Events RSVP facility creating customer complaints – please help \O/

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Home › Forums › Ticket Products › Event Tickets Plus › Events RSVP facility creating customer complaints – please help \O/

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  • February 1, 2017 at 8:27 am #1227502
    Sally
    Participant

    Hi

    I am having more issues relating to the RSVP facility and hoping you can help me please as I have a live event with customers highlighting problems.

    I set up this event with 20 free tickets. I submitted a ‘test’ RSVP and it worked, also sending me a confirmation ticket/email.

    Since then I have had 4 different people report problems using the RSVP form:

    One couldn’t view the fields properly on the form and therefore couldn’t submit (they were on mobile)
    One could submit the RSVP but didn’t receive a confirmation email
    Two people submitted RSVPs but several duplicates came through to me (I assume they didn’t see any confirmation so kept pressing ‘Confirm RSVP’?)

    This is causing havoc for me, please can you suggest what’s is happening and fix it??

    Also, I was considering buying Events Tickets BUT I need to know that it will work better than this does. Have you had any reports of similar issues?

    Thanks
    Sally

    February 1, 2017 at 8:29 am #1227504
    Sally
    Participant

    Here is the event link: http://lifeseeker.wales/experience/laughter-workshop-free-taster/

    February 2, 2017 at 2:15 am #1228078
    Sally
    Participant

    This reply is private.

    February 2, 2017 at 2:36 am #1228081
    Sally
    Participant

    This reply is private.

    February 2, 2017 at 2:34 pm #1228572
    George
    Participant

    This reply is private.

    February 2, 2017 at 2:41 pm #1228573
    George
    Participant

    This reply is private.

    February 3, 2017 at 3:05 am #1228810
    Sally
    Participant

    This reply is private.

    February 3, 2017 at 3:12 am #1228813
    Sally
    Participant

    This reply is private.

    February 4, 2017 at 4:35 am #1229391
    Sally
    Participant

    This reply is private.

    February 6, 2017 at 10:21 am #1230045
    George
    Participant

    This reply is private.

    February 6, 2017 at 12:13 pm #1230126
    Sally
    Participant

    This reply is private.

    February 7, 2017 at 3:23 pm #1230947
    George
    Participant

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    February 8, 2017 at 4:19 am #1231218
    Sally
    Participant

    This reply is private.

    February 8, 2017 at 12:03 pm #1231579
    George
    Participant

    This reply is private.

    February 8, 2017 at 12:38 pm #1231615
    Sally
    Participant

    Understood George. Does that mean you want me to create separate threads for all these issues? I do hope your reply today isn’t to replace an answer on what I fed back with as requested?

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