[George]

Hey @codeink,

Sorry you’re having trouble with that!

Can you first share your system information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, can you clarify what your current settings are in “Settings > Permalinks” in your wp-admin? Next, try going to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes – this may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

We can continue troubleshooting from here based on what you find in the step above and what your system information reveals about your site.

Thank you!
George

[George]

Hey Elizabeth!

I believe what you mean is our QR Codes Tickets add-on, which indeed would add scannable QR codes to tickets automatically when they’re emailed out to users.

Does this sound correct to you?

If so, then unfortunately while we are getting very close to launching this, it’s currently still in development. I do not have an ETA for when it will arrive for public launch 🙁

Sorry to disappoint Elizabeth! Please let me know if there’s anything else I can help with.

Cheers,
George

[George]

Hey Tom,

Sorry you’re having similar issues here. Can you share your “system information” with us, as described here? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That info will be helpful to have.

As mentioned in that very thread we are working on numerous fixes for Facebook Importer – there have been both changes in Facebook’s API and within our own stable of plugins that we need to bring Facebook Importer up-to-speed with.

Thank you!
George

[George]

Hey @Laughmasters,

This is essentially not possible at the moment:

I would like to be able to clone/copy/duplicate recurring events so that we don’ have to start from scratch filling in similar/identical details every time.

Using a third-party plugin is what I would’ve recommended, however you’ve already reported some lack of success with doing that. 🙁

Sorry to disappoint!

— George

[George]

Hey Daniel,

It isn’t possible without customization, unfortunately, but if you’re comfortable with adding custom code you can definitely do this. Our themer’s guide here is a great place to start → https://theeventscalendar.com/knowledgebase/themers-guide/

To add the purchase button, your best bet is to dive into the actual plugin code of whichever Ticketing Framework you have, and see how the “normal” buy now buttons are generated on the single-event view.

Does this information help? Let me know!

— George

[George]

Hey Jennifer!

I checked out your site and, for me, it seems like the widget is getting all of the upcoming events for today? Here’s a screenshot of what I see:

What are your thoughts on this?

Thank you!
George

[George]

Hey Jennifer,

Sorry to hear about this happening on your site – there is generally some separation of the type of events on a calendar view, namely with “All Day” events at the top of a list, “Ongoing Events” (ones that span multiple days) below those, and then the rest. But recurring or not, it should display chronologically and it does for me on my testing site, and on our demo site too.

I’m curious – in your support submission, it says that you have tested activating a default theme and have also tested deactivating other plugins. What did you find by doing these steps? If you have not done these steps, can</yem> you do them and share what you find?

Thank you!
George

[George]

Hey @Kayla,

Absolutely, you can do this by placing the following CSS at the bottom of your theme’s style.css file:


.tribe-events-tooltip p.entry-summary,
.tribe-events-tooltip .tribe-events-event-thumb {
display: none !important;
}


As for emailing you, while we cannot provide support over email and continue the actual conversation there, I have indeed sent a link back to this forum thread to that email address.

Cheers,
George

[George]

Sorry to hear about these issues, @scrapexchange! You mention not finding similar issues on the forums, and I can concur that I also have not heard of a similar issue yet and cannot recreate the problem myself…

This leaves us with some work to do, to try and first figure out at least what the cause is here. To get started on that, I’m curious about a few things regarding your site:

1. Do you have any custom template files for The Events Calendar / Events Calendar Pro?
2. If the answer to #1 is “yes”, can you first make a backup of all these custom template files and then temporarily remove them from your live site? Once this is done, try recreating these issues again and see if the behavior of things is different at all.
3. Can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

These three questions alone will give us a solid base for further troubleshooting and give me some more insight into how your site is set up, so I can try to recreate this again but with more information to do so.

Thanks in advance for the information you can provided here!
George

[George]

Hey Chuck,

Thanks for reaching out! The forum thread you linked to will be a useful thing to have here, but I think we should start by also getting some information specific to your site first. Namely, can you provide the following things?

1. Can you share a link to your site?
2. Can you share a link to a specific post or page on your site where these issues are visible?
3. Can you share your “System Information” with us, as shown in this knowledgebase article of ours → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will let us provide much more useful support and will let us see your issues live in person.

Thanks!
George

[George]

Hey @danfeeley,

Just to be clear, do you mean that you want it so that when tickets are created, they are added to one of WooCommerce’s “Product Categories” (specifically, a product category named “tickets”)?

If so, then this will unfortunately take a bit of custom coding beyond the scope of the support forums but should generally be possible by filtering the “$attendee” variable right before the wootickets_generate_ticket_attendee bit of code that your post mentions here in this thread.

If you’re not familiar with the WordPress function wp_insert_post(), first read up on this here → https://codex.wordpress.org/Function_Reference/wp_insert_post

Then, head to your theme’s functions.php file. You’ll be able to add custom taxonomies to the ticket by using code like this:


add_filter( 'wootickets_attendee_insert_args', 'danfeeley_example', 10, 4 );

function danfeeley_example( $attendee, $order_id, $product_id, $event_id ) {

$attendee['tax_input] = array(
'product_cat' => array(
'Ticket'
)
);

return $attendee;
}


This uses the ‘tax_input’ option in the aforementioned wp_insert_post() function to add a taxonomy to the post arguments before it is created.

I hope this helps!

George

[George]

Thanks for being cool about it Mike, sorry to disappoint! Drop by the forums here any time if any other questions/comments/concerns arise 🙂

Cheers,
George

[George]

Hey Torben,

Thanks for investigating everything here – I think we should first focus on your widget-related issue, where events do not show up first. Then we can address your translations issues.

For the widget issue, can you run through our troubleshooting steps here and check on the widget issue after each step in the process? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

That will be useful, and hopefully we can figure this out and then address your translations issues.

Thanks for your patience Torben!

Cheers,
George

[George]

Hey @Andreafph,

Thanks for the information here. Unfortunately, my leading suspicion is still that there’s a plugin or theme conflict that is causing this 🙁

I think your best bet is to run through our troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on your issues after each step in the process, and note how the behavior is affected (if at all). Share your findings here! This will be a great test and leave us with some great information about how to proceed.

Thank you,
George

[George]

Hey Brian,

Thanks for the kind words here, much appreciated – especially in the face of the comparatively bad news re: global stock.

As for your modification questions, the specific code to actually do that is indeed a bit “out-of-scope”, but I’m happy to help with as much else as possible here. For example, yes, there’s indeed a system for adding modifications to The Events Calendar that is a bit safer than other systems might be.

This system is covered in-depth here: https://theeventscalendar.com/knowledgebase/themers-guide/

Definitely give that a read-through and let me know if you any specific questions related to it. Between the plugin’s actions and filters, and its templating system here, you should be able to put something together which doesn’t actually even touch core plugin code itself – that’s the goal, anyways!

Best of luck with that – I’ll leave this thread open in case you have further questions 🙂

Cheers,
George

[Author]

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