[Jennifer]

Hi Miguel,

I tested this again a few different times today, but I haven’t been able to recreate the issue. Have you tested this out in another browser? If not, next time it happens, can you go to the events page immediately in another browser and see if you are getting the same thing there? Also, are you experiencing performance issues anywhere else on your site, or is this type of problem only happening on the events page?

I definitely understand not wanting to deactivate things on a live site! If you don’t already have a staging environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing. I would also recommend installing the Query Monitor plugin to see if anything shows up there when this happens.

Let me know what you find!

Thanks

Jennifer

[Jennifer]

Hi Mitchell,

I do wish that I had a quick fix for you, but we still need to figure out exactly where the problem is coming from. We are not able to login to user sites, but I ran this issue by one of our developers. He recommended enabling Full Debug mode (in Events > Help > Event Log) and adding this snippet to your functions.php file:

function log_week_attributes( $attributes ) {
static $count = 0;
$count++;

$message = sprintf(
'Week view debug: duration - %d %s',
@$attributes['data-duration'],
$count % 2 ? 'early' : 'late'
);

Tribe__Main::instance()->log()->log_debug( $message, 'Week View Debugger' );
return $attributes;
}

function debug_week_attributes() {
add_filter( 'tribe_events_week_event_attributes', 'log_week_attributes', 1 );
add_filter( 'tribe_events_week_event_attributes', 'log_week_attributes', 20 );
}

debug_week_attributes();

Then, after viewing the week view a couple of times, go back to this page and copy/paste the log into your reply. I really want to help you get this fixed, so please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Ian,

I did some testing on my end, but I have not been able to recreate the issue. I don’t see any other users currently reporting this same problem, although I did find an older thread from a user that appears to have the same problem (his was the result of a plugin conflict). Can you try adding this snippet to the functions.php file of your child theme and see if that makes any difference?

Just to make sure, can you verify that after switching to a default theme and deactivating all other plugins, you tried reenabling the plugins one by one and retesting after each time to see if the problem reappeared?

Thanks,

Jennifer

[Jennifer]

Hi Jeff,

Thanks for clarifying! Your best bet may be to hide the elements you don’t want with CSS, since you can wrap the shortcode with HTML and put it in your other content. You could also make a customization to the shortcode or the Events List widget, which already outputs the content in the format you’re looking for. If you’d like to go this route, our themer’s guide is the place to start! Our functions list should be helpful as well. We also have a list of recommended developers that you could contact if you’d like to have the code done for you.

We are limited in the amount of support that we can provide for customizations, but if you get stuck with the code or have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Joseph,

Thanks for reaching out!

Users can currently select the year in the Date field of the Tribe Events Bar (see screenshot), but to add new links to change the year, you would need to customize the templates for the views you want to add them to by following these instructions.

We have actually started working on displaying multi-day events as one event that spans across days in month view! If you’d like to stay up to date on progress for this, please cast your vote for this feature request here – we post progress updates as we have them. I took a look at the site you linked to, but it is actually using a different calendar platform (not The Events Calendar).

For now, our themer’s guide is the place to start if you’d like to make this customization yourself, or we also have a list of recommended developers you could contact if you’d like to have the code done for you.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know and I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Angela,

I’m sorry to hear you’re running into this issue!

Could you try running through the steps outlined in this article? You mentioned that you tried flushing the permalinks already, so you can start with the next step. Make sure you clear your browser cache and any site caching you may have after each step.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Michael,

Thanks for checking out our plugins!

Spreading out payments like that is not currently a feature of Event Tickets Plus, but since it integrates with WooCommerce, you might be able to use some of their extensions to accomplish this, such as WooCommrece Deposits or WooCommerce Payment Plans (third-party plugin). However, please note that we have not tested these with Event Tickets Plus, which is really the only way to know for sure if they will work the way you want. If you’d like to test out Event Tickets Plus, we do offer full refunds within 30 days of purchase, so feel free to do so!

We do also have a request open for this feature, so please do cast your vote for it! Our Feature Ideas Forums is what we use to gauge user interest in new features and is really helpful in guiding future development efforts.

If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Miguel,

Thanks for following up on your previous thread! I took a look at your site, but the links appear to be working correctly on my end (I tested in Safari and Chrome on a Mac). Can you provide a little bit more detail on what happens when they stop working? Does the page reload at all (and if so, does it land on the wrong page), or does the page simply stop responding?

When you did the conflict testing (meaning when you had a default theme enabled and all other plugins disabled), did the problem occur at all? Or did it seem to be resolved while everything else was deactivated?

[Jennifer]

Hi Yvette,

Thanks for contacting us about this – we can’t wait to check out your implementations! Our marketing team is leading this particular opportunity and will be sending an email soon with instructions on how to submit your sites for consideration and what information is required. If you haven’t already, please make sure you let them know you want to receive that email using our Opportunities interest form.

You’ll be hearing from us soon, and thanks for using The Events Calendar in your projects!

Jennifer

[Jennifer]

Hi Jeff,

Thanks for reaching out!

While none of our widgets are currently set up to do this, the [tribe_events view=”day”] shortcode will display events for the current day (if there are any). It also includes navigation links at the bottom to click forward and back to upcoming/past days. Can you give this a try and let me know if it does what you’re looking for?

Thanks!

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

1. To remove the price, you can add the following CSS to your Custom CSS area under Appearance > Customize (if you have one), or in the style.css file of your child theme:

.tribe-events-schedule .tribe-events-cost {
display: none;
}

2. Where are you trying to display these dates? Unfortunately I believe a customization would be required to do this. I would recommend taking a look at our themer’s guide as a starting point if you’d like to give it a shot! We do not do customizations, but I’ll be happy to answer questions and help point you in the right direction.

3. The +Google map link should open up a new window with the venue’s location displayed in the Google map. Changing the link would also require a customization. You can use the ‘tribe_get_map_link_html’ filter, found at wp-content/plugins/the-events-calendar/src/functions/template-tags/google-map.php.

4. To edit the events footer, you will need to copy the template for each view that you want to edit (single event, etc.) into your child theme by following these instructions. Once it’s there, you can edit that file, which will override the default one.

I hope that helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Joseph,

Sorry for the delayed response, our forums have been quite busy lately! I’m glad to hear you were able to get this resolved though! You are definitely not the only one to ask this question…I know it’s not always obvious that that field does need to be set.

I’ll go ahead and close out this thread, but if there’s anything else you need help with, don’t hesitate to open up a new one!

Thanks,

Jennifer

[Jennifer]

Hi Nuno,

Are you looking to display a list of event categories that users can click on and see all of the events for that category? There is unfortunately not an out of the box way to do this – sorry for the bad news there! Depending on how many event categories you have and how often you change those categories, your best bet may be to make the list manually, and then link the category names to the category pages. I’d recommend taking a look at this article for more details on categories and linking to the category pages.

Another option would be to do a customization. While we don’t do customizations, we’ll be happy to answer questions and help point you in the right direction if you’d like to give it a shot! Our themer’s guide and list of functions should also be helpful, and this post has an example that might help get you started. We also have a list of recommended developers that you could contact if you’d like to have the code done for you.

I’m sorry I don’t have a more straightforward solution for you here, but I hope this helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Melanie,

Thanks for reaching out! Unfortunately there is not currently a way to single out recurring events like that out of the box, but you could do this with a customization. We are not currently able to do customizations, but I will be happy to give you some tips to get you started!

I think what you want is the ID for the first instance in the series, which is actually the “parent” of the other events. This post has a good explanation of how recurring events work regarding IDs, and I would recommend taking a look at this article on using the tribe_get_events function, which you could use to pull a custom list of events.

Our themer’s guide and list of functions should also be helpful. If you’d like to have the code done for you, we also have a list of recommended developers.

I’m sorry I don’t have a more straightforward solution for you, but I hope this helps. Please let me know if you have any questions or get stuck with the code!

Thanks,

Jennifer

[Jennifer]

Thanks Susann! Those requests really are helpful to us in deciding where to take things next. Glad to hear you’re liking the plugin it otherwise!

I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any other questions.

[Author]

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