I cannot add RSVP's after Plugin Update. Using

[Brian Hansen]

On my event pages, the “Add RSVP” and “Settings” buttons are not working. When clicked, there is no action. just stays on the page. This is a big problem.

[Jaime Marchwinski]

Hi Brian,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Brian Hansen]

I have another site running the same theme, that I did not upgrade to the
latest Events Calendar plugin(s). And it is still working.

So, it would seem to me that is could related to the latest version of the
tickets plugin.

Are there and know bugs?

[Jaime Marchwinski]

Hi Brian,

I’m sorry that you are still experiencing this issue.  There are no known bugs related to this issue currently and I cannot replicate the issue on my own test site.

It would be very helpful if you could run through our testing for conflicts to see if there is something else on your site that may be affecting our plugin on your site.  It is possible that the current version of our plugin is conflicting with something else on your site and this will help to shed some light on that situation.

Let me know if you have any questions about this procedure and let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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