Attendees list missing

[Giles Wilson]

Hi there
My events are showing 0 attendees though I have sold tickets, and the attendee page is showing a number of error messages. Otherwise the system is working fine and I can’t see any obvious things wrong. I’ll attach the error messages in a screengrab of the attendees list page… Any help appreciated.

[Giles Wilson]

This reply is private.

[Jennifer]

Hi Giles,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you get it figured out!

First, it looks like you are running an older version of Event Tickets Plus (4.2.4). Can you try updating to the current version (4.5.4) and see if that fixes the issue? While you’re updating, I’d also recommend updating Events Calendar Pro (to 4.4.17) and The Events Calendar (to 4.5.12.2). If you don’t see prompts to update in the Plugins section of your dashboard, you can do so manually by following these instructions.

Let me know how it goes!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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