[Jennifer]

Hi Saikat,

Thanks for reaching out, and I’m sorry that link isn’t working for you. Can you try installing Event Tickets Plus manually by following these instructions?

Let me know if this method works for you.

Thanks,

Jennifer

[Jennifer]

Hi there,

Glad to hear you were able to get this figured out! I’ll go ahead and close out this ticket, but please feel free to open a new one if you have any further questions.

Thanks,

Jennifer

[Jennifer]

Hi Giles,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you get it figured out!

First, it looks like you are running an older version of Event Tickets Plus (4.2.4). Can you try updating to the current version (4.5.4) and see if that fixes the issue? While you’re updating, I’d also recommend updating Events Calendar Pro (to 4.4.17) and The Events Calendar (to 4.5.12.2). If you don’t see prompts to update in the Plugins section of your dashboard, you can do so manually by following these instructions.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Cary,

Thanks for clarifying! Good news – in this case, you should not need to add a custom field, but instead you can use the tribe_event_is_multiday function to check for multi-day events, then you can use the result to sort accordingly.

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Elsa,

I’m glad you were able to get the calendar up and running!

To customize the gray square, you will need to use CSS. You can target the container using:

.tribe-events-single-section.tribe-events-event-meta.primary.tribe-clearfix {

/* CSS rules here */

}

Depending on what you want to do, you may need to target elements inside the container as well. I took a screenshot for you to help you find the right CSS classes. We are limited in the amount of support we can provide for CSS customizations, but if you have any questions, I’ll see if I can provide some recommendations.

I just took a look at your system info, and it appears you are running older versions of The Events Calendar and Events Calendar Pro…can you try updating to the current versions (TEC: 4.5.12.1 and PRO: 4.4.17) and see if that solves your other two issues? If you do not see a prompt to update in the Plugins section of your WordPress Dashboard, you can do so manually by following these instructions.

Let me know how it goes and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Heike,

I spoke with one of our developers, and he recommended creating a fresh WordPress install on a subdirectory (if you have regular shared hosting with cPanel, creating a new WordPress install for testing can usually be done with one click). From there, you can start with just our plugins enabled, and gradually enable your theme and then other plugins to determine the source of the error. Make sure to have WP_DEBUG enabled during this process.

If it turns out to be an issue with your theme, another option would be to work with a developer (we have a list of developers that we can recommend) to implement a fix for this issue. However, keep in mind that if the theme is not being updated any longer, these types of issues are likely to pop up again in the future as WordPress and other plugins continue to be updated.

I’m sorry I don’t have a better solution for you here, but please let me know what you find and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Peter,

Thanks for clarifying. If you did two separate series and gave them a common category, you could use the shortcodes that come with Pro to display them on the same page as you mentioned (since they would be separate series, the titles would each have the correct level displayed), using [tribe_events view=”list” category=”your-category”].

If they are all in one series, then each occurrence will have the exact same title. It would require a customization to change this.

Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hello,

As I mentioned in this thread, we’ll go ahead and close this one out. You’ll be notified over in the new thread as soon as we have an update!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry you weren’t able to post on the other thread…it appears to still be open on my end!

I’ll keep this one open and go ahead and close the other one out completely. This one is linked to the internal ticket, so you’ll be notified here as soon as we have an update.

Thank you for your patience as we work on getting this resolved!

Jennifer

[Jennifer]

Hi Jameson,

Sorry for the delayed response – can you try adding this instead:

.tribe-events-photo-event-wrap .tribe-events-event-meta {
display: none;
}

I tested it out, and it seems to be working on my end (see screenshot – let me know if this isn’t the effect you’re looking for). If you don’t see a difference, you can also try adding “!important” (display: none !important;).

Let me know if that works!

Thanks,

Jennifer

[Jennifer]

Hi Chris,

No problem!

Try adding the following to the Custom CSS area under Appearance > Customize (if you have one) or to the style.css file in your child theme:

.entry-content .tribe-mini-calendar td.tribe-mini-calendar-today {
background: #000 !important;
}

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Alan,

You would copy the file into wp-content/themes/your-theme/tribe-events/community.

Note that you will need to create the tribe-events and community folders. Then, you can paste the file into the Community folder. Once you’ve copied it over, you can remove the code block I mentioned above.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

It looks like you have Event Aggregator currently, but Events Calendar Pro is actually a separate plugin. Sorry for the confusion there!

If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Peter,

I’m not exactly sure what you mean by adding custom labels before the event series. Each series of recurring events can have its own title and other information, separate from other series. However, each event within one series will have the exact same information, unless you break individual events from the series. In this case, you can change the information on those events, but they will no longer be attached to or updated with the other events in the series they came from.

In the example you mentioned, I think the best option would be to create two separate recurring event series, one for “Intermediate Level I” and one for “Intermediate Level II”. Within one series, there would not be a way to have custom labels on individual events in the series.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Author]

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