[Jennifer]

Hello,

Thanks for reaching out!

In order to automatically update the plugin on your live site, you will need to move your key to that site, which does require disconnecting your dev site. We have some instructions on moving your key here. Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Jennifer]

Hi Kat,

Thanks for reaching out!

I would first recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.

If that doesn’t make a difference, can you please send me links to a page with list view and to an event with a featured image so that I can take a look? I’ll be happy to point you in the right direction 🙂

[Jennifer]

Hi Lisa,

We have some CSS that fades the titles of past events for clarity, but you can add the following to the Additional CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

.tribe-events-calendar td.tribe-events-past .tribe-events-month-event-title a {
opacity: 1;
}

Let me know if this works for you!

Thanks,

Jennifer

[Jennifer]

Hello,

You can change some of the colors for events pages under Appearance > Customize > The Events Calendar. If this doesn’t get you what you’re looking for, then you will need to add some CSS targeted at the text you want to change the font for.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Rachel,

Thanks for reaching out!

There is not currently a way to change details (like organizers) on individual dates for events in a recurring series – sorry for the bad news there! However, we are working on adding this to a future release (although I don’t have a timeline on this at the moment). I would recommend casting your vote for the feature request we have open for this, which will let you stay up-to-date on progress.

I’m sorry I don’t have a better answer for you here, but please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Durk!

You can add in the category by customizing the widget template. Our themer’s guide has instructions on doing template overrides, and the template for the list widget can be found at wp-content/plugins/the-events-calendar/src/views/widgets/list-widget.php. The tribe_get_event_categories function will get you the categories.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m so sorry about the delayed response here – this thread was not showing up as waiting on my end.

Thanks for clarifying that you’re using EDD…This might be a separate issue. Can you please send me a screenshot of the settings that you have for this ticket (with the sections expanded) and copy/paste your system info for this site into a private reply? You can find this under Events > Help > System Info.

Thanks,

Jennifer

[Jennifer]

Hello,

I see that you are using Tribe Commerce to sell tickets (I’m sorry I didn’t notice that the first time around!), and after some further testing, I was able to recreate this locally. I went ahead and logged this internally for our developers to take a look at.

In the meantime, I would recommend hiding the notice with some CSS as a workaround (let me know if you need help with this).

I apologize for the inconvenience this is causing, and thank you for your patience as we work on getting this resolved!

[Jennifer]

Thanks for clarifying that Keith! I did some testing on my end, but so far I have not been able to recreate this issue. Were you still running into the same issue with all other plugins besides Event Tickets, Event Tickets Plus, and WooCommerce disabled and a default theme like Twenty Seventeen enabled?

[Jennifer]

Just to clarify, when new images are imported, has the image in the Facebook event changed, or is the same image being duplicated in the media library? Are other things (like venues/organizers) also being duplicated?

[Jennifer]

Hi Stéphane,

While you can move the ticket form to a different location on the page within the settings, there is not currently a shortcode that will display the ticket box on another page. I’m sorry for the bad news there! You could set something like this up via a customization however – our themer’s guide is the place to start if you would like to give it a shot! We also have a list of recommended developers that you could contact if you would like to get help with the code.

If this is a feature you would like to see added in the future, we’d love it if you could post the idea in our Feature Ideas Forum! We use it to gauge user interest in new features and help plan future development.

I’m sorry that I don’t have a better answer for you at the moment, but please let me know if there is anything else that I can help with!

Thanks,

Jennifer

[Jennifer]

Hi J,

Unfortunately this method is currently the best one – there is not any built-in functionality for sending out emails to attendees beyond the initial ticket email.

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a better answer for you at the moment, but please let me know if you have any questions!

[Jennifer]

Hello,

I see that you have a license for Event Aggregator, but I do not see a license for Events Calendar Pro (the add-on that comes with the shortcodes) associated with this account. Did you intend to purchase Events Calendar Pro instead of Event Aggregator?

If so, just let me know, and I’ll be happy to switch out the licenses for you!

Thanks,

Jennifer

[Jennifer]

Hi Wade,

Thanks for checking out Events Calendar Pro! It does come with a recurring events feature that will let you create an event that repeats every day until a certain date. While it is not currently possible to edit the details of certain dates in the series individually, you can break them from the series after they have been created and edit the details then. As far as highlighting dates that are booked, I would recommend our Category Colors extension (free). This lets you display events with different colors based on category, so you could have categories for half day and full day.

We do offer full refunds within 30 days of purchase, so if you’d like to take Events Calendar Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

You can remove the location field either by hiding it with CSS or by adding some custom code – this article has some more details on how to do this, along with some snippets. Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

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