Week calendar view time length

[Mitchell Mink]

Hi,

We have a small issue on the calendar week view. We can see the events but they are all 1 hour in the calendar. We want to have it exactly like the demo. (Event from 09:00 – 17:00u will be show all day and not from 09:00-10:00u)

Thanks.

[Mitchell Mink]

This reply is private.

[Jennifer]

Hi Mitchell,

Thanks for reaching out! I took a look at your site and see what you mean. I did some testing, but I was not able to recreate this on my end. I also noticed that your plugin versions are a little bit out of date. The current versions are:

The Events Calendar: 4.6.2

The Events Calendar PRO: 4.4.18

The Events Calendar: 4.5.1

Could you try updating to the current versions and see if that resolves the issue? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Let me know if that works!

Thanks,

Jennifer

[Mitchell Mink]

This reply is private.

[Jennifer]

Hi Mitchell,

I’m sorry that updating didn’t help…Can you verify that you are still running into this issue with a default theme enabled and all other plugins disabled? Since I am not getting the same behavior on my end, I think there may be a conflict between our plugins and something else on your site.

If you haven’t done so already, you can test this out by following these instructions. If you don’t have a testing site, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find!

Thanks,

Jennifer

[Mitchell Mink]

Sorry, but did you even looked at the website? We are running default theme because we had many issues. This is the 4th problem in a row. please fix it!

[Jennifer]

Hi Mitchell,

Yes I did look at your site, and I do see that they are all showing up as being one hour long. But since I can’t recreate the issue on my end and don’t see any other reports of this same issue, there has to be something different between my environment and yours…I wish I had a quick fix for you, but without knowing what’s causing the issue, I’m not sure what to recommend!

I did just notice that your WordPress environment is also a bit older (4.7.6 – the current version is 4.8.2). Can you try updating this as well?

Another thing you can try is adjusting the Default stylesheet used for events templates and Events template settings under Events > Display, but if you are using a default theme (such as Twenty Fifteen – Seventeen), then I don’t think this will resolve the issue. If you are using one of these themes, then I would focus on testing for a conflict with your other plugins…I know deactivating them all and reactivating one at a time is tedious, but unfortunately it is currently the best way to determine if there is something else on your site that our plugins are not getting along with!

[Mitchell Mink]

This reply is private.

[Mitchell Mink]

Hi, do you have an update about this issue?

[Jennifer]

Hi Mitchell,

I did some further testing on my end, and I am checking with the team for a second set of eyes on this one.

Did you have any luck adjusting the Default stylesheet used for events templates and Events template settings under Events > Display?

[Mitchell Mink]

i had no luck.. I edited it multiple times in combination with other settings but it is still 1 hour.

[Jennifer]

Can you please send me a copy of your theme and child theme so that I can do some testing on my end? You can upload them to Dropbox as zip files and include the link here.

Thanks,

Jennifer

[Mitchell Mink]

This reply is private.

[Jennifer]

This reply is private.

[Mitchell Mink]

serious? I tried that already multiple times. Selected 2015 theme and 2016 theme no difference. Deleted the tribe-events folder and nothing also.

Maybe login and check out? It is taking way too long now…

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