[George]

Hey Svein,

Thanks for testing that out, I’m glad we found the source of the problem.

You may still be able to use W3 Total Cache on your site – we have quite a few users of that who also use The Events Calendar.

However, after activating W3 Total Cache, play around with trying to exclude Tribe / The Events Calendar CSS and JavaScript files from Minification, you can do this in your W3TC settings.

Let us know if that helps! I’d love for you to be able to use both plugins as desired 🙂

Cheers,
George

[George]

I’m really sorry to hear that Shea – unfortunately, if no information is showing up after that then the best step I can think of would be to run through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find after doing those steps!

Thank you,
George

[George]

Hey Sridhar,

You can do this a few different ways, though they almost all require custom coding which only comes with very limited support here.

The first method would be to manually edit The Events Calendar templates and look for link tags anywhere, and add target=”_blank” to these link tags. You can learn about customizing The Events Calendar templates here → https://theeventscalendar.com/knowledgebase/themers-guide/.

Next, you could write JavaScript that watches for click events on tribe-specific links, and sends them to a new window.

A third option that comes to mind is to just use JavaScript to set all links on your site to open to a new window – this isn’t very efficient, but works pretty well and I wrote example script for you to use if you’re interested. Try adding the code in this Gist to your theme’s functions.php file, and see if it helps:

https://gist.github.com/ggwicz/3b6df8fc77d322ede6bc

Cheers,
George

[George]

Hey Paola!

Really sorry about that, maybe the email was dropped or caught in a spam filter or something?

In either case, we want you to have the discount code ASAP, please email us at [email protected] and we’ll get it to you immediately 🙂

Sorry about that hiccup!

Thanks,
George

[George]

Hey Tan,

Thank you for reaching out to us!

I visited your website and it looks like your issue is caused by a theme conflict.

You do not need to erase everything now.

I’d recommend doing the steps listed here and letting us know what you find → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thank you!
George

[George]

Hello,

What version of The Events Calendar is active on your site? Also, what version of Events Calendar PRO is active on your site?

I’m also curious if you see slowness across your site in general, or is it only on The Events Calendar-related pages and views? If so: which views? Does the Month View load a lot slower than the others, for example?

Thank you!
George

[George]

Hey Jessica,

You are right that upgrading will likely not fix all these 404 errors, as you mentioned. There is an unfortunate limitation here that we’ve been trying to improve for some time, but there is little we can – basically, we return a 404 “not found” status for Dates that are queried that don’t have any events in them. This is the correct way to handle this case for a variety of reasons, but the thing is that Google Webmaster tools will “crawl” to dates on your site that don’t have events and, as expected, will say “there’s a 404 here!”.

The flagging of 404 pages by Google Webmaster tools might display like an “error” or “warning”, but this is only because sometimes a 404 is accidental – e.g. a page on your site that you WANT to exist doesn’t, suggesting that something is broken.

For 404s related to The Events Calendar, this is not the case – nothing is broken. The 404s are expected and Google Webmaster just doesn’t really offer much context about it, it simply goes “oh, a 404 page”.

You will not be penalized by Google for these 404 pages. Can you delete the 404 warnings in your Webmaster Tools admin? If so, I recommend doing this just to keep things “clean” a bit, though 404s will accumulate again over time.

I’m sorry for the inconvenience caused by all this, and for my long post here – just trying to clarify what these 404 errors mean and stuff.

Please let me know if any of the information here helps!

Thanks,
George

[George]

Hey @rstoeber,

Sorry to hear about this issue – it’s an odd one indeed. We’ve experienced bugs in the past with behavior similar to this when an event as at the end of a month with no events in the month after, but you have events for November 2015 as well so that’s not the problem here…

I’m curious, would you be able to take screenshots of everything in the back-end edit screen for this Halloween event? You can take several screenshots separately, or if you have Firefox, you can go to Tools > Web Developer > Developer Toolbar, then enter this in the console bar that pops up:

screenshot --fullpage


You can share screenshots by uploading to a site like Imgur, Dropbox, etc., and just share links in your reply here.

Seeing all that event data might be quite helpful, and since we can’t log into customer sites, screenshots are invaluable for sharing this data exactly as-is.

Thank you!
George

[George]

Hey Magnus,

Cool, thanks for the heads-up about your traveling and such. Just to be 100% clear, when you mention already having tried CSS, do you literally mean that you added this exact code to the bottom of your theme’s style.css file?


div.datepicker.datepicker-dropdown {
display: block !important;
}

If not, does doing that help at all?

Sorry to repeat this query, it’s just the best solution I can think of at the moment and I want to be 100% clear that we’ve ruled it out before heading into JavaScript solutions.

Speaking of which, would you be comfortable with JavaScript solutions? They can be harder to maintain but might work here, if CSS won’t.

Cheers!
George

[George]

Thanks for being cool about it Luc, sorry to disappoint. Stay tuned for future products updates though, this is a set of features we’re really keen on implementing (and are actively writing code to do so! 🙂 )

Cheers,
George

[George]

Hi Mickey,

The coming soon plugin did prevent me from viewing your page live – if possible, can you disable this plugin? I can relate to the worries about having your site live if it’s not ready yet, so no worries if you don’t want to proceed with that. However, we cannot log into user sites, so if it’s not publicly available we cannot see it for further troubleshooting.

Regardless of that, however, I’m sorry to say that if the theme itself seems to be the source of the problem, there may be little we can do. At best, if you un-lock your site for public viewing (temporarily, for the duration of this issue!), and we check it out and identify the source of the problem, then the best we can do is spot the problem and report it to RocketThemes.

I really appreciate your patience with this issue thus far – let us know if you have further questions here, and if you’re able to unlock your site a bit, let us know and we’ll take a closer look at that Map View right away!

Thank you,
George

[George]

That’s a great find, thank you for the update Brandi. Are you aware of anything about your use of The Events Calendar that might lead to this? For example, are you filling out Venue address information in any weird/non-normative way, or using a bunch of custom fields or something? Anything at all that is non-normative and might lead to this?

If not, then I guess it’s possible that a theme or plugin conflict on your site could lead to a mix-up like this…although I don’t notice any such thing on your site when I investigate it.

Thanks for looking into this, and for your patience with this issue. I would like to clarify that we are not ruling out some sort of bug/problem with The Events Calendar itself here – however, at this time it does not seem like the core plugin code itself is to blame here (I investigated this myself, and then some other developers on our team have investigated this without issue as well).

Let us know about how you’re entering Address data for events on your site, or anything else you think might be relevant.

Thank you!
George

[George]

Hey Chris,

Thanks for the update – the information is odd because there isn’t much about the plugins that has changed between versions 3.10.0 and 3.10.1, at least enough to warrant the problems you describe on your site…

…With that being said, yes, unfortunately the best first step in trying to figure out where these problems are coming is to run through the troubleshooting steps outlined here after you update to 3.10.1 where applicable on your site → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

The key is to go through one step of that process – check on the issues you mentioned here – and then proceed to the next step if the behavior of your problems is the same.

If somewhere along that process the problems stop, then stop the debugging process as-is and let us know right away. Explain exactly where along the debugging process you were when the problems stopped, and that’ll give an excellent basis for further investigation.

I’m really sorry that there aren’t many “slicker” or faster/more-clever ways of sniffing out bugs than this. It’s an unfortunate reality that with so many moving pieces of code on any given WordPress site, this step is essential – you have WordPress itself, then the theme, then all the plugins, and then the fact that all of these things are themselves running on a server which has dozens (if not hundreds, or thousands) of possible configurations…

I hope the information helps here. Let us know if it does, and if there’s anything else we can do here to help the bug-sniffing process. It may sound quite tedious, but in reality it’s often a pretty quick process to work through.

Thank you for your continued patience here Chris! Cheers!

— George

[George]

Hello,

Thank you for doing this testing and for sharing your findings from such testing – if you disable that s2 membership plugin, or modify its settings, does that resolve your issues here?

Thanks!
George

[George]

Hey @A,

The only relevant part for you to replace is this part of that code:





That is an <a> link wrapped around an <img> image tag. You can customize both to your needs 🙂

I hope this information helps – if it doesn’t, let us know in more detail what things aren’t clear to you. If they’re general HTML-related questions, we can point you to some great resources online for learning about these tags and how to use them.

Thank you!
George

[Author]

Posts