[George]

Hey Roland,

Thanks for reaching out!

There are unfortunately no bundle offerings other than those explicitly listed at http://theeventscalendar.com/bundles.

You should email us at support at theeventscalendar dot com, though, with a link back to this thread for reference. I’ll continue the conversation with you there and having something in mind that might help a bit! 😀

I’ll close this thread in the meantime. See you over email!

Cheers,
George

[George]

Hey Marisa,

Thanks for reaching out!

This is a totally valid concern and I am interested in helping out here as much as possible. There’s unfortunately no way to really gain control over each image, specifically, upon import.

What you can do, however, is set the “Post Status” for imported events to something like “Draft” or “Pending Review”. This way, no imported event is automatically published; you’d have to manually review each item before you yourself manually click “Publish”.

If you identify and image for an event while reviewing it before publishing, you can delete the imported image and replace it with a safe one, and then publish it when you’re ready.

Event Aggregator has an “Update Authority” setting within it that, in unison with this post status control, should be quite helpful here: the “Update Authority” settings would let you ensure that your custom-chosen Featured Images are not overwritten by the Facebook.com version of the image, should the original Facebook.com version of the event get changed at all after you import it and publish it.

Let me know what you think of this, and if there are any other questions I can try to help with. 😀

Cheers,
George

[George]

Hi Nathan!

Thanks for reaching out. I’ll address of your questions in turn as follows.

---

• user can fill out amount they want to donate (ie on a radio button), and the cost passes through to the checkout

NO — This sort of “pay what you want” feature currently doesn’t exist within our plugins, and I don’t know of any WooCommerce Extension or other type of plugin that would enable this sort of feature. 🙁

---

• customize detailed info for each person buying ticket. we want to capture first, last, email, etc for every person registering

SORT OF — The name, email, and other sort of information like this is collected by WooCommerce itself in the checkout process, not by our plugins. But indeed, by default in the checkout process with WooCommerce the purchaser provides their first name, last name, email address, mailing address, and phone number — you may be able to modify what fields you get, or which fields are “required” or not (the phone number is not “required” by default, for example). To do this, however, head over to http://woocommerce.com and explore the documentation there; these checkout fields are a WooCommerce feature, not an Event Tickets or Event Tickets Plus feature.

---

• customizable form fields, we need ability to create own custom fields ie (dropdown) how did you hear about this event?

YES — Event Tickets Plus includes an awesome feature, called “Attendee Information”, that allows you to do just this! 😀 You can learn more about it here: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

---

• checkout process with Authorize.net, does this come witih an A.net feature and we just have to supply the API key?

YES — This is another thing that is powered by WooCommerce itself, not our plugins. But Yes, WooCommerce has myriad payment gateway options—including Authorize.net—which you can explore here: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

---

• Constant Contact integration, same as Authorize.net, is this an add-on?

YES — This is another thing that would be powered by WooCommerce itself. There are no features within our plugins that enable this, but you could probably find a WooCommerce Extension that lets you integrate with Constant Contact: https://woocommerce.com/product-category/woocommerce-extensions/

---

• send thank you message, will the process send a thank you message to the user? or maybe show it on the screen?

SORT OF — By default, our plugins do not have any such message. There is, however, a WooCommerce “thank you” message which is usually just a page that folks are redirected to upon successfully completing their order. You can read more about this here: https://docs.woocommerce.com/document/woocommerce-endpoints-2-1/ (

---

• GSWA staff gets email notification, can I determine which people get a notification of submission?

SORT OF — Event Tickets and Event Tickets Plus send out tickets emails to the customer upon a successful completion of the checkout process for the ticket. You can add a custom code snippet to your theme’s functions.php file to make it so that the site’s administrator’s email address is BCC’d on each such email. That snippet looks like this:

function tribe_bcc_admin_on_rsvp_tickets() {

$bcc = sanitize_email( get_option( 'admin_email' ) );

// Set headers to Event Tickets’ default.
$headers = array( 'Content-type: text/html' );

// Add BCC email if it’s a valid email address.
if ( is_email( $bcc ) ) {
$headers[] = sprintf( 'Bcc: %s', $bcc );
}

return $headers;
}

add_filter( 'tribe_rsvp_email_headers', 'tribe_bcc_admin_on_rsvp_tickets' );


You could also just manually specify emails by entering email addresses as an array in that snippet.

---

• CSV exporter, is there an add-on or is it built in that I can export all registrants to a CSV file, can I sort by date first?

NO — Our plugins do not provide their own CSV export features. There are, however, many free “CSV Export” plugins on wordpress.org; I don’t have a recommendation for any specific plugin, but there are many good-quality ones out there and so there are likely many that would work well with our ticketing plugins, especially if they are CSV exporters that have the option to include event meta data in exports.

---

I hope all this information helps! Please let me know if so and if there are any other issues or questions I can try to help with.

Sincerely,
George

[George]

Hey there,

I’m sorry to hear about these issues! I cannot recreate them on my own site, and I noticed that you’re using out-of-date versions of these plugins:

• The Events Calendar
• Events Calendar Pro
• Community Events

The first step I would recommend here, then, would be to head to this page on this site: http://theeventscalendar.com/my-account/downloads

That page will show the most current version numbers of each plugin listed above.

Update each plugin to its most recent version, then have another look at your issues and let us know if issues persist. If they do, we’ll continue the investigation from there! 😀

Thanks,
George

[George]

Hey Arthur!

Event Aggregator imports the Facebook event image as the “Featured Image” in WordPress, though currently there is a bug that is preventing this from happening. We are hoping to publish a fix for this bug this week or next week, if everything goes to plan with our development and testing cycles.

I hope this helps! Please let me know if so, and if there are any other issues or questions I can try to help with.

Cheers,
George

[George]

Hey Jennifer,

Thanks for reaching out.

The Events Calendar does not generate an actual page, so if you mean that you had a page you made that existed at yoursite.com/events, and then The Events Calendar generated its own calendar at yoursite.com/events, don’t worry: You should be able to just head to Events → Settings in your site’s wp-admin and find an option called “Events URL slug”.

Change this slug to whatever you want. It’s “/events” by default, but you could change it to “/calendar” or anything you’d like.

Save your changes, and now you should see your instance of The Events Calendar is moved to yoursite.com/calendar (or whatever URL slug you specify) instead of that /events URL.

Please let me know if this helps and if there are any other issues or questions I can try to help with!

— George

[George]

Thanks for reaching out. The features you are trying to implement are technically possible, but don’t exist in any capacity “out of the box”. It would unfortunately require some non-trivial custom coding to implement this sort of integration. 🙁

So to implement the features you describe, you would have to write that custom code or hire a professional developer to do it for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Sorry to disappoint! Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[George]

Hey Robert,

I’m sorry to hear about this! This may be related to a bug we recently identified and are working hard on fixing. To help see if this is the case, can you see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

If any PHP errors do show up, can you copy the full text of them and paste that text here in your reply?

Thanks!
George

[George]

Hey Cameron,

The best process for this is to go into the wp-admin on your development site and remove the license key from there. Then add it to the wp-admin of your production site.

Are there issues with this process? If so, please let me know! 😀

— George

[George]

Hi there!

This would only be possible if you added the link to the portfolio item as the “Event website URL:” field for the event, and then install and activate this Extension on your site: https://theeventscalendar.com/extensions/make-event-titles-link-to-the-event-website-url/

Please let me know if this helps and if there are any other issues or questions I can try to help with.

— George

[George]

Hey Marcos,

Thanks for reaching out.

We have indeed had issues with Outlook’s handling of timezones in the past, and may again in the future, but we work hard to fix such bugs as quickly as possible.

At this time, there are no known bugs with our plugins and Outlook’s handling of timezones.

Please let me know if there are any other issues or questions I can try to help with! 😀

— George

[George]

Hey Julia,

Thanks for reaching out.

The use case you describe is interesting, and having a one-click purchase/RSVP system like this would be pretty awesome.

Our plugins unfortunately would not support anything like that at this time. 🙁

1) Given that all users are logged onto our network, can you see that there is a solution where fields such as name and e-mail address are auto-populated, and further, that maybe these fields aren’t even visible anymore?

☝️ This sort of thing is technically possible, but would unfortunately require many code customizations to implement and would not be something our plugins could do “out-of-the-box”.

So to implement the features you describe, you would have to write that custom code or hire a professional developer to do it for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

---

Next, you ask:

2) Do you think there can be a solution that we see a list of events, as can be seen on the second image here for example: https://theeventscalendar.com/showcase/culinarylocal/

☝️ That list view is generally something our plugins do out-of-the-box, but the “register” link by default is not a one-click automagic-sign-up sort of thing like you describe. 🙁 Unfortunately, as noted above doing something like this would require some non-trivial custom coding.

Sorry to bear some of this news here, Julia. Please let me know if it helps you move forward with your project and/or if there are any other issues or questions I can try to help with.

Sincerely,
George

[George]

Hey Scott,

Thanks for reaching out. We always recommend that the client owns their own license to avoid this sort of problem, as elaborated upon this Knowledgebase guide: https://theeventscalendar.com/knowledgebase/client-or-dev/

One of the reasons is that the specific process you describe here is unfortunately not possible to do.

So here’s the best set of steps I can recommend:
• Let the current license expire.
• Have the client buy their own license here on http://theeventscalendar.com Ensure that they create their own account and can administer their own license from there.

Please let me know if this is a workable solution and if there are any other issues or questions I can try to help with.

Cheers!
George

[George]

Thanks for reaching out Simon.

Our plugins unfortunately don’t provide the specific set of features you describe here. Having multiple calendars, for example, is not something our plugins provide. Nor do our plugins have the option for recurring appointments or tickets that customers could book or purchase. 🙁

Sorry to disappoint! Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[George]

Hey Tom,

Thanks for reaching out.

You should be able to modify that background color from within the WordPress Customizer — check out this guide for more information: https://theeventscalendar.com/knowledgebase/wordpress-customizer/

Do you find this to not work for you?

— George

[Author]

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