Pro – Breaks on Upgrade to 3.10.1

[chris]

Hi,

Following on from https://theeventscalendar.com/support/forums/topic/licencing-isse-my-licenses-arent-working/

And thanks for that – BTW

When I upgrade to 3.10.1 all of my Pro functionality stops working

• Advanced Widgets don’t appear
• Photo, week Views don’t display – although links to change them remain
• Venue and organiser pages 404

I have no staging process – is my only way forward to upgrade and use the deactivate plugins and change theme method ?

Do you know of any great articles about preparing a synced staging multisite locally – i don’t really kno where to start.

Thanks

I wanted to “prepare for an upgrade to 3.10.1 “

[George]

Hey Chris,

Thank you for both making us aware of some unclear language on our knowledgebase article, and for being superbly patient with us as we help sort out your issues here.

I’ll address things in reverse and start with your questions about great articles out there for setting up a staging site…

…I don’t personally have articles or blog posts on hand for doing that, and in all honesty, in my experience it’s quite hard to spin one up yourself if you’re doing it manually on your own server. Without question, I find the most reliable staging site systems are ones provided by your web host – Digital Ocean and WP Engine come to mind for me as good examples of robust staging-site providers.

However, while not technically a “staging site” by any means, an alternative to having a staging site is just having really, really good backups of your site that you a) update frequently and b) can restore from easily and quickly. VaultPress is unmatched in both categories – http://vaultpress.com. It’s an official product from the folks who make WordPress, so it’s very solid and reliable, and worth every penny. I have zero affiliation with them, nor does anyone here at Modern Tribe – there’s no solicitation here. I’ve just used them before and they’re awesome, they’ve saved my ass (and my sites!) a few times! 🙂

Okay – so with all that stuff out of the way, your issues are unfortunately hinting at some potential theme and/or plugin conflicts on your site. There are a few ways to address this, before we actually do something here, can you help clarify some of your issues in detail?

First, is your issue where “Photo, week Views don’t display – although links to change them remain”. When I went to your site, I found that week view did display: https://cloudup.com/cfP6zuM7jEV, as did photo: https://cloudup.com/cyuyGnSRe2z.

Did this issue sort of “resolve itself”, so to speak? Or do you mean something more specific in your reporting of these problems?

Next is your issue where “Venue and organiser pages 404” – for me, the Venue pages worked fine, for example this one: http://www.aquedukt.co.uk/venue/the-bowery-district/. And the Organiser pages work fine too – for example, this one: http://www.aquedukt.co.uk/organiser/sub89-reading/

Third and finally is your issue where widgets do not appear. Can you try adding one of these non-working widgets to a sidebar somewhere with minimal traffic on your site, and then link us to that page? We can take a closer look to see more about what’s going on here.

Thank you!
George

[chris]

Thanks George, my site is working correctly because I rolled back the plugins to 3.10.0

I have backups, I use – WPMU snapshot.

The issues appeared when I upgraded to 3.10.1

So the recommended way out is through and to update and troubleshoot?

[George]

Hey Chris,

Thanks for the update – the information is odd because there isn’t much about the plugins that has changed between versions 3.10.0 and 3.10.1, at least enough to warrant the problems you describe on your site…

…With that being said, yes, unfortunately the best first step in trying to figure out where these problems are coming is to run through the troubleshooting steps outlined here after you update to 3.10.1 where applicable on your site → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

The key is to go through one step of that process – check on the issues you mentioned here – and then proceed to the next step if the behavior of your problems is the same.

If somewhere along that process the problems stop, then stop the debugging process as-is and let us know right away. Explain exactly where along the debugging process you were when the problems stopped, and that’ll give an excellent basis for further investigation.

I’m really sorry that there aren’t many “slicker” or faster/more-clever ways of sniffing out bugs than this. It’s an unfortunate reality that with so many moving pieces of code on any given WordPress site, this step is essential – you have WordPress itself, then the theme, then all the plugins, and then the fact that all of these things are themselves running on a server which has dozens (if not hundreds, or thousands) of possible configurations…

I hope the information helps here. Let us know if it does, and if there’s anything else we can do here to help the bug-sniffing process. It may sound quite tedious, but in reality it’s often a pretty quick process to work through.

Thank you for your continued patience here Chris! Cheers!

— George

[Support Droid]

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