Are you kidding me ?

[Thomas]

Sorry but I´m Upset it is getting worse and worse from week to week!
Not only, that the automatic import problem still isn’t resolved.
NO, now not even the picture import works… and as I tried to repot it in my existing Topic…. I realized that this topic has been closed ?!?!?! https://theeventscalendar.com/support/forums/topic/im-realy-disappointed-and-kinda-angry/#post-1226935

Sorry I can’t accept this any more!
I’m not the only one with that problems..
You always tried to blame it on me or my provider but if I read the forums I could see many people with the same problems! I changed to a stronger hosting bundle, cleaned database checked all the stuff…. it is NOT me!
We are all paying customers and we do have customers that pay us.
Resolve this, quick an not within weeks as you have told me!

You are damaging our customer relationships and reputation.
You deliver us an amount of extrawork to fix for what we pay your plugin for.

We set trust into your company, make us feel it was the right decision.

It is not funny anymore take care of it.

[George]

Hi Thomas,

Thanks for reaching out. I apologize for the frustrations you’ve been facing.

Threads on our forums close automatically if they have had no user response in three weeks.

In regards to the issue with Event Aggregator’s failing to import Facebook images, this is a known bug that we are actively working on a fix for. That fix should arrive this week or next week if all goes to plan.

In regards to the issue in your other thread, as Brook noted we were able to identify the problem and have been working hard on a bug fix.

The bug fix for that should be arriving soon, as well: Again, hopefully this week or next week if all goes to plan.

---

So you’re absolutely right that we had some significant bugs with Event Aggregator. The one you described in your other thread with Brook is being fixed soon, so stay tuned to that thread for updates about the arrival of the fix. (Yes, the topic is “closed”, but we as admins can still post in them and do so when there is an announcement of a bug fix. You should get an email notice about it.)

The other issue about the Facebook images not importing is real, too—and recent. But we have already identified the problem and that, too, should be fixed imminently. So stay tuned to this thread here as well for news about that fix.

I will set this thread to “Pending Fix” for now and post an update when the fix is available for download. 😀

Sincerely,
George

[Thomas]

The week is almost over … i just wanted to mention it….

[Neil Duckett]

I feel your pain Thomas, i’ve given up all hope that the next fix will be any better at all – with every ‘fix’ there seems to be so many more problems than the last.

Seriously, how can it be that hard??? And breaking things like the Facebook image when it worked without fail? That’s just plain sloppy that is.

We have several full page adverts coming out in nation wide magazines next month – and all i have at the moment is a calendar in tatters with no event images, no google maps … what a waste of money that’s looking like.

[George]

Here’s the paradox, folks:

• On one hand, speedy fixes are desired.

• On the other hand, fixes that are sloppy end up begetting more problems, which is NOT desired.

And so if we work quickly and too fast, we are more apt to publish something sloppy that creates more problems. Which understandably induces customer dissatisfaction.

And yet if we work more diligently and do more stringent processes of testing, it adds time to the release process, which also understandably induces customer dissatisfaction.

---

I emphasize the word “understandably” in both sentences above because I genuinely understand your frustrations. Nobody is happy about these bugs—yes, including us!

We are working hard on fixing this bug and a number of others; I am happy to report that this particular bug is now in the process of QA and testing.

Thus, this fix will hopefully arrive next week.

Your patience means a lot and I am genuinely sorry for the trouble here. The fix is coming soon.

Please let me know if there are any other issues or questions I can try to help with in the meantime.

Sincerely,
George

[George]

Hello!

I wanted to post a quick note here that we have published a new Maintenance Release today that should restore the Event Aggregator that lets Facebook event images get imported as “Featured Images” into WordPress.

You can read about the details of this release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-3-3-event-tickets-4-3-3-premium-plugins/

I hope this update helps!

Cheers,
George

[Thomas]

Another week passed by and the automatic import still doesn’t work well……

oh and wait… recurring event edit got broken too… it is really not funny anymore…

I start looking like a jerk to my fanbase…

[Neil Duckett]

You’re not alone Thomas. While I understand Georges’ comments about working quickly gets sloppy results and diligently taking longer but getting correct results it would seem those statements are incorrect.

I see the Event Agregator was released mid October 2016 … we’re now in early March, that’s a good 4 months and counting and the tool isn’t progressing much. Very disappointed but still hopeful we’ll get a solution soon.

Please don’t tell me it’ll be a few more weeks.

[George]

Hi folks,

Another Maintenance Release is coming tomorrow (if all goes to plan — this is subject to change if the release fails final QA, for example).

We are hopeful it will address a number of issues, including some of the Event Aggregator import/scheduled-import issues reported here and in other threads.

I can’t think of anything about your disappointments that is invalid; I agree about the prevalence of these bugs being quite frustrating. From my perspective, I can see just how hard our developers are working on fixing these problems. Next, Event Aggregator integrates with third-party platforms: Google, Facebook, Meetup, etc. And so any changes on these third-party platforms might cause breakages in our plugin. That’s not necessarily the culprit with some of the current import issues, but is indeed often a factor.

Finally, in closing I would strongly encourage you both to being using staging or development sites if you’re not already doing so—these provide safe places where you can test new plugins and updates to screen for issues/bugs.

Stay tuned for Release news,
George

[Neil Duckett]

Hi George, just confirming the import / scheduled import fix didn’t make it in to the release? I haven’t noticed any improvements with the scheduled imports but wanted to confirm.

Thanks,

Neil

[Thomas]

Yes Neil,

I Can confirm that there is no positiv effect about the Imports.

I give up and Start to search for another plugin…

[George]

Hi folks,

If you continue to have problems, then you may have other issues with your site. There could be an interference arising from other plugins, from your theme, from your server, or some combination of these things.

If you would like to continue troubleshooting, Neil, please open a new thread and post your site’s complete, un-edited system information to it using the “Sharing information manually” steps outlined in this article: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I will close up this thread since Thomas is going to use another plugin. I am sorry about the issues here Thomas, and appreciate your patience working on some of these issues with us.

We can only grant refunds within thirty days of purchase, but I would recommend you try using the steps on this page to file a refund request anyways Thomas: https://theeventscalendar.com/knowledgebase/refund-policy/

↑ We can only grant refunds within thirty days of purchase, but if you file a request we will at least attempt a refund, and based on the payment processor, it may be possible.

Thanks,
George

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