[George]

Hey Simon,

Thanks for the update – I think the confusion here is that we were not clear about refunding your purchase on Aug 13th did.

When we refunded your purchase on Aug 13th, that nullified your license. The license you originally had for WooCommerce Tickets is no longer active, and you do not currently have any active license for WooCommerce Tickets.

To get an active license for WooCommerce, then, you would need to purchase a new license.

If this doesn’t sound right, let me know specifically why. Apologies if I’m misunderstanding anything, I’m just looking in your account records and it shows a Business license for Events Calendar Pro, which is active. Then it shows a Business license for WooCommerce Tickets, which was refunded on Aug 13. 2015, and so is no longer active.

One last detail: when you received notification of the refund on Aug. 13 for WooCommerce tickets, how much money was refunded?

Thank you for your patience here! I can generate a new license for you and am happy to do so; just want to make sure all the details are covered here before doing so.

Sincerely,
George

[George]

Thank you for sharing this information @colewebdev. I don’t see anything problematic outright with your plugins or anything, so in thinking about this I can really only boil it down to two possibilities (since I’ve tried on a few test sites now and do not have this issue):

1. There is a theme or plugin conflict preventing that license key from saving.

2. Something with WP Engine’s hosting platform is preventing the license from saving.

#2 seems unlikely, but as great as WP Engine is, their hosting environment configuration can cause some weird problems – and has in the past.

So to test for both of these things at once, I would recommend first running through our troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step, check on the license-key saving issue again and see if it improves at any point along.

If not, then hypothesis #1 is ruled out, and then you can proceed with contacting WP Engine support – if you do this, be sure to point out all of this troubleshooting that you’ve already done.

Let me know what you think about all this! I’m sorry that the somewhat-tedious troubleshooting steps are the best option at this point, but I can’t recreate the problem and nobody on our team can either. This means there is something specific about the code and/or hosting configuration of your website at play here.

Thanks for your patience with all of this!

George

[George]

Hey Vera,

I’m sorry things aren’t working smoothly here. If the problem only happens when the MentalPress theme is active, then that does indeed indicate the theme itself as the primary culprit here.

I would recommend reporting this issue to the MentalPress support team and seeing if they can offer any insight on this problem…

Let us know what they say!

Thank you,
George

[George]

Hey John,

Something like this is possible for sure, though it would require custom coding unfortunately.

Do learn how the custom coding would work, check out our themer’s guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

Then you just essentially use those principles to modify the The Events Calendar file in src/views/tickets/email.php. This is the email which includes tickets, and so you can add any text or other information you would like there.

I hope this helps!

Cheers,
George

[George]

Hey @grantdayjames,

I noticed right off the bat that in your System Information you’re running versions 3.11.x of your Tribe plugins – can you try updating to the most recent versions of all these plugins on your site and see if anything is improved with your issues here?

The current versions and where to find them for download are as follows:

• The Events Calendar: 3.12.2, http://wordpress.org/plugins/the-events-calendar
• Events Calendar Pro: 3.12.1, http://theeventscalendar.com/my-account/downloads
• All other Tribe plugins: just 3.12, http://theeventscalendar.com/my-account/downloads

Let us know what you find once you update, we can continue troubleshooting from there! 🙂

— George

[George]

Hey Nigel!

Just to be certain, do you mean November and December of 2015? or 2016? Or even beyond?

Next, I noticed in your System Information that you’re running versions 3.11.x of your Tribe plugins – can you try updating to the most recent versions of all these plugins on your site and see if anything is improved?

The current versions and where to find them for download are as follows:

• The Events Calendar: 3.12.2, http://wordpress.org/plugins/the-events-calendar
• Events Calendar Pro: 3.12.1, http://theeventscalendar.com/my-account/downloads
• All other Tribe plugins: just 3.12, http://theeventscalendar.com/my-account/downloads

Let us know what you find!

— George

[George]

Hey Caroline,

I’m really sorry to hear about this happening on your site!

I’m glad you contacted your host, that’s a great first step here. Please keep us posted on what they tell you about this problem!

For now, can you share your System Information with us as described in this article? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’ll take a look there and see if I spot anything that could be causing this.

Thank you!
George

[George]

Hey Thomas,

This could be a caching-related issue. Could you try first deleting your browser’s cache to see if that changes anything?

If it doesn’t, I’d recommend deactivating any and all caching-related plugins on your site. See if anything improves.

If you find that this issue still persists, try deactivating WPML and see if this causes any positive changes…

Let us know what you find! 🙂

Thanks,
George

[George]

Hey Geoff!

I’m sorry to hear about this – it could indeed be a theme issue, or even a plugin one.

It’s likely theme-related; the theme might be missing the wp_footer() or wp_head() functions or something similar.

Unfortunately, the only way to test for this is to run through our troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find!

Thank you 🙂
George

[George]

Hey Phil,

Thanks for reaching out. Just to clarify things here, when you talk about having an imported event “assigned to her”, do you mean that this “Biker Girl” account is set as the author of the event on your WP site?

If so, then there are unfortunately not any default or out-of-the-box ways to do this with either of our plugins 🙁

As for your question here:

I don’t want her to be an admin. Can she run the import herself, or can I run it and arrange for the imported events to be owned by her?

At this time, only admins can run imports.

Let me know what you think about all this.

Thank you!
George

[George]

Hey @Anders,

In a general sense, yes, our plugins are compatible with qTranslate. We have many users who use qTranslate.

However, there are some known conflicts and there may be issues with specific features; any feature of qTranslate that affects actual URL rewrites, for example, may cause problems…

In summary: our compatibility with both WPML and qTranslate has improved greatly since that original thread you posted, and it’s worth trying them out on your site to see if it works. But there are still some issues and there is not 100% compatibility at this time.

I hope this information is helpful!

Cheers,
George

[George]

Hey @usman,

It is possible that there are theme-related issues at play here, which we would unfortunately be unable to help with, but you might be able to get things working as desired here by first heading to Events > Settings > Display in your admin dashboard.

Once on this page, scroll down until you see the Events template option, as shown in this screenshot:

Try out every single different template option there, and then after saving changes take another look at your site. See if the sidebar issues persist or if anything improves!

Let us know what you find 🙂
George

[George]

Hey Fred,

I’m sorry for the trouble here!

Just to be clear, have you received your license itself and such? Our account inspector shows that your license is valid. Head to http://theeventscalendar.com/my-account/dowloads and http://theeventscalendar.com/my-account/license-keys to look for your product downloads and your license, respectively.

That should hopefully help you at least get started using the software you paid for!

As for an official invoice, I’m not sure why you didn’t receive a confirmation email, but

Thank you for your purchase! You can print or save an invoice from your My Account page. If you need help, we have a handy guide to walk you through the process.

I hope this all helps!

Cheers,
George

[George]

Hey @hshelton,

Unfortunately, almost 100% of the time this is caused by a theme coding issue 🙁

To test for that, can you temporarily active a default theme on your site like Twenty Fifteen or Twenty Fourteen? Once activated, take another look at this issue and see if it persists.

If it continues to persist, I would recommend proceeding with the rest of the troubleshooting steps we have laid out here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find!

Thanks,
George

[George]

Hey Simon,

Thanks for reaching out!

I looked at your user account and you have one Business license for Events Calendar Pro that is currently active. Can you confirm that this license still works fine for you on your site and such?

Next, you have a WooCommerce Tickets license that is expired because it was refunded.

To be 100% clear, are you requesting that this WooCommerce Tickets be re-activated? If so, we cannot do that unless you were to pay for the license, either by renewal or by buying a new license.

Let me know what you think – and apologies if I’ve misunderstood your requests here! 🙂

— George

[Author]

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