Presale Question to see if plugin has all that we need

[Nathan A Coffey]

I am testing out the free Event Tickets plugin right now but there are a lot of things that I need which I am not sure the Plus version has without testing it out in a demo sense.

Please let me know ASAP if the Event Tickets Plus allows for all of these things, or which ones we will not be able to meet:

• user can fill out amount they want to donate (ie on a radio button), and the cost passes through to the checkout
• customize detailed info for each person buying ticket. we want to capture first, last, email, etc for every person registering
• customizable form fields, we need ability to create own custom fields ie (dropdown) how did you hear about this event?
• checkout process with Authorize.net, does this come witih an A.net feature and we just have to supply the API key?
• Constant Contact integration, same as Authorize.net, is this an add-on?
• send thank you message, will the process send a thank you message to the user? or maybe show it on the screen?
• GSWA staff gets email notification, can I determine which people get a notification of submission?
• CSV exporter, is there an add-on or is it built in that I can export all registrants to a CSV file, can I sort by date first?

Thanks.

[George]

Hi Nathan!

Thanks for reaching out. I’ll address of your questions in turn as follows.

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• user can fill out amount they want to donate (ie on a radio button), and the cost passes through to the checkout

NO — This sort of “pay what you want” feature currently doesn’t exist within our plugins, and I don’t know of any WooCommerce Extension or other type of plugin that would enable this sort of feature. 🙁

---

• customize detailed info for each person buying ticket. we want to capture first, last, email, etc for every person registering

SORT OF — The name, email, and other sort of information like this is collected by WooCommerce itself in the checkout process, not by our plugins. But indeed, by default in the checkout process with WooCommerce the purchaser provides their first name, last name, email address, mailing address, and phone number — you may be able to modify what fields you get, or which fields are “required” or not (the phone number is not “required” by default, for example). To do this, however, head over to http://woocommerce.com and explore the documentation there; these checkout fields are a WooCommerce feature, not an Event Tickets or Event Tickets Plus feature.

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• customizable form fields, we need ability to create own custom fields ie (dropdown) how did you hear about this event?

YES — Event Tickets Plus includes an awesome feature, called “Attendee Information”, that allows you to do just this! 😀 You can learn more about it here: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

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• checkout process with Authorize.net, does this come witih an A.net feature and we just have to supply the API key?

YES — This is another thing that is powered by WooCommerce itself, not our plugins. But Yes, WooCommerce has myriad payment gateway options—including Authorize.net—which you can explore here: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

---

• Constant Contact integration, same as Authorize.net, is this an add-on?

YES — This is another thing that would be powered by WooCommerce itself. There are no features within our plugins that enable this, but you could probably find a WooCommerce Extension that lets you integrate with Constant Contact: https://woocommerce.com/product-category/woocommerce-extensions/

---

• send thank you message, will the process send a thank you message to the user? or maybe show it on the screen?

SORT OF — By default, our plugins do not have any such message. There is, however, a WooCommerce “thank you” message which is usually just a page that folks are redirected to upon successfully completing their order. You can read more about this here: https://docs.woocommerce.com/document/woocommerce-endpoints-2-1/ (

---

• GSWA staff gets email notification, can I determine which people get a notification of submission?

SORT OF — Event Tickets and Event Tickets Plus send out tickets emails to the customer upon a successful completion of the checkout process for the ticket. You can add a custom code snippet to your theme’s functions.php file to make it so that the site’s administrator’s email address is BCC’d on each such email. That snippet looks like this:

function tribe_bcc_admin_on_rsvp_tickets() {

$bcc = sanitize_email( get_option( 'admin_email' ) );

// Set headers to Event Tickets’ default.
$headers = array( 'Content-type: text/html' );

// Add BCC email if it’s a valid email address.
if ( is_email( $bcc ) ) {
$headers[] = sprintf( 'Bcc: %s', $bcc );
}

return $headers;
}

add_filter( 'tribe_rsvp_email_headers', 'tribe_bcc_admin_on_rsvp_tickets' );


You could also just manually specify emails by entering email addresses as an array in that snippet.

---

• CSV exporter, is there an add-on or is it built in that I can export all registrants to a CSV file, can I sort by date first?

NO — Our plugins do not provide their own CSV export features. There are, however, many free “CSV Export” plugins on wordpress.org; I don’t have a recommendation for any specific plugin, but there are many good-quality ones out there and so there are likely many that would work well with our ticketing plugins, especially if they are CSV exporters that have the option to include event meta data in exports.

---

I hope all this information helps! Please let me know if so and if there are any other issues or questions I can try to help with.

Sincerely,
George

[Nathan A Coffey]

George,

So it sounds to me that, in order to do everything that we want it to do, we will need the following plugins:

1. Event Calendar / or will I have to get PRO if I want to run Event Tickets Plus?
2. Event Tickets Plus
3. Woocommerce
4. Some free CSV Exporter
5. An Authorize.net API
6. WooCommerce Constant Contact extension https://woocommerce.com/products/woocommerce-constant-contact/

Did I miss anything?

This is what I am trying to get the workflow to look like: http://vniwoe.axshare.com/#p=event_detail_with_ticket_type

Once they click on Ticket Type and Register, they are taken to http://vniwoe.axshare.com/#p=registration_process

How close can we get to this mockup and workflow using the above plugins and your suggestions?

[George]

Hi Nathan,

1. Event Calendar / or will I have to get PRO if I want to run Event Tickets Plus?

You do not need Events Calendar Pro to use Event Tickets Plus.

2. Event Tickets Plus<
3. Woocommerce
4. Some free CSV Exporter
5. An Authorize.net API
6. WooCommerce Constant Contact extension https://woocommerce.com/products/woocommerce-constant-contact/
/blockquote>

Yes to all of these things if you want the features they provide.

In regards to your questions about the mock-ups you shared, our plugins are just plugins. They provide functionality. The appearance of your site, your checkout pages, your event pages, and so on is all mostly dictated by your theme. We do not make any themes and so this aspect of your project is one that you’ll mostly have to take the reins on.

One thing to note is that by default our plugins don’t have all of the choices displayed on one single page. What I mean is, in your “registration process” mockup the ticket quantities, cardholder information, and additional ticket choices are all one one single page. This is not how our plugins work by default — you select the tickets on the event page for the event you want to attend. Then you click “add to cart” and are taken to a cart (powered by WooCommerce) that takes you through a checkout process.

Altering this behavior is only possible with extensive custom coding.

We are not able to help with custom coding.

Please also keep in mind that we have a thirty-day no-questions-asked refund policy that you can learn about here: https://theeventscalendar.com/knowledgebase/refund-policy/

WooCommerce.com does too, in regards to its Extensions and such.

And so to really get a sense of how these things all work, you may find it best to just try all the plugins firsthand. If they don’t work to your needs, you can request a refund any time within that first thirty days from purchase using the form here: https://theeventscalendar.com/knowledgebase/refund-policy/

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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