[George]

Hey James,

Before you resign yourself to using the default “Events” titles and such, could you copy and paste the entire, un-edited version of your theme’s actual functions.php file into a Gist at http://gist.github.com? Then, share a link to that Gist.

You mentioned earlier that you don’t know how to use Gist, but it’s quite simple – just copy the entire, un-edited contents of the functions.php file, and paste it into the main textarea of the Gist at http://gist.github.com, then click “Create public Gist” and share a link to the URL of the Gist you create by clicking that.

I’ll try to manually add the code recommended here, as it should work, and indeed does work for many people, so it could just a be a simply typo or something that we can correct and have this working for you.

Let us know if you can get the Gist created James – I appreciate your patience so far, and one thing worth pointing out is that the next release of the plugin makes this change extremely easy! It’s one of the coolest things about the new release, in my opinion, and if we can’t get this code to work for now, then rest assured that we’ll at least have the new solution released to the public in no more than a few weeks from now.

Cheers,
George

[George]

Hey Luciane,

I’m glad you’ve made some progress here! Good start – the redirecting issue you mentioned, where, after logging in, users are just brought to the home page and not to /wp-admin, may just require some options tweaking to fix.

After logging in, though redirected to the home page at first, are users still able to get to /wp-admin if they then go to that part of your site? Or even then, are they blocked from access and redirected back to the home page?

Like I mentioned above, this might be something mainly handled in your WordPress installation itself, and require some options-configuring and such. I’d recommend learning more about user admin registration and access and such on your own, and searching for tutorials/articles like these ones:

http://themefuse.com/why-would-you-enable-user-registration-on-a-wordpress-site-and-how/

http://www.wpbeginner.com/beginners-guide/how-to-allow-user-registration-on-your-wordpress-site/

http://www.wpbeginner.com/wp-tutorials/how-to-allow-users-to-submit-posts-to-your-wordpress-site/

Hopefully resources like these will help!

— George

[George]

Hi Gordon,

The only test I can think of here as a next step would be to activate a default theme like Twenty Twelve on your site – then, take just the email message-customization code I shared with you here (posted below again for reference) and this to the default theme’s functions.php file:

function gpeery_woo_email_message() {
    return __( "You've been added to our reservation list!" );
}

add_filter( 'wootickets_email_message', 'gpeery_woo_email_message' );

Let us know if this helps!

— George

[George]

Jonny, I am so sorry about this delayed response! It was a mistake on my part, I assigned this issue to myself back a while ago, and I was filtering my queue of support tickets by the last person to reply to the ticket – I had that limited to the original poster, so the ticket slipped through the cracks, and then didn’t come back on my radar until you posted again now. I am so sorry.

I am also sorry because despite all this, there isn’t good news here – I took a deep dive into the good to look for any way to change the default country, and it turns to be quite easy in every place BUT the Community Events submission form.

It is indeed possible if you head right into the core plugin code and modify it directly – something that is very much not recommended, but if you need this functionality, it’s a workable solution until he have a filter or something else in place that would make this easy.

Is editing the core plugin code directly something you’re interested in? If so, I can share the code to do so. If not, then at the very least your issue here has revealed some things we can definitely improve in the Community Events add-on.

I’m very sorry Jonny. Let us know what you think here.

Thank you,
George

[George]

Hi Catherine,

Here’s your original issue as reported in this forum thread:

I set up my calendars without a problem, until I realized there was no venue showing on the listings (not an unusual request considering it’s a calendar and that would be the second thing a person would look for after the date….the response your end was you don’t want to make things cluttered) This was not an unreasonable thing to expect out of the box. Three times I got the same code to add to remedy this. Didn’t work.

Piece by piece:

1. “I set up my calendars without a problem […]” – your calendar worked fine out-of-the-box, none of our code was broken.

2. “[…] until I realized there was no venue showing on the listings” – this is not a default feature of the plugin. So Gustavo wrote code for you to enable this.

3. “This was not an unreasonable thing to expect out of the box. Three times I got the same code to add to remedy this. Didn’t work.” – So on several occasions we did our best to help you, and offer custom code, which is technically outside the scope of the support forums.

As for that “Didn’t work.” sentence there, after thousands of words of trying to nail down the source of the problem from us, we figured out that the code Gustavo recommended did work, but that CSS from your own theme was preventing any tooltips from showing up. Then I fixed that for you. Your own words in response to that:

Yay George – I added that CSS to style.css – and ta da, tooltip’s back

Your padding issues and tooltips issues were and are from your theme, and we still offered custom CSS to fix those issues. Likewise, the Venues-in-tooltips customization is, well, a customization – and we still wrote that for you. I’m sorry we couldn’t provide any further support at this time.

[George]

Hey Gordon,

Thanks for sharing that, I was just curious about the exact code and that is indeed some great code from one of our awesome developers, Jonathan.

It is indeed possible, as you mentioned, that your web designer didn’t update things – it’s possible there are theme or plugin conflicts, as well.

But if things work for now, that’s good to hear.

Best of luck with your site!
George

[George]

Hey Stephen,

Events are deleted in a way that isn’t specific to The Events Calendar – events are just a WordPress post type, and so deleting them simply uses the default WordPress deletion and trash mechanisms.

In regards to your other question:

I’m wondering if it is possible to overwrite the file found in: the-events-calendar-community-events/tribe-community-events/tribe-community-events.php as similarly done with the files in the view folder?

No, it’s not possible to drop a version of this file into your theme and have it be used instead – this file, and in fact basically all the files outside of the /views folder, are essential plugin files. You can definitely go ahead and rewrite them, rewrite the plugin, etc., but it nullifies our ability to offer support for that installation of the modified plugin, and could make updating to new versions a massive pain and/or something that would break the site. So, since Views are much less likely to cause problems like this, and basically are just display-related template files, these are very easy to customize and make versions of in your theme. Core plugin files are not – much like how WordPress themes themselves sit on top of WordPress, but the WordPress Core runs underneath and is not something you should ever modify unless you’re actively aware in what that would mean for the future of your site.

Is there a way to rewrite the code to bypass this interim page?

Earlier, it seemed like you were talking about the functionality of events in the Admin – with your questions towards the end of your post here, are you instead talking about Community Events on the front-end? If so, can you take screenshots of the specific areas you’re referring to, just so we can be certain we’re on the same page?

Let us know – thanks!
George

[George]

Hi Vladimir,

Those breadcrumbs come from your theme, not The Events Calendar itself – we cannot support customizations or tweaks to themes or other plugins, only things specifically related to The Events Calendar and our add-ons for it.

With that being said, this is quite a simple CSS change so I took a look at your site for you and have CSS you should try out 🙂 Try adding the following CSS to the bottom of your theme’s style.css file:

body.events-archive p.breadcrumb {
    display: none !important;
}

I hope that helps!

Cheers,
George

[George]

Hey Gordon,

Thank you for emailing support about your double-purchase, we can indeed help you out from there and yes, there is a way to undo it 🙂

As for your issues – I’m glad you sorted things out, it seems, but before closing this ticket, I’m a bit curious about some of the things you’re describing here. WooTickets does have multiple ticket functionality right out of the box, it’s not something you need to add code to functions.php to enable.

It sounds like there’s possible a theme or plugin conflict on your site that was interfering with WooTickets.

Can you share a link to where you found the code snippet that you added to your functions.php file?

Thanks Gordon!
George

[George]

Hey Dirk,

Thanks for opening up a ticket like we requested in that other ticket – I know it can seem petty from the outside, but it helps us stay organized and handle each issue on their own, which is helpful because similar-looking problems may not have the same source.

In your case, for example, the biggest red flag that stands out is the following statement of yours:

(On a clean install on a different domain we didn’t have the problem btw.)

That seems to indicate that there is indeed either something with your site’s redirect/rewrite rules that is causing the problems, or a theme or plugin conflict that somehow passed through your first round of testing.

I’m curious – what are the Permalinks settings on your site under Settings > Permalinks?

Do changing these settings affect this behavior at all?

[George]

Hey Vladimir,

Is your goal here to have featured videos in the same place, and serve the same purpose, as featured images?

If so, this is unfortunately not possible with code customization beyond the scope of the support forums here.

Some ideas about that, however, would be to store the video URL in a Custom Field for each event, and then modify the event templates to load this URL in the featured-image area instead of the image.

For learning about custom fields and how to access the data stored in them, check out the function get_post_meta() → http://codex.wordpress.org/Function_Reference/get_post_meta

Once you pull that data into a template, you can then add the necessary HTML and/or JavaScript for the video player you need there, and reference that URL as the video URL. You can learn about customizing templates in The Events Calendar and Events PRO here → https://theeventscalendar.com/knowledgebase/themers-guide/

I’m sorry about how little detail may be here, but this is a very specific customization, so there’s little we could recommend without knowing the specifics of your website, your design needs, how your videos will be played on your site, etc.

If you really need this feature and would be interested in hiring a developer to build it for you, we have a list of freelancers that we often recommend – you can email us at [email protected] and ask for the list of developers if you’re interested.

I hope this helps, Vladimir!

Cheers,
George

[George]

Hi James,

Is this “custom function” section in a file called functions.php in your child theme? If not, please add the code directly to functions.php

Also, I noticed in the comments in your custom code, that you’re referring to something called “Event Manager” – this is not The Events Calendar, which is our plugin, so if you’ve got something called Event Manager active on your site, and are using our recommended code for our plugin, it will not work.

[George]

Hey Joe,

Thank you for your patience and for working with us on your issue here. It is some pretty odd behavior, so we’re working slowly but surely through all the possible culprits here to see what we can learn.

With that in mind, one theory I have is a problem relating to the use of a function called date_default_timezone_set(), which could be coming from another plugin or theme on your site. Or another that similarly programmatically sets some time/date-related information outside of the “proper” WordPress way of doing things.

I’m curious – would you be able to first go to these recurring events with the wrong dates when you click to them, and change the dates, then save the events? Be sure to give the events time to fully save, as the “recurrence” meta-data takes a little bit to save and propagate across your site.

Check things out, then set the dates back to the original, and see if anything improves.

If not, then I’d recommend running through the steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

In the midst of those steps, if you get to the point where a default theme is active on your site and basically no plugins except The Events Calendar and Events Calendar PRO are active on your site, try the same steps above where you change the date, save the event, check it out, then go back and change the date back again.

These steps may sound tedious, but they’re pretty quick to run through and could reveal some very useful information here.

It’s also possible, after all this information above here, that just the way you had recurrence information set up for these events (“every 0 months”) screwed with the recurrence metadata generation – if these three events are the only events this problem happens with, and you cannot recreate the problem with any new “test” events on your site, then the best way out may be to simply delete these events – and then “Permanently Delete” these items from the “Trash” in the admin! – and re-add them.

Apologies for a lot of information and a bit of a rambling response here – like I mentioned, this behavior is a bit odd so we’re just trying to get down and dirty with all the possible sources of problems here, and leave no stone un-turned! 🙂

Your patience means a ton Joe, thank you for working with us here and being cool about the problems. We’ll hopefully get to a solution soon.

Thanks,
George

[George]

Hey Dirk,

I’m sorry you’ve run into a similar problem on your site.

To keep things organized, and to ensure that we handle each problem most efficiently (because they could have different causes on each site, for example), can you actually open a new forum ticket about your specific issues? In your new ticket, link back to this one for refrence, and then elaborate on the details of your own site – the domain name, what your exact behavior is, when the issues started appearing (like after a specific update or something, if you can recall…), as much detail as possible.

Thank you!
George

[George]

Hey Gilles,

Thanks for the kind words, and for being cool about my original mistake with your name! 🙂

If your code works well for you, I’m glad that’s the case – be sure to make a backup of this code, and/or at least a bookmark of this forum thread, so you don’t risk losing that code if you auto-update your theme or something on your site.

Your comments about Google’s API changes are indeed quite true – we agree about hoping for a more robust set of features from them, and have our eyes on it! We’ll see what the future has in store.

Best of luck with your project Gilles, cheers!
George

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