[George]

Hi Mathieu,

When you say “Same problem”, can you clarify exactly what you mean?

I’d recommend trying the “save permalinks” trick I recommended above in the meantime.

Thanks!
George

[George]

Hey Katie,

There are some unfortunate limitations with styling based on your theme – your theme ultimately runs the show when it comes to certain styling things, especially responsiveness on mobile devices, and when I checked out your site on my laptop, it seemed that your theme had very limited responsive design. So while some things can help from within The Events Calendar, at core there’s only so much our responsive-compatible styles can do within a theme that is itself not fully responsive.

With that being said, we can definitely take a closer look here just to make sure everything is indeed working correctly, and we might be able to help things along a bit depending on your site.

For now, I’m curious – what are the stylesheet settings for your Events Calendar if you head to Events > Settings > Display in your admin? You should see a set of options like in this screenshot → https://cloudup.com/cMde28zr8r1

Does changing these settings change the behavior of the events calendar’s responsive to anything more suitable for you?

Let us know! 🙂

Cheers,
George

[George]

Hey Benjamin,

Though a bit old, the answer Barry gave in that original thread is indeed still the best option here → https://theeventscalendar.com/support/forums/topic/list-the-other-recurring-dates-of-event-on-single-page-template/

Barry linked to some resources for both of the functions he mentioned, which I strongly encourage you to check out.

As for your second question, I’m not quite sure how it differs much from your original one. If you’re able to build the code to show all the data you want on a single page template, you can indeed just re-use that code in a custom widget or something – is that along the lines of what you’re looking for here? I’m really sorry if not – elaborate on your second question in a bit more detail and we can hopefully offer a more helpful answer there! 🙂

Thanks,
George

[George]

Hey Folks,

We’ve pushed a new update to the Eventbrite add-on, version 3.9.4, which includes many bug-fixes. And it’s funny you shared this code here @artsmartlondon, we made a similar change to fix the bug! 🙂 The issue was that functions don’t work well for return values for if statements in lower versions of PHP like 5.2.

We fixed a lot of things and you should all update – then, go to “Settings > Permalinks” in your admin, click “Save Changes” without changing anything (this just causes the permalinks to refresh across the site, as mentioned above), and try things out again.

Let us know if it helps!

[George]

Hey Kelly,

I’m very glad to hear your back-ups worked well here. Nice!

As for your original issues, I can indeed close this ticket, but it’s worth noting that deactivating Events Calendar or any of its add-ons should not outright delete any saved events, so there may be more going on with your site than just something with The Events Calendar itself.

Continue to keep good backups, and make them frequently! Best of luck with your site 🙂

Cheers,
George

[George]

Hey Christopher,

First of all, apologies for the delayed response here, we were all-hands-on-deck at the end of last week to help get the Eventbrite and Facebook product updates out, and then address some issues that happened because of that.

As for your sidebar comments, if there aren’t officially-registered sidebars on your site to “drag and drop” the widgets into in the admin, that’s fine. If possible, the test I suggested of deactivating Event Rocket and then adding a the_widget() function call somewhere in your theme for testing should still be a very fruitful test. As of now, I still cannot reproduce your issues so we technically don’t have the source of your issue nailed down yet, the [maybe obvious, but worth stating] necessary first stop to then actually solve the problem.

While you mention your team not having great widget-coding abilities, this test should fortunately be quite simple regardless of skill level.

Basically, all you’d have to do is make the_widget() function calls along the lines of the following examples:

The Core list widget

the_widget( 'TribeEventsListWidget' );

---

The PRO version of the list widget

the_widget( 'TribeEventsAdvancedListWidget' );

---

The PRO Mini-Calendar widget

the_widget( 'TribeEventsMiniCalendarWidget' );

---

I hope this helps!

[George]

No worries Chris, keep us posted on your issues here – but take your time!

[George]

Okay, thanks for the update Alan.

This is an odd thread. You, Alan, had a specific issue, and now that’s resolved.

And the original poster seemed to just be asking why the data-day attributes, which has been answered here, and no further response has been heard from them, so for now I will close up this ticket.

If anyone in this thread has further questions about this, or any other issues on your site for that matter, come back and open a new forum thread any time! 🙂

Cheers,
George

[George]

Hey Paul,

No worries, thank you for sticking through with us and being patient, too. I’m sorry we couldn’t get a “real” fix in place, but the good outcome of all this is that this is now a bug on our radar and something we’ll fix once we can figure out how to 🙂

Until a future update where such a fix is in place, I hope the temporary solution works well for you.

Best of luck with your site,
George

[George]

Hey Valeri,

Sorry about your troubles here. There are a few different things I’m curious about here, so for now, can you address each of these points:

1. Can you share an example Eventbrite Event ID that you are trying to import into your WordPress site?

2. If you upgrade your version of WordPress to the most recent – currently 4.2.1 – does this behavior improve at all?

3. What is your current hosting environment like? e.g. Do you have any Firewalls active? Are you on a shared public host or a private server?

We can keep going from there, but these three pieces of information will give us a good start on the troubleshooting further.

Thank you!

[George]

Hey folks,

Hey Paul,

I’m very sorry for the trouble here! I’m curious, if you head to Settings > Permalinks in your site’s admin area, does anything improve if you just click “Save Changes” on that page?

You don’t actually need to change anything on that page, just click “Save Changes” – this causes the rewrite rules on your site to refresh, which may help here.

Let us know what you find!

Thanks,
George

[George]

Hey Kelly,

What was your answer to this question here:

Do you happen to have any plugins installed on your site called CiviCRM or and thing with “Cron” in the name or description? Just curious.

That could be relevant.

As for your events, to be clear, do you have all of them saved in the backup you made before doing this? And also, have you fully re-activated The Events Calendar after successfully installing it on your site?

[George]

Hey Paul,

I’m very sorry for the trouble here! I’m curious, if you re-activate the plugin, and then immediately after activating you head to Settings > Permalinks in your site’s admin area, does anything improve if you just click “Save Changes” on that page?

You don’t actually need to change anything on that page, just click “Save Changes” – this causes the rewrite rules on your site to refresh, which may help here.

Let us know what you find!

Thanks,
George

[George]

Thanks for clarifying that Christopher – and for your patience here!

I’m still unable to reproduce this behavior, so I’m curious, have you heard back from your WordPress team at all? If so, does not using Event Rocket seem viable here?

Even without waiting for feedback for them, in the meantime do you have any widgetized sidebars on your site where you could just drag a default Events Calendar widget to for testing? Deactivate Event Rocket before doing this – and then see if you can find the same behavior with the default List Widget and such that you report above.

Thanks for your patience here Christopher, if we find ourselves stuck with progress on this ticket I’ll pull in some other developers on our team to see if they have any insight here.

Thank you,
George

[George]

Hi Alan,

If you’re running into that problem on your site, I’d recommend running through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you run through those steps and check on your issue after each step, what do you find?

Thanks!
George

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