[Jennifer]

Hi Thomas,

Thanks for following up. The additional fields should support shortcodes by default (for example, you can try adding one of the widget shortcodes that comes with Pro as a test). I did a quick test on my end and was able to get the shortcode output on the single event page by adding the shortcode to an additional field.

Can you try adding your ticket shortcode somewhere on your site outside of the additional field, just as a test to see if it renders in a normal page section? If so, can you try adding one of our widget shortcodes (such as [tribe_mini_calendar] ) to your additional field as a test to see if that works?

If neither of the shortcodes are working in the additional fields, the next step would be testing for conflicts with your theme and other plugins. If you prefer not to do this on your live site, the WP Staging plugin will let you create a quick copy of your site that you can use for testing.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Thanks for sharing the screenshots James! Based on the first screenshot, I just want to verify that the file you are uploading is the file that ends in .zip? It looks like you may be uploading the the-events-calendar-community-events folder, but WordPress actually requires that theme and plugin files be zipped to upload them through the “Add New” button on the plugins page. An alternative would be to upload the files via FTP in which case you would use the unzipped file.

However, I did look through some other threads where users were getting this error, and it looks like the issue previously has been that the file was not zipped.

If you are selecting the .zip version and still getting the error, would you be able to try the FTP method?

[Jennifer]

No problem, Ken. I do think the conditionals would be the easiest method here…trying to duplicating the widget would involve quite a bit more development work.

If you get stuck with the code, please let me know and I’ll be happy to help!

Thanks,

Jennifer

[Jennifer]

Hi Lorenzo,

Thanks for reaching out! I’d be happy to help you with this.

1. If you go under Appearance > Customize > The Events Calendar, you will see some options for changing the colors on your calendar. This article has some helpful tips on styling, and you could also make the changes with CSS by following these instructions.
2. To remove the search bar entirely, you can add the following CSS to the Custom CSS area under Appearance > Customize (if you have one) or in the style.css file of your child theme:

div#tribe-events-bar {
display: none;
}

3. You can change the week start day under Settings > General (note this is your general WordPress settings section, not your event settings)
4. This could be related to a theme/plugin conflict, so I would recommend doing some conflict testing to determine if this is the case. You can also try adjusting the Default stylesheet used for events templates and Events template settings under Events > Settings > Display to see if that makes a difference. Alternatively, you can also add this snippet to the functions.php file of your child theme to redirect mobile users to the list view.

Please let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Bernd,

I’m glad to hear it’s working for you now! Thank you for your patience while we worked to get that issue resolved.

I’ll go ahead and close out this thread, but please feel free to open a new one if you need any further assistance!

Thanks,

Jennifer

[Jennifer]

Awesome, so glad to hear that worked for you! I know how frustrating it can be when these issues pop up that seem to have no cause!

I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any other questions or issues.

Thanks,

Jennifer

[Jennifer]

Hi Mary,

Thanks for reaching out!

I’d be happy to help you out with this. We have some instructions on changing text around your site by adding some code to your functions.php file, or another option would be to use a plugin like Say What to replace “Sold out” with your custom message.

Please let me know how that works and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Tamara,

Thanks for reaching out! You are correct that changing the function directly is not ideal, since the changes will be overridden with future plugin updates. We actually have a guide that provides instructions for changing text around your site.

Let me know if that works for you or if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

Recurring events is a feature of Pro, so it is not available in the free version. As an alternative, you could use something like the Post Duplicator plugin to quickly copy events, but there is no capability to set recurrence rules or have events automatically created using this method.

Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Glad to hear it Michael! Don’t worry, I’ve made that mistake myself with iframes.

I’ll close out this thread, but please feel free to open up a new one if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Great, I’m glad to hear it’s working now!

I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Perfect! I’m glad to hear that it’s working now! One trick I always use is to go into the Inspector and find the exact rule that’s being applied, then click the little “+” symbol to add in the rule I’m wanting to add/change and make sure it gets applied the way I am intending.

Since this is resolved, I’ll go ahead and close out this thread, but if you have any other questions, please feel free to open up a new one!

Thanks,

Jennifer

[Jennifer]

Hi Jaeden,

I’m glad that helped!

The page title is actually coming from the tribe_get_events_title function found in wp-content/plugins/the-events-calendar/src/functions/template-tags/loop.php. Note that this isn’t one of the files you can copy over into your theme, and you don’t want to edit it directly as your changes will be erased with future plugin updates. However, you can use the tribe_get_events_title filter to adjust the title. So you could do something like:

function tribe_change_category_page_title( $title ) {
global $post;
if ( tribe_is_event_category( $post->ID ) ) {
$cat = get_queried_object();
$title = $cat->name;
return $title;
} else {
return $title;
}
}
add_filter( 'tribe_get_events_title', 'tribe_change_category_page_title' );

You can add that to the functions.php file of your child theme. Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for the updates! I did some testing but was not able to recreate the issue on my end. However, I did find that some other users were able to resolve this by going into Events > Settings and adjusting the End of day cutoff setting. Could you give this a try?

Could you please also send me a screenshot of the event settings screen for one of the events that this is happening with?

Thanks!

Jennifer

[Jennifer]

Hi Ewan,

Yes, if you go under WooCommerce > Settings > Emails, you will see a link to the New Order email. If you click that, make sure the “Enable this email notification” setting is checked, and you should receive an email when a new order is put through.

We actually have an extension that will include the attendee details in the email. Let me know how that works for you!

Thanks,

Jennifer

[Author]

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