[George]

Hey TK,

I removed the login information you posted as soon as I saw it, since we cannot log into user sites and it’s better to keep that information hidden if that’s the case.

With that being said, the behavior on your site is a bit odd in my opinion, and I’m curious – does any of this behavior change for you if you run through our Troubleshooting Steps outlined here? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you go through those steps and check on this behavior as you work through them, let us know what you find. There may not be a conflict here, but it’s worth ruling out at least so we can learn more about this behavior.

Thank you for your patience with the back-and-forth on this TK! We’ll hopefully drill down the root cause for this behavior soon.

Thank you,
George

[George]

Hi Adrian,

Sorry about your troubles here.

In your post, you mention “since the update” – do you mean an update to Events Calendar or Events Calendar PRO? Or to WordPress itself? Let us know.

Also, I went to your site and tried to see the Map page, but it wasn’t listed in the Tribe Bar, and I couldn’t get to it via URL. Can you share a link to the Map event view on your site?

Or, if this is the problem itself, and you can’t access the Map View page, then head to your site’s Events Settings pages and go to the “Display” tab. Head to the “Enable event views” option and make sure “Map” is checked, like in this screenshot → https://cloudup.com/c6TR9fYJf_a

Let us know if this helps, or if you can share a link to your site’s Map View page.

Thanks!
George

[George]

Hey Signh,

Can you clarify exactly what you mean by the “event report”?

Thanks!
George

[George]

Hello,

You posted the same question over in this other forum thread → http://theeventscalendar.com/support/forums/topic/share-events-report/

So I’ll close up this thread here and keep our conversation in that thread above.

No worries about this! Just wanted to leave a note to make sure you knew the conversation was up there.

Cheers,
George

[George]

Hey Dirk,

That bit of code you posted is coming from your Child Theme, and the odd width disparity on your page is coming from the structure and styling of your child theme as well.

We cannot technically offer support for customizations, but this one on your site should fortunately be pretty simple to resolve. Try adding the following CSS to the bottom of your child theme’s style.css file:

.tribe-events-page-template #et-main-area {
    background: #fff;
}

Let us know if this helps! For further theme style tweaks, I’d definitely recommend getting a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome – they’re all free and have some great features that make writing custom CSS like I did here very easy!

Cheers,
George

[George]

Hey Johnathan and Ricky,

While this is not currently possible, we have an add-on that enables such features coming within the next few months. Stay tuned to updates about its release, we’ve been working on it for a while and it’s pretty awesome!

Cheers,
George

[George]

Hey Shaun,

We can’t fully support customizations, technically, but I’d be happy to take a quick look at this for you – can you share a link to a page where you’ve tried echoing a Map with the height parameter passed, and then another page with one without the height being passed? We can look at the exact source code of both kinda and try to learn more from that.

Thanks!
George

[George]

Hey Ken,

I checked out jlbdev1.net and was not able to find this instance of a widget like this after a few minutes of searching around on your site. Regardless of that though, unfortunately, there’s very little we can do here. We do not offer support for customizations or for other plugins or themes – here, you mention that your theme is wholly the source of the problem, and that you’re also using another plugin to output the calendar instead of our widget directly.

No hard feelings are meant by this! I was looking around your site to see if I could find the widget, and offer some CSS or at least try and spot the problem for you so you could proceed from there with a better idea of the specific problem – we are happy to help as much as we can.

But we simply don’t know the code of your theme or that other widget-shortcode plugin, so there could be many different things from within those products that is causing this problem on your site.

If this is a disappointing answer Ken, I’m sorry about that. But fortunately, an issue like the one you’re describing could likely be one that just requires a little bit of extra custom CSS to keep things responsive in your theme – reach out to your theme developer, that plugin developer, or any other web developers on your project with you for help. I’m sure you can arrive at some workable solution soon.

Best of luck with your project Ken.

— George

[George]

Glad to hear it Emilie!

As for the next update, I do not have a specific date at this time, but it should be coming within a couple of months at the latest – stay tuned! 🙂

Cheers,
George

[George]

Hey Amanda,

Since the Personal License only allows for activation on one website, I’m curious – if you “Disconnect” that one license from the page you took a screenshot of in your post above, and then try going through your activation steps again, do things work any better?

And just to be clear, you’re only trying to activate the license on the same, single domain, right?

Thank you for your patience!

Cheers,
George

[George]

Hey René,

If you remove the K in the field you pointed out in that screenshot, do the K’s in front of your dates go away?

Thanks!
George

[George]

Hey Preston,

You’re not alone in being dissatisfied with our shortcode functionality – I’m sorry about that, and sorry you’re disappointed and/or frustrated here.

Our shortcodes definitely could use some improvement, and it’s something we are indeed aware of here – though every release cycle, it’s one of those things that gets unintentionally pushed aside as a bunch of other stuff crops up that takes all our attention and resources, and only incremental tweaks are made here and there to our shortcode functionality.

With that being said, however, adding a widget area and using widgets there is quite an acceptable solution in most cases, and I hope you find that this is true for your own project.

In the meantime, if shortcodes are your true love :), one thing worth recommending is a free add-on plugin made by one of our awesome developers, Barry – it’s called “Event Rocket”, and though not an official or supported plugin, it does come with some robust shortcodes and other functionality that a lot of customers have found really helpful. Check it out (totally free!) here → https://wordpress.org/plugins/event-rocket/

That might help.

Stay tuned to updates, as we do want to make our shortcodes more useful – and feel free to post on our UserVoice page about any specific features you’d like to see in the plugin, we pay attention to this page and it’s one of the best ways to have your voice as a customer heard → http://tribe.uservoice.com/forums/195723-feature-ideas

Let us know what you think about all this Preston, or if you have any other questions or concerns.

Cheers!
George

[George]

Hi Soosie,

The recommended file is /views/pro/widgets/modules/single-event.php for the PHP – for that second block of code, the CSS, please place that in the bottom of your theme’s style.css file.

Consult that Themer’s Guide extensively so you understand the mechanisms here, it’s really helpful!

Do you have any other questions or concerns for now Soosie? If not, I’ll go ahead and close up this ticket – although you can always come back and open a new ticket if questions or issues arise down the road 🙂

Cheers,
George

[George]

Glad it helped, Ociel!

Best of luck with your project,
George

[George]

Hey Franco et. al,

Unfortunately, at this time, “a few months” is about as specific as I could personally be on this – we have hopes to get the plugin out before summertime is in full swing, but we don’t want to make promises since we put a lot of time into testing out plugins and assuring they’ve gone through several Quality Assurance passes with flying colors.

It’s a process that takes some time but will be worth it – your patience, along with the patience of many other customers eagerly awaiting this functionality, means a ton.

Stay tuned to updates!

[Author]

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