Loading icon on maps view will not go away

[Mickey]

When I change to maps view, all events, the loading icon will not go away and the locations do not load on the map. When I go to the event itself, it will load the location on the map and show just fine.

I’m using the RocketThemes Iridescent theme and everything seems to work fine except this one problem.

• This topic was modified 10 years, 10 months ago by Mickey.

[George]

Hi Mickey,

I was met with a 404 error when I went to the URL you provided, so I wasn’t able to see your problems directly – https://cloudup.com/cuUR59iZDuZ.

However, the description of your problems makes me suspect that a theme and/or plugin conflict is to blame here. I know you mention that with your Iridescent theme everything seems fine, but there could be conflicts “under-the-hood”, so to speak, that are leading to these issues you describe.

Even if such issues are not found directly, it’s worth ruling out their existence altogether.

To discover (or at least rule out) such conflicts, please first run through the complete set of steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on your issues after each step in that article above.

Let us know what you find!

Thanks,
George

[Mickey]

This reply is private.

[George]

Hi Mickey,

The coming soon plugin did prevent me from viewing your page live – if possible, can you disable this plugin? I can relate to the worries about having your site live if it’s not ready yet, so no worries if you don’t want to proceed with that. However, we cannot log into user sites, so if it’s not publicly available we cannot see it for further troubleshooting.

Regardless of that, however, I’m sorry to say that if the theme itself seems to be the source of the problem, there may be little we can do. At best, if you un-lock your site for public viewing (temporarily, for the duration of this issue!), and we check it out and identify the source of the problem, then the best we can do is spot the problem and report it to RocketThemes.

I really appreciate your patience with this issue thus far – let us know if you have further questions here, and if you’re able to unlock your site a bit, let us know and we’ll take a closer look at that Map View right away!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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