[George]

Hey Timothy,

Apologies for the delay, this is an odd issue – I’m curious, would it be possible for you to leave your site in a state where a default theme like Twenty Twelve is active, and all plugins except The Events Calendar and any add-ons you have for it are deactivated?

We can investigate your site more closely in this state and try to learn about what’s going on here.

Also, can you clarify each detail here?

1. What version of The Events Calendar is active on your site?
2. What version of WooCommerce Tickets is active on your site?
3. What version of WordPress itself are you running on your site?

Thank you!
George

[George]

Hey Peter,

It is possible to do the redirect solution you came up with, but indeed something that would take a decent amount of code customization.

I’m really sorry about the limitations here…your patience and understanding are much appreciated despite these limitations.

If you have any further followup questions, concerns, feedback, let me know!

Thank you,
George

[George]

I’m glad the code worked John! 🙂 Your patience and your willingness to share with @websource are much appreciated.

We take your feedback seriously and improving our stock information is something that could indeed make it into a future release – stay tuned to products udpates and read the readmes for new updates, which list new features and tweaks included with the update. I unfortunately do not have specific dates or release numbers in mind here, but hopefully improvements will be made where you’ll find it useful 🙂

Cheers!
George

[George]

Hey Thomas,

Glad that helped, and I hate to bear this news right after you complimented our forum support, but our forum support does not include customization or style tweaks at all unfortunately.

I’m glad those first items were hidden successfully – for further style tweaks, however, the best thing I can recommend would be to grab a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They’ve all got “Inspector” tools that let you, for example, zoom right into an element like the ones you identified here, and find out what its CSS selectors are, thus enabling you to write custom styles for those CSS selectors quite simply.

I’ll close this ticket for now, but if other questions or concerns of yours arise please don’t hesitate to open a new one at any time.

Cheers,
George

[George]

Sounds good Robert, if you follow the steps I described above we’ll take care of you from there 🙂

Cheers!
George

[George]

Hey Brian,

I cannot replicate these problems, and unfortunately if the problems were once we could recreate in these older versions of the plugin, the recommendation would then still just be to update to the most recent versions.

I’m curious why you think updating will be problematic for your customers? If anything, only outdated versions of plugins themselves will break and cause problems. The new versions have a good amount of improvements to them.

If you make a backup of your site, then update these two plugins, there should not be problems – if there are, then restore your backup and let us know exactly what happened, if this is possible…let us know if it is!

Thank you for your patience with this issue,
George

[George]

Hey Winston,

Thanks for the update here. This problem is not one I can recreate, which therefore unfortunately means that the next best step here is to run through the Troubleshooting Steps we have outlined here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps may seem tedious at the outset but are actually quite quick to work through – let us know if you go through them and, if so, what you find! 🙂

Thanks,
George

[George]

Hey Sridhar,

I unfortunately cannot offer more specific help than what I shared above – we don’t offer support for customizations, but what I shared above was such a quick thing to write that I threw it together as an example.

To improve upon that and do what you want, you can use jQuery and just modify that function I shared above. Use your browser’s Web Developer tools to find the class names for specific links you want to open in a new window, then simply watch for them by using jQuery’s .click() function and send the link to a new window.

There are fortunately many ways to go about doing that specifically, so take some time online and find what works best for you → http://www.google.com/search?q=jquery+send+link+to+new+window

To add the code to your site, you can just do what I recommended above which is to take my function and just replace the JavaScript I used with JavaScript that you’d like to use.

Best of luck with your customizations and your site!

— George

[George]

Cheers! 🙂

[George]

Hi Thomas,

I appreciate you making the test event – however, I am still unable to even access the post-checkout screen. I’m using valid addresses but cannot get around this error on your page and it won’t let me through → https://cloudup.com/cf96LnM4FBh

The code you posted could indeed be the code you need, I’m not 100% sure. If it is, to hide those elements try writing it as CSS like the following in the bottom of your theme’s style.css file:


div.woocommerce > h2:nth-child(6),
div.woocommerce > dt,
div.woocommerce > p.order-again {
display: none !important;
}


Cheers,
George

[George]

Hey Brian,

Thanks for the info!

Before any further troubleshooting here, I’d recommend updating The Events Calendar to its latest version (3.10.2) and EDD Tickets to its latest version as well (3.10). Head to https://theeventscalendar.com/my-account/downloads/ for EDD tickets, and wordpress.org/plugins/the-events-calendar for The Events Calendar.

Let us know what you find after updating!

Thank you 🙂
George

[George]

Hey Alan,

Yes, you can get quite granular with browser-size-specific CSS rules here using Media Queries. Definitely check those out online if you’re not familiar with them. An example of using these to improve the appearance of maps on your site is to replace the original code I recommended with this:


.tribe-events-event-meta.primary .tribe-events-meta-group.tribe-events-meta-group-gmap {
width: 100%;
}

@media ( max-width:768px ) {
.tribe-events-event-meta.primary .tribe-events-meta-group.tribe-events-meta-group-gmap {
width: 100%;
}
}


Play around with stuff like this and explore media queries online, this article is a great resource for example → https://css-tricks.com/css-media-queries/

Cheers!

[George]

🙂 Cheers!

[George]

Great! Best of luck with your site 🙂

[George]

Thanks for the information here Paul – and for your patience with the issue on our end.

I’m sorry to hear about the situation you’re in, but it’s possible that there’s a “Blessing in disguise”, so to speak, with the information shared by your webhost – because even though you’re not a paying customer, if they are right and there’s an outright bug in the code itself causing your problem, then perhaps you can report the bug to WooCommerce on twitter/email/facebook something like that.

Bugs usually get attention from developers and it might lead to a fix down the line.

I hope that’s the case, and that in the meantime your website and project go smoothly despite this one bug 🙂

Cheers!
George

[Author]

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