme!

[George]

Thank you for this information!

It’s odd because, as I noted, I find that the exclusions work fine…I was wondering if perhaps you were using an out-of-date version of one of our plugins, but alas, you’re not.

From here, the only test I can think of would be to test for a theme or plugin conflict. This is rather likely, because you have 45 plugins on your site, which is fine! But it’s a large enough amount of code running alongside our own code that it’s worth investigating.

To test for this, I would recommend deactivating ALL plugins on your site, except for ONLY these two plugins:
• The Events Calendar
• Events Calendar Pro

Then activate a default theme like Twenty Sixteen.

When your site is in this specific state, create a new test event with the same exact recurrence pattern and exclusions as your problematic event.

Do your test event’s exclusions seem to work correctly?

Let us know what you find!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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