[George]

Hey Matt,

Thanks for reaching out.

Unfortunately there is no way to have multiple tickets in different locations on a page like you describe with our plugins “out of the box”. Making this happen would unfortunately require custom coding to implement 🙁

So to implement the features you describe, you would have to write that custom code or hire a professional developer to do it for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Sorry to disappoint! Please let me know if there are any other issues or questions I can try to help with.

— George

[George]

Hey Jon,

Thanks for reaching out!

There are unfortunately no such features built into any of our plugins—free or premium—at this time. 🙁

I’m sorry to disappoint!

Sincerely,
George

[George]

Hey Diego,

Thanks for reaching out!

Recurring events and selling tickets are two totally different features, and so no, you would not be able to do this with just Events Calendar Pro.

To have recurring events and the ability to sell tickets, you would need this set of plugins:
• The Events Calendar (free)
• Event Tickets (free)
• Event Tickets Plus (premium)
• Events Calendar Pro (premium)
• WooCommerce (free)

⚠️ Please Note: Even if you had all the right plugins, at this time the recurring events within Events Calendar Pro do not support tickets.

Any time you wanted to sell tickets on a given day, you would have to go to the recurring event that is happening on that day and break it off from the series. You can see how that process works and what it looks like by reading the “Breaking Events from Series” section of this guide: https://theeventscalendar.com/knowledgebase/pro-recurring-events/#breaking-off-events

☝️ Once a recurring event is broken from a series, you can add tickets to it.

I hope this information helps! 😀

— George

[George]

Thanks for reaching out, Arthur!

When it comes to filtering by zip code or other location details, there is some functionality for this that you can get with Events Calendar Pro “out-of-the-box”.

To see what exactly comes “out-of-the-box” with Events Calendar Pro in this regard, check out or demo page here: http://wpshindig.com/events/

The “Near:” location search box there is a default feature of Events Calendar Pro 🙂 Here’s a screenshot of it for reference (click for a larger-sized image):

---

Now, this is different from HikeItBaby.com’s specific search bar in its website header that says “Enter city / postal code” and shows on every page. Our plugins do not offer a search bar of this type “out-of-the-box”.

I would encourage you to contact the HikeItBaby.com folks through their site and inquire about how they implemented this search bar.

Please let me know if there are any other issues or questions I can try to help with!

— George

[George]

Hey Uwe,

I took a look here and tried to make this work, but unfortunately it is not possible at this time to have event organizers CCed on tickets emails. This is because the Event ID is not accessible from within the callback function of the tribe_rsvp_email_headers hook, which you have to use for this. 🙁

As for our official extensions, our only “official” extensions are the ones listed here: http://theeventscalendar.com/extensions

↑ There is no official extension that adds a “CC event organizers” feature, because at this time it is not possible.

I am sorry to bear this news! Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[George]

Hey folks,

Sorry to post again, but just wanted to confirm that we’ve actually identified the issue with scheduled Facebook imports sometimes not working, and our developers have been working hard on a fix for it.

That bug, along with the featured images bug, should both have fixes arriving this week or next week if all goes to plan in terms of the final steps of development and testing for the release.

Stay tuned to this thread—and thank you all for your patience! 😀

Sincerely,
George

[George]

Hi Thomas,

Thanks for reaching out. I apologize for the frustrations you’ve been facing.

Threads on our forums close automatically if they have had no user response in three weeks.

In regards to the issue with Event Aggregator’s failing to import Facebook images, this is a known bug that we are actively working on a fix for. That fix should arrive this week or next week if all goes to plan.

In regards to the issue in your other thread, as Brook noted we were able to identify the problem and have been working hard on a bug fix.

The bug fix for that should be arriving soon, as well: Again, hopefully this week or next week if all goes to plan.

---

So you’re absolutely right that we had some significant bugs with Event Aggregator. The one you described in your other thread with Brook is being fixed soon, so stay tuned to that thread for updates about the arrival of the fix. (Yes, the topic is “closed”, but we as admins can still post in them and do so when there is an announcement of a bug fix. You should get an email notice about it.)

The other issue about the Facebook images not importing is real, too—and recent. But we have already identified the problem and that, too, should be fixed imminently. So stay tuned to this thread here as well for news about that fix.

I will set this thread to “Pending Fix” for now and post an update when the fix is available for download. 😀

Sincerely,
George

[George]

And @Sally, to be clear I am indeed still working with you in your other thread and just posted a reply this morning: https://theeventscalendar.com/support/forums/topic/events-rsvp-facility-creating-customer-complaints-please-help-o

Your patience over the weekend is appreciated and I’m sorry about the timing of your issue right before the weekend when we were out!

Please do stay involved in your original thread linked above—I hope to continue to work with you there and work on resolving your issues. 😀

Cheers,
George

[George]

Hey folks,

The Facebook images will not import regardless of the type of import.

To be clear, I am talking about / curious about the claim @Mollean makes where scheduled imports do not run.

If you find that scheduled imports do not run for you—not just “images aren’t imported”, but literally “scheduled imports don’t ever run”—can you confirm if these failures are only with scheduled Facebook imports?

Or if you set up scheduled imports of other types, like iCal or Meetup, do you get the same type of failures?

Thanks for anyone weighing in on this!

Sincerely,
George

[George]

Thanks for your patience over the weekend, Cliffy. I hope things are well (aside from these site issues! 🙂 ).

I appreciate your confirming of things in the list format per my request—thank you! I have a much better sense of the issues and we have actually seen similar things a handful times over the years.

The summary of what’s happening is this:

• Your events should generally be okay here, as evidenced by their showing-up correctly on the front end.
• The problem is arising from the updates we’ve done to the Recurrence Engine within our plugins—the framework of code that generates, interprets, and stores the various “rules” for recurring events.
• Events that have no “end date” (like yours here) rely heavily on these stored rules, because future event instances are generated on-the-fly with these rules indefinitely.
• So of the recurrence rules stored in your events’ meta data is…”corrupted”, for lack of a better word: they may generate event instances on the front-end without issue, but the rules are formatted differently than new rules within our plugins, and so they won’t mesh well with the new recurrence UI.

I hope this explanation is useful to some degree.

---

The Good News

We can totally help here, and should be able to come up with a code-based solution for you here that will help you update all of these events across your different sites without either losing existing event data or manually updating each single event yourself.

The Bad News

This process is not immediate, and it may take us a couple of days to come up with a solution and test it.

The Next Steps from Here

You mention being able to share a database backup with us. This would be super helpful, and will help us test our solutions with your real data to help ensure a smooth process for you without data loss.

1. Can you get Database exports of all of your affected sites? Or only one?

2. If there’s a site you don’t have the database export tool on, can you try to contact your web host and ask for a database dump from them instead? They may be able to provide a database export which would be helpful for those other sites.

3. When you have all three database exports, can you upload them to a site like Google Drive, or Dropbox, or CloudUp, etc., and then share those download links here so that we can download your export files?

4. Once you do that we will start tinkering and working on a solution for you. It will likely be a little utility plugin that you install, activate, then click a button; then an “update” process will run until all affected events are fixed, at which point you could remove this little utility plugin.

Let us know what you think!

Thanks,
George

[George]

This reply is private.

[George]

Hey Charles,

The fix is in progress and should be arriving this week or next, though there is unfortunately not a specific release date yet.

Have you been able to do the steps I recommended in regards to the venue import issues? If so let us know what you find!

And thanks for adding your voice here, Martin—this thread will be updated when the fix is published, so stay tuned.

— George

[George]

Hey Joe,

Sure thing, I am working on the other issues today but wanted to follow-up about your questions about the ‘featured’ parameter. If you set it to ‘true’, that should do the job:


$events = tribe_get_events( array(
'eventDisplay' => 'custom'
'posts_per_page' => 8,
'featured' => true
) );


Let me know if that helps!
George

[George]

Hi folks,

For everyone here who is reporting failed scheduled imports, can you confirm if these failures are only with scheduled Facebook imports?

Or if you set up scheduled imports of other types, like iCal or Meetup, do you get the same type of failures?

Thanks so much for your patience and cooperation here!

If you would like to request a refund in the meantime, please feel free to do so using this form: https://theeventscalendar.com/knowledgebase/refund-policy/

Sincerely,
George

[George]

Hey Stefan,

I’m not quite sure what query you’re referring to. Can you please clarify these two things that you said?

First:

There is a function that is putting in every query “ORDER BY EventStartDate”:

Next:

So I made a own widget with a list.

---

1. Are you saying that you have made a custom list of events? If so, please copy all of your code and paste the code into Gists at http://gist.github.com, then share links to those Gists here so I can take a look at your code.

2. Can you please confirm that you have read this page and are aware of the fact that we cannot help with any custom coding? → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

— George

[Author]

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