Jaime Marchwinski

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Viewing 15 posts - 2,986 through 3,000 (of 4,662 total)
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  • in reply to: Remove Google Calander and ICAL links #1439592

    Hi Jeremy,

    When I add this CSS, I see that the Google Calendar link is removed from the Single Event page.  Do you see the same thing?  You can also remove the iCal link by adding the following CSS as well:
    a.tribe-events-ical {
    display: none !important;
    }

    Let me know how that goes!

     

    Thanks,

    Jaime

    in reply to: QR code not shown in ticket email #1439590

    Glad you were able to get things fixed, you are welcome back in our support forums any time!

    For now, I am going to close this thread.

    Have a great week!

    in reply to: QR Code not shown in Ticketing Email #1439588

    Glad you were able to figure things out, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

    in reply to: /events/ always default URL since 4.6.10 #1439582

    Glad we could help, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

    in reply to: Sorry, but what you're looking for could not be found. #1439580

    Glad we could help, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

    Thanks so much for reaching out!

    Unfortunately out of the box, there isn’t really an easy way to achieve something like this.  It would require some customizations on your part, and support for customizations is limited as stated in our support policy.

    If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

    https://theeventscalendar.com/knowledgebase/find-a-customizer/

    You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

    https://tribe.uservoice.com/forums/195723-feature-ideas

    Let me know if you have any additional questions on this topic!

     

    Thanks,

    Jaime

    in reply to: I cannot add RSVP's after Plugin Update. Using #1438883

    Hi Brian,

    Thanks so much for reaching out!

    As a first step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    in reply to: Remove Google Calander and ICAL links #1438870

    Hi Jeremy,

    Thanks so much for reaching out!

    Make sure you add the closing bracket as well, like this:
    body.single-tribe_events .tribe-events-cal-links a.tribe-events-gcal {
    display: none !important;
    }

    Let me know how that goes!

     

    Thanks,

    Jaime

     

    in reply to: Sorry, but what you're looking for could not be found. #1438868

    Hi Jay,

    Thanks so much for reaching out!

    As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

    Let me know how that goes!

     

    Thanks,

    Jaime

    in reply to: Error when adding/removing items #1438863

    Thanks for reaching out!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

     

    Thanks,

    Jaime

    in reply to: Filter bar not working as expected #1438862

    Hi Leigh,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing issues with Filter Bar on your site.

    As a first step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Before doing so, please make sure all of your Events Calendar related plugins are up to date.

    Let me know how that goes!

     

    Thanks,

    Jaime

    in reply to: /events/ always default URL since 4.6.10 #1438857

    Hi Felix,

    Thanks so much for reaching out again!

    Can you try updating your Events Calendar related plugins to the most recent versions and see if the issue still occurs?  A fix for this issue was recently released, so that should resolve your issue.

    Let me know how that goes!

     

    Thanks,

    Jaime

    in reply to: Recurring Events #1438801

    Hi Stuart,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing this issue on your site!

    Are you only seeing this issue occur with the particular category view that you see in the screenshot you provided or are you seeing this issue on your main calendar as well?

    Could also take a screenshot of the backend of one of the recurring events that isn’t working properly?  I’d like to try to replicate things on my end as well.

    Let me know if you have any additional questions in the meantime!

     

    Thanks,

    Jaime

    in reply to: Google Calendar Missing Event Descriptions #1438780

    Hi Adam,

    I completely understand that you want everything to be accurate and to work properly.  I did try to reproduce the error that you were describing, but was unable to do so, which indicates to me that perhaps there is something going on with your configuration that is causing the error to occur.

    In any case, if you’d prefer to delete all of the events from your events calendar on your site, you can do so manually, by deleting your imports and going to your events and Bulk Delete your events.  You can also try using a third-party plugin like Bulk Delete to help you take care of this.

    Let me know how that goes and if you have any other questions on this topic!

     

    Thanks,

    Jaime

    in reply to: QR code not shown in ticket email #1438779

    Hi Bart,

    Thanks for providing me with that information!

    Are you using WP Mail SMTP as your mail server?  If so, can you try updating to the most recent version and testing if the issue still occurs?

    Let me know how that goes!

     

    Thanks,

    Jaime

Viewing 15 posts - 2,986 through 3,000 (of 4,662 total)