[George]

Hey Myra,

I’m sorry to hear about your issues – we can unfortunately only provide limited support for customizations and such, but I’m hopeful we can help you bring your customizations to a place where things are working.

The biggest thing I’m curious about here is what you wrote as quoted below:

The repeating events used to work, but now not anymore!

When did things start breaking, and what was the last thing you did on your site before these issues started happening? Was everything fine on your site with these issues, but then you activated a specific plugin and they started breaking? Or added a specific bit of custom code, for example?

Just curious about what might have triggered these issues on your site.

Thank you!
George

[George]

Hey Daniele,

To do that would unfortunately require a lot of custom code, far too much code for the scope of our support forums I’m afraid 🙁

You are not, however, the first user to have sought this functionality – it’s “on our map”, to make the pun, and support for the actual user’s location to show up as a marker on the map could very well end up in a future release of Events Calendar Pro.

If of course don’t have any specific dates for when something like that could be released, nor 100% certainty that this will be released, but just wanted to note that we have been listening to customers and are aware of the utility of this feature for some users.

If you’re able to work with the Google Maps API JavaScript at all, then you might be able to start building out something useful for this by turning SCRIPT_DEBUG on in your site’s wp-config.php file and modifying Pro’s embdedded-maps.js script.

Otherwise, your best option is to hire someone to build this out for you. We have a list of often-well-reviewed customizers here for starters → https://theeventscalendar.com/find-a-customizer

Sorry to disappoint Daniele! Please let me know if there’s anything else I can help with.

Thanks,
George

[George]

Hey @Lee,

Thanks for posting all this information here and the relevant code itself! I’d like to first put out the disclaimer that we don’t officially support custom code and all that, just to set expectations early…

However, regardless of that I think the issue here is actually a rather simple one, and am glad to help fix it!

---

The Problem

I believe that the extent of the problem here is just the use of setup_postdata() – now, this is not a mistake on your end, you’re not doing anything wrong. I’m sure you’ve found online and in other pieces of code that this the “normal” thing to do, and it is when looping through posts.

However, I think in the context of the related-events.php file specifically, the $post variable just ends up referring to, as you noted, the parent event post itself, and not the three “related events post”.

Why is this happening? I have some ideas but am not 100% certain. Regardless of that, however, you should be able to fix this by simply referring to the $post directly within that related events loop, while omitting that setup_postdata() call altogether.

---

The Solution

As noted, basically:
• omit setup_postdata()
• replace references to the “setup” $post with direct references to the current, “un-setup” post object in the loop.

If you’re not familiar with the WP_Post object, which stores all the info like title, content, etc., and is the object we’ll be referencing, please read a bit about it here if you’re curious → https://codex.wordpress.org/Class_Reference/WP_Post

That lists all the variables you can call from it.

As an example of how to rewrite your code according to what I suggested above, here’s actually just all of your code, rewritten 🙂 → https://gist.github.com/ggwicz/f6ca93112dd2d1d394b0

Try replacing your existing code with that and see if it helps!

Thanks,
George

[George]

Hey Antonio,

I’m sorry you’ve run into this behavior on your site. On my local testing site, things work fine with /all/ links, so I’m curious about what could be causing this…

For starters, can you share your “system information” with us? Here’s an article about how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, for now, can you try creating a brand new recurring event just for testing purposes? Make it have several occurrences in September, October, November, etc.

Then, see if this event has the same problem – share a link to it if you can, as well.

Both things here should be quite helpful.

Thank you! 🙂
George

[George]

Hey Dan,

Sorry to hear about these issues on your site, I’ll address them one at a time here and hopefully we can begin making sense of what’s going on here – as follows:

I have to add users on the back end right now, because everyone who visits our /events/community/add page to register gets an error message (with no explanation) when they try to create a login.

1. Can you share what the exact error message is? I know you wrote “(with no explanation)”, so perhaps you mean that there isn’t even a message that displays at all – in either case, can you just share some more details about exactly what the user is met with when they attempt to sign up?

Many of my community members who are trying to add events don’t have an upload image option, but some seem to have one. All users for community submissions have the same permissions on our end

2. Just to be clear here, by “upload image option” do you mean the Featured Image metabox in the edit page for events? It’s the one that is essentially the same as the Featured Image box in the edit pages for normal Posts on your site, for reference.

If so, then I’m curious – for anyone who reports not having the Featured Image uploader, can you ask them to check out the “Screen Options” tab in the top-right corner of their edit-event pages? There should be a checkbox there for “Featured Images” – see if anything improves for them if they check this checkbox to ensure that the Featured Image box appears. Here’s a screenshot of this “Screen Options” drawer after you click the tab, for reference → https://cloudup.com/cFbvEYdFPNV

I have the default status for submitted events set to “published,” but everything submitted by community users goes to “pending.” Even their button says submit for review.

3. What user level are the users you’ve manually created on your site? Are they “Subscribers”, for example? “Contributors”? “Editors”?

Thank you in advance for all this information. I’m also grateful for your willingness to create a user account for us to log into your site and take a look at things first-hand. While I agree that this can be quite a time-saver, we unfortunately cannot log into customer sites for any reason.

Let us know what you think about items 1, 2 and 3 here – some of these questions may seem simple but their answers can reveal or rule out some important things.

Thanks!
George

[George]

Hey Thomas,

Sorry you’re having trouble with this on your site – you’re indeed correct about some similar issues arising recently. Unfortunately there could still be several different causes of problems like this, so there are a few things worth investigating a bit more closely here.

First in that lineup of things is what you wrote here:

I switched to default theme, which removed some of theme functions, and did get similar links to work properly, though I still can’t seem to isolate the exact cause.

1. Can you clarify to what exact extent your issues were resolved by doing this? What specific things on your site were improved when you write “did get similar links to work properly” – did the specific Prev and Next Events links on events category pages work in a default theme?

2. What are your site’s permalinks settings?

3. Go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might be helpful here – if anything, it might show that nothing changes by doing this, which would indicate that the issue is not related to permalinks or .htaccess or anything like that and is instead something else.

Thank you!
George

[George]

Hey Mike,

I’m sorry that you had to do some digging of your own to get things working as you hoped. However, we greatly appreciate you sharing this fix and it’s something we can investigate a bit more closely before the next-next release (I say “next-next” because the next is coming super soon 😉 ).

Thank you! Stay tuned to the upcoming releases and read their changelogs for notes about improvements here.

— George

[George]

Glad to help @Mason! I’ll close up this thread for now but if other issues/questions/concerns arise, open a new thread any time 🙂

Cheers,
George

[George]

Awesome! Thanks for the update @marc-andre 🙂

[George]

Hey @d20games,

I’m sorry that you were disappointed with the auto-closing of that thread. Our SupportDroid robot means well, and he generally just wants to help. But he is zealous about closing threads if they have not been replied to in 14 days – nothing personal about that, sorry you had more to say there but found the thread closed too soon!

As for your bug – we have not had a release since that thread was last closed, so there should be some fixes on the way but they have not arrived yet.

As for your temporary workaround – are you leaving your site’s settings at UTC or switching to UTC, then back to “Los Angeles”, then repeating this switching for each event you try to import?

[George]

Hey @franglers,

There are unfortunately two levels to this problem. First is what you’re looking for here:

I basically don’t want the event to show up in the calendar or in any event listings, but want to be able to send the event URL to a select group of people.

There’s unfortunately not really a way for an event to exist like this – it seems like making a super-simple password and then password-protecting the event post is the best way to go here. The only other option for having an event this linkable to from the outside world, but only visible to some people, is to just leave it totally private and ensure that all the people who can see it are registered users inside your site…not ideal either way, unfortunately 🙁

Secondly, there turns out to indeed be an issue with our own handling of things in our code. I was able to reproduce your behavior here intermittently – we did fix this in the previous release, but something else is happening now, so I’ve made a developer ticket and hopefully we’ll get a fix out for this in the release after next (the next release is coming Very, very soon, unfortunately, so it is in “code freeze” right now while all our testing and QA is happening before launching).

Let me know what you think about this information here – I’m sorry that much of it isn’t very good news 🙁

Sincerely,
George

[George]

Hey Gael,

How specifically are you listing that featured event on your homepage? If you have custom code doing this, copy and paste it all into a Gist at http://gist.github.com and share a link to that Gist. There might be something with the way you’re doing this that is interfering here…

Thank you for your patience,
George

[George]

Hey @papertower,

Thank you for your patience and politeness with this stuff so far, it’s an odd issue and so unfortunately is moving a bit slower than I’m sure you’d find ideal!

I did some digging and think that what might be happening here is a limitation on SQL joins by your host / on your server. To test this theory, on your local server try adding this code to your theme’s functions.php file:


add_action( 'init', 'tribe_998005_allow_large_joins' );

function tribe_998005_allow_large_joins(){
global $wpdb;
$wpdb->query('SET SQL_BIG_SELECTS=1');
}


1. Does that help at all on your local site?

2. Before adding that code, I’d recommend reaching out to your web host support just to inquire about this and see if they have any input 🙂

3. I see that you have WP Migrate DB Pro on your site – have you been importing data to and/or from your site with that plugin? The only other issues similar to this that I’ve been able to dig up have been related to issues after importing events from another Database, so that could be a key factor here if you are, indeed, transferring data between databases.

4. Just to be 100% certain, if you create a brand new event for testing purposes, do you have these same issues? In other words, does this odd behavior only happen with pre-existing events, or does it happen even with brand-new events that you create? (this is somewhat related to my concerns in #3 here).

Thanks so much @papertower – your information has been quite helpful and I feel like we’re getting closer to identifying exactly what is going on here.

— George

[George]

Hey Nicholas,

Damn, sorry I didn’t even think of asking about the “Hide from event listings” option! I’m glad you found that to be the culprit though 🙂

I unfortunately have some bad news about your question here, though:

How can I hide events from the main events landing page/upcoming events, etc but still be able to view them in the category view?

This would unfortunately require custom code. The only way I can think of doing that would be to query for all events marked as “hidden”, then use pre_get_posts() to filter out these posts via the post__not_in query var and hope that that does the trick.

Are you familiar with these things, and with making such customizations on your site? They’re a bit outside the scope of the forums so I can’t write the whole functionality, but if you’re interested in learning more I can try to share some more information on how, exactly, this would manifest in theory.

Sorry to disappoint Nicholas – let me know what you think!

— George

[George]

Sorry this didn’t remain hidden for you, @franglers! Hm. We did, indeed, make some fixes related to event privacy in our recent updates.

I’m curious, can you clarify exactly what you mean by our description of things here:

I finally have a need for a hidden event, and when I published it

Specifically:

1. How did you make it hidden? What were the specific things you checked or did in your admin edit screen for the event to say “this event is private”?

2. When you published it, did any of the settings you set in #1 here change?

This information will be helpful so I can try to recreate this problem exactly. Thank you in advance for the info!

— George

[Author]

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