Reoccurring Events Not Going to Correct Date

[Generose Pasquariello]

The problem is simple, but persistent on my site.

When I click on a reoccurring event, the calendar takes me to the last event in the series.

Here is an example.

This event is for April 25
http://www.myreunionchurch.org/events/category/men/

Click on the title or “find out more” link and it takes you to the event for Dec, 24 2016

[George]

Hey Joe,

Sorry about your trouble here. There are several questions that come to mind here – to help keep things organized, would you mind addressing these points in the order they appear?

1. On the link you provided, I noticed the recurrence information itself is a bit weird – “Every 0 months …” See this screenshot to see what a mean → https://cloudup.com/cbaBIGW4L7O

What your exact recurrence settings for that event? Can you take a screenshot of the recurrence settings for that specific event in the admin edit screen for it?

2. If you change those recurrence settings for that event to something else – anything else, just for testing purposes – does this behavior change at all?

3. Has this issue been on your site since the moment you activated The Events Calendar? Or has this only started happening recently? If it’s the latter, then can you think of any recent changes on your site – theme updates, WordPress core updates, plugin installations, settings changes, code customizations, data migrations, anything at all?

If you address each of these points, that would be extremely helpful in helping us get a really accurate picture of this behavior. We can take further steps about testing for theme or plugin conflicts and such from there.

Thanks Joe!

[Generose Pasquariello]

Hi, n answer to your questions:
1.

Here is a pic of what the reoccurrence looked like previously.. very odd.
https://dl.dropboxusercontent.com/u/40748123/ECPro/Screen%20Shot%202015-04-06%20at%208.08.10%20AM.png

2.

Here is what I changed it to (this is what I originally set)
https://dl.dropboxusercontent.com/u/40748123/ECPro/Screen%20Shot%202015-04-06%20at%208.14.16%20AM.png

This is what now shows when I hover over the edited event.
https://dl.dropboxusercontent.com/u/40748123/ECPro/Screen%20Shot%202015-04-06%20at%208.16.58%20AM.png

But when I click the link, it takes me to the May 30th occurrence instead of the April occurrence.

ON our list page, you can see this is happening for many of our reoccurring events.
http://www.myreunionchurch.org/events/

This also happens in the links from the bottom of our page for the “upcoming events” widget.

3.

I have only noticed it since the last update to the newest version of Cal Pro and WP, but I cannot say with specificity when exactly this started.

FYI,
This event does NOT functions properly when I click the links.
http://www.myreunionchurch.org/event/north-santee-small-group/2015-08-26/

Whereas, this one ODES link properly.
http://www.myreunionchurch.org/event/south-santee-community-group/2015-04-07/

The settings for each event on my backend are exactly the same.

[George]

Hi Joe,

Do you have another version of that “MAN’S Breakfast” post in your “Trash”? You can find this in the admin.

If so, does “Permanently Deleting” that trashed version and then heading to Settings > Permalinks in your admin and then clicking “Save Changes” (without actually making any changes*) make any difference for that event?

Let us know – thanks for your patience with us as we work on this issue, it’s some odd behavior so we’re trying to nail down the source and extent of the problem.

Thanks!

*This little “Save Changes” trick on the Permalinks settings page, without making any actual changes, still just causes the permalinks on your site to refresh, which may be helpful here. It’s a little “hack” or “trick” that often fixes many URL-related issues.

[Generose Pasquariello]

I do not have any items in the trash.

I tried the trick to “save” permalinks, but not luck resolving the issue.

[George]

Thanks for testing that out Joe – and sorry to keep going back and forth over small details here, but just to clarify, is that “MAN’s Breakfast” the event the only event with this issue?

I was exploring your site a bit and there are many recurring events, and they all seemed to work fine for me except that one event.

Thanks for your patience Joe!

George

[Generose Pasquariello]

Thanks for your contineud work.

The problem manifests itself with these 2 events listed in the footer, but notice the third events (the one without an arrow) goes to the correct date.

https://dl.dropboxusercontent.com/u/40748123/ECPro/Screen%20Shot%202015-04-06%20at%204.46.57%20PM.png

[Generose Pasquariello]

FYI, I updated to the latest Cal Pro and the problem persists on my site.

[George]

Hey Joe,

Thank you for your patience and for working with us on your issue here. It is some pretty odd behavior, so we’re working slowly but surely through all the possible culprits here to see what we can learn.

With that in mind, one theory I have is a problem relating to the use of a function called date_default_timezone_set(), which could be coming from another plugin or theme on your site. Or another that similarly programmatically sets some time/date-related information outside of the “proper” WordPress way of doing things.

I’m curious – would you be able to first go to these recurring events with the wrong dates when you click to them, and change the dates, then save the events? Be sure to give the events time to fully save, as the “recurrence” meta-data takes a little bit to save and propagate across your site.

Check things out, then set the dates back to the original, and see if anything improves.

If not, then I’d recommend running through the steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

In the midst of those steps, if you get to the point where a default theme is active on your site and basically no plugins except The Events Calendar and Events Calendar PRO are active on your site, try the same steps above where you change the date, save the event, check it out, then go back and change the date back again.

These steps may sound tedious, but they’re pretty quick to run through and could reveal some very useful information here.

It’s also possible, after all this information above here, that just the way you had recurrence information set up for these events (“every 0 months”) screwed with the recurrence metadata generation – if these three events are the only events this problem happens with, and you cannot recreate the problem with any new “test” events on your site, then the best way out may be to simply delete these events – and then “Permanently Delete” these items from the “Trash” in the admin! – and re-add them.

Apologies for a lot of information and a bit of a rambling response here – like I mentioned, this behavior is a bit odd so we’re just trying to get down and dirty with all the possible sources of problems here, and leave no stone un-turned! 🙂

Your patience means a ton Joe, thank you for working with us here and being cool about the problems. We’ll hopefully get to a solution soon.

Thanks,
George

[Generose Pasquariello]

I am working to fix all the broken events. So far, I have been able to delete the old occurrences, and create a new event and then it fixes the problem. It is a lot of work to redo all the events, but it does seem to fix the problem. Over the next week I should fix them all. If the problem persists, I will let you know

[George]

Thanks for the update Joe, and for proceeding with updating your events. There are a few possible things I can think of that happened on your site to cause this original hiccup, but keep us posted on your progress.

Thanks,
George

[Support Droid]

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