Blank Screen

[Winston]

For some odd reason, my events are not showing up on my screen. All it shows is a blank screen. The url in which it shows a blank screen is http://www.youthsportsapp.com/events

[George]

Hi Winston,

I’m sorry to hear about this issue, odd indeed. Can you clarify each of the points below? They’re as follows:

1. When did this problem start appearing? Did you just wake up today, and boom, white screen? Or was it working fine, and then you updated a plugin on your site, or your theme, or WordPress core, or migrated your site, or any action at all really, and then the white screen appeared?

2. Do you have many events? Or only a few?

3. If you go to Events > Settings in your admin area, is the “default” calendar view the Month view? If so, does changing this default to something like List view, then saving the changes and going back to the /events/ page yield a different outcome?

4. If number 3 above does not help, does it help if you go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes? This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

Thank you in advance for addressing each item here Winston, it’ll give us a great foundation for further troubleshooting as we dig to the bottom of this weird behavior on your site.

Thank you!
George

[Winston]

This reply is private.

[George]

Hey Winston,

Thanks for the update here. This problem is not one I can recreate, which therefore unfortunately means that the next best step here is to run through the Troubleshooting Steps we have outlined here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps may seem tedious at the outset but are actually quite quick to work through – let us know if you go through them and, if so, what you find! 🙂

Thanks,
George

[Winston]

This reply is private.

[George]

Hi Winston,

Thanks for doing those steps – to be clear, do you mean that you had a default theme active and all plugins on your site deactivated except for The Events Calendar, and still had these issues?

If so, then would you be able to please put your site back in this state, and then head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display errors if they exist on your site, which might reveal something useful here.

Also, we’ll be able to check out your site live in this state which is also very helpful.

As for logging into your admin area, we unfortunately cannot log into user sites – I’ve removed your login information for security/privacy, but we really appreciate your willingness to help resolve this issue, and your patience with the issue so far!

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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[Author]

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