Upgraded to PRO, Map search not working

[Vera]

On our Site, based in Austria, Map search ist not working
URL: http://www.empfängnis.com/veranstaltungen/map/
When you search for Events near “wien”, no results are showing, even though there should be a couple of them.

This feature is the reason we bought the upgrade, so this is not good.

When all other plugins are deactivated, and we switch to Twenty Fourteen, it works. But if we use the MentalPress Theme and/or have the other plugins activates, the map search is broken.

[Vera]

I deactivated/activated the plugins one by one, and this time the problem did not occur unter the Twenty Fourteen theme.
So what needs to be changed about our Theme MentalPress?

[George]

Hey Vera,

I’m sorry things aren’t working smoothly here. If the problem only happens when the MentalPress theme is active, then that does indeed indicate the theme itself as the primary culprit here.

I would recommend reporting this issue to the MentalPress support team and seeing if they can offer any insight on this problem…

Let us know what they say!

Thank you,
George

[Vera]

Hello George,

Is this really all the help you can offer? Did you even take a look at our site?
Ok, how are the terms for cancelling this purchase?

Regards, Vera Dell’mour

[George]

Hey Vera,

If your testing showed that simply activating a default theme resolved your problem, then your custom MentalPress theme is the culprit here. I’m sorry about the bad news that this is, but we do not offer support for software that is not our own and so cannot troubleshoot the theme much.

I did take a look at your site and see one JavaScript error, which is this one:


You have included the Google Maps API multiple times on this page. This may cause unexpected errors.


I’ve seen that error on other sites where it didn’t create bugs like the one you reported, but it could be the problem here. With this information, you can go to your theme support and tell them about the problem. They may have a simple recommendation for dequeueing their own loaded version of the Google Maps API.

If all of this information is still not helpful, and you would like a refund, then if you purchased your Events Calendar Pro license within the last 30 days we can absolutely give you a full refund.

To do that, just email [email protected] with a copy to your original order receipt – not a PayPal receipt, it’s an order receipt from this website itself with the Order Number at the top of the email and such.

Let me know what you think about all of this – I’m sorry if the way I originally addressed your problem didn’t seem like I cared or something; I genuinely hope the best for your site but just wanted to be clear that we cannot offer support for themes or other software that isn’t ours 🙁 I hope you can troubleshoot a bit based on what I reported here in this reply, but if not, I totally understand and can issue a refund promptly.

Thank you,
George

[Vera]

Dear George,

included the Google Maps API multiple times

This was the piece of information we needed. Just deleted the Google API inclusion from functions.php and now it works smoothly. Thank you!

(This quick solution only worked because we need no other maps outside of The Events Calendar.)

• This reply was modified 10 years, 7 months ago by Vera.

[George]

Awesome! Thanks for the update @Vera 🙂

I’m glad things are working for now and wish you the best of luck with your site.

Cheers,
George

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