[George]

Hey Mason!

If you mean this plugin here, this is unfortunately an un-official un-supported plugin that is just meant as a starting point for code customization on your site → https://github.com/bordoni/tec-forum-support/tree/plugin-954138

Is that the plugin you mean? If not, share a link directly to the plugin you’re referring to.

I’m sorry that we don’t offer support for custom code, especially for our quick support-snippet plugins like this one which aren’t “official” plugins – however, I’m happy to offer some advice here to at least get you started despite all this.

You should be able to achieve what you want here – a checkbox selection of existing tags, instead of comma-separated ones like this plugin does by default – by rewriting things to just get a list of your existing terms and then have checkbox HTML inputs instead of a comma-separated list via a text input.

To get the list of existing terms, use the get_terms() function, which you can learn about here → https://codex.wordpress.org/Function_Reference/get_terms

Then, simply run a foreach loop and generate a checkbox input for each existing term.

You will have to play around with getting the checkboxes to save and submit correctly, and such, which are things we unfortunately cannot help with. But you should be able to get most of the way there just with the information I’ve shared here, and can hopefully put together something useful on your site.

The “Event Categories” section of the form already works this way, with checkboxes of already-existing category names, so definitely give any category-related code in Community Events a read and steal as much of the concepts and code as you can there for your own addition of the tags! 🙂

Best of luck with your customizations,
George

[George]

Hey Greg,

The license would be for them, not for you Greg yourself, but you can be the one who fills out the application here for our Non Profit program → https://theeventscalendar.com/apply-for-nppp/

I can approve that application as early as today.

Thanks for reaching out, and for your previous purchasing of all those other licenses 🙂

– George

[George]

Hey Felipe,

Thank you for your interest in the Non Profit program! I’m sorry to bear the news that I am not a lawyer or anything like that, and don’t know with certainty what the specific document is for Canadian proof-of-status for Non Profit entities.

We have, however, approved many Canadian non-profits in the past, as well as ones from all over the world. In my experience, we’ve received documents that are basically like tax returns, showing no taxes were owed for that year because of non-profit status. So something like that, or any of the documents here except for the one about revocation of status would be sufficient → http://www.cra-arc.gc.ca/chrts-gvng/chrts/formspubs/menu-eng.html

It doesn’t have to be a specific form – just something that is:
• Real, i.e. not counterfeit – that’s a crime!
• From some level of the Canadian government
• Has your organization name
• Has some indicator of your non-profit status, like “0 taxes owed” on a return or a “non-profit application accepted” letter or something of that sort.

Does this information help? I hope so! Let me know if it does or if you have further questions.

Cheers,
George

[George]

Hey Damien,

Your sprinkling of kind words about the plugins is much appreciated. Glad that some of it has been useful!

However, your specific customization is one I don’t quite understand. You describe what you’re looking for as this:

How do we add the start / end dates & times to the rss feed? and how do we make the appearance of them them look good on the mailchimp side?

There is no “mailchimp side” of things in RSS feeds. Mailchimp is a way to send mass emails to a list of email addresses, not anything to do with RSS. So I’m a bit uncertain of how best to help you here.

If you can clarify precisely what you mean here, I’d love to try and help a bit more – just want to be sure I understand your request completely so that I can help!

In the meantime, if you just want to customize the output of Events feeds on your site, then you will have to make a custom theme template for events. You can learn to do this here: https://codex.wordpress.org/Customizing_Feeds#Customizing_Feed_Templates

To add event start/end times and dates, you can just use various template tags for The Events Calendar to do so. To find these, head into your plugin code for The Events Calendar and find the file /src/template-tags/date.php. Here you’ll find handy functions you can drop into your custom feed template like tribe_get_start_time() and such.

Play around with those things and be sure to keep good backups of your site both before and after you start these customizations.

Cheers,
George

[George]

Hey Jeff,

Can you clarify exactly what you mean when you say there is not a way to edit Organizer details?

For example – do you mean that when a user submits an event through the Community Events submission form, they cannot then edit the organizer of that event they just submitted?

If so, this is unfortunately by design at the moment and organizers are not editable from the front-end.

If you mean something else, please let me know and also include a link to your site so we can check it out firsthand.

Thank you!
George

[George]

Hey Justin,

This is a customization, so we can’t fully support it, but I’m really sorry to hear the urgency with which you’re trying to make this work as you’d like and I’m happy to try and help here. I haven’t tested this code personally yet but there are basically two steps you’ll need to do here:

First, you need to turn SCRIPT_DEBUG to “true” on your site. This will cause the un-minified scripts to load, which embedded-map.js is. To do this, head to your site’s wp-config.php file and find this bit of code:

define( 'WP_DEBUG', false );

Right after this bit of code, add this bit of code:

define( 'SCRIPT_DEBUG', true );

Next, you can modify that embedded-map.js file. Your addition of the scrollWheel: false option may actually work once you set SCRIPT_DEBUG to true, so check on this first to see if it works. If it still seems to not be helping, then try adding the following options in addition to scrollWheel: false:


navigationControl: false,
mapTypeControl: false,
scaleControl: false,
draggable: false,


I hope this helps!

Cheers,
George

[George]

Hey @steven,

Thanks for reaching out. I’ll address each of your questions in order here:

I’m having issues with the Events Calendar Pro plugin. Everything seems to be working fine except for the “FEATURED IMAGE” field in the admin area. It’s available for all other plugins on our wordpress site, but not for “Events Calendar Pro”.

This is odd behavior, since the Events post type specifically does call the featured image uploader the same as any other post type…there could be a code conflict here. Before we go too far with that theory, though, can you first share your System Information with us? Here’s a quick how-to if you’re not familiar with doing that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

On the front end when users are submitting an event, there’s the blurb about “obstructing email addresses” next to the “email address field”. […] We would like to that removed […]

This is unfortunately something you’d have to write some custom code to pull off. You can edit template files directly but that is quite complicated and messy compared to just simply hiding that text with CSS, which you can by adding the following CSS to the bottom of your theme’s style.css file:


event_organizer.tribe-events-community-details .organizer:last-of-type small {
display: none !important;
}


---

We’ve ran a couple of test front end event submissions and there are errors there also. When you click to fill in the date, the calendar pops us and dates are overlapping one another. Numbers are duplicated. When you click to enter the “time” it has 3 separate files for time. Should be all in one dropdown like the time/date field in the admin area when adding an event.

When the user attempts to select recurring event, it shows that it will be recurring. However, when we got to approve the event on the backend the event does not list as recurring. It asks for a date and “ending” time which is overriding the recurring date feature.

These errors with your plugin behavior are indicative of a code conflict because I cannot recreate any of them. I have more troubleshooting steps we can pursue together here, but before that, I’d recommend just sharing your System Information like I mentioned above. I’ll look through that and see what I can learn, and try to recreate these problems with that extra information in mind. From there, we can proceed to more robust troubleshooting steps like activating a default theme and such.

You mention wanting to buy even more plugins from us, and that means a lot – thank you for your interest in our code! Let’s figure out what’s going on with some of your issues here first, and hopefully we can identify the source of these problems. If it’s a theme or plugin conflict, adding more plugins – of any kind, not just from Tribe – is not recommended.

Thank you!
George

[George]

Hey James,

Sorry to hear about these issues. However, I didn’t experience them myself – I went to http://lakeshorecf.com/events/, and many events loaded there that are happening in the next few months. Then I clicked “Next Events”, was met with some events in October, then clicked “Previous Events” and was shown the same list of events there.

It seemed to be working fine for me and showed many events, and the events that were showing did not change as I paged into “next” events and “previous” events and such…

What are your thoughts on this? Also, in the meantime, can you share your system information with us? You can learn to do so here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks James!
George

[George]

Hey @intuitivestacia,

Thank you for this update. You wrote this in regards to your hosting company:

Once they did this the site would not function at ALL, so upon investigating they said the plug-in “Events Calendar Pro” was causing all the conflicts.

I hate to make you be a “middleman” between our support team and their support team, but I’m curious: can you ask the to share details about the conflicts are? Any error logs or just an explanation on what conflicts they are referring to, specifically?

I have unfortunately not been able to recreate either your original issue, or the issue of the site shutting down completely like you mentioned your host provider encountered…

Odd issues indeed – I’m sorry that I don’t have something more “concrete” to share in my reply here! But your host provider’s claims could be serious and their information could help us find bugs here, which could be the cause of issues on your site.

Thank you!
George

[George]

Thank you for the information, @nancymcnamara!

I’m curious, can you clarify these two details as well?

1. Do you have any custom templates for The Events Calendar on your site?

2. If yes to #1, does temporarily removing these custom templates help at all?

If you don’t have any custom templates, or you do have templates and try this out but it doesn’t help at all, then I’d recommend proceeding with the general troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I can’t recreate this problem locally and it seems like there could be a code conflict on your site, so these steps are the next best thing to try for troubleshooting this.

Let us know what you find!

Thanks,
George

[George]

Sorry that has not worked Emiliano! Customizing that file you mentioned is not a good idea, unless we absolutely have to. But I think I have one more snippet that will work for you.

Instead of the other snippets I recommended, try adding this one to your theme’s functions.php file:


add_action( 'woocommerce_email_classes', 'remove_wootickets_email', 100 );

function remove_wootickets_email() {
remove_all_actions('wootickets-send-tickets-email');
}


[George]

Thanks for the update David! I’m glad you found the issue. I’ll close up this thread for now then, but if other issues or questions arise, come back and open a new thread at any time.

Cheers!
George

[George]

Thanks for the update Lori! It sounds from your last reply like you’re all set with these issues, so I will proceed with closing up this thread for good.

But if you have any other questions or concerns, don’t hesitate to come back and open a new thread any time!

Cheers,
George

[George]

Thanks for this information Luc. I’d first just like to apologize for these issues that you’re experiencing, and for what you said was an unpleasant experience on our forums with threads being ambiguous and such…

That is definitely not my intent here. I’d love to help truly get to the bottom of these issues on your site.

Unfortunately, after looking at that screenshot and thinking about this a bit, I believe there is a code conflict of some kind on your site that is interfering with the sending of the mail.

So I’m curious about two things:

1. Can you share your system information with us? You can learn to do so by reading this article → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Can you activate a make a test event, with some test Free tickets just for the next few steps?

3. Once you have this test event and test tickets, activate a default theme on your site like Twenty Twelve. Then, try buying a Free ticket on that test event and see if you get emailed properly.

4. If not, then leave the default theme active. Then, proceed with deactivating each plugin on your site, except for these three: The Events Calendar, WooCommerce, and The Events Calendar: WooCommerce Tickets. After the plugin deactivations, try buying another test ticket on that event and see if you get emailed properly at all.

Let us know what you find Luc, thank you for your patience with this so far.

Cheers,
George

[George]

Nicholas, I appreciate your patience with this issue. I’ve been trying to recreate this issue on my local site but, for the life of me, can not do it!

I also don’t see anything in our code that could lead to this bug, nor think of something else other than a code conflict.

So, from here the only troubleshooting step worth trying is to run through the full set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

However, you wrote that you’d already tried doing this, to no avail.

Would you, by any chance, be able to put your site back in the state where a default theme is active and all other plugins are deactivated, and let us have another look at this page on your site?

Finally, for now, in your original post you wrote this:

I found an old thread where someone was having a similar problem and you mentioned it had something to do with the “Recurring event instances” check box

Any chance you could find that original thread? No worries if not! Just curious to see what the issue was there.

I’m really about this bug, Nicholas, I cannot recreate this with any combination of plugins or WordPress versions or anything I’ve tried so far. Thanks a ton for your patience and politeness so far, it means a lot!

— George

[Author]

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