[George]

Hey @redcircleagency,

I’m really sorry about these issues; one thing I’m curious about is what you find if you head to Settings > Perrmalinks in your site’s wp-admin. What are the permalink settings here? If you there are just “default”, try setting to something like /%postname%/.

Whether you chagne the permalinks settings here or not, click “Save Changes”.

Then try navigating to /events again – any improvements?

If not, then in your reply can you include your System Information? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Kevin,

There is unfortunately not a shortcode for embedding the full calendar at this time 🙁

I’m sorry to disappoint! Let us know if we can help with anything else.

Sincerely,
George

[George]

Hey Lisa,

Can you clarify what your exact issue is? Do you mean that, on your Month View page, the calendar is stuck a bit behind the header of your site?

If so, this is unfortunately a problem caused by your theme, so there will not be something we release in an update to address this problem.

One thing that might help that we can recommend is to try placing CSS like the following at the bottom of your theme’s style.css file:


div#tribe-events-pg-template {
margin-top: 3% !important;
}

#tribe-events-bar {
padding: 4% 0 1% 0 !important;
}


I wrote that code for you after testing it a bit on your site directly; here’s how it made things look for me:

I hope this helps!

— George

[George]

I’m sorry to hear about this @Lukas!

1. Can you clarify what timezone you have in your site’s wp-admin > Settings > General? Are your Facebook events in the same exact timezone?

2. Next, can you share your system information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Can you link to some specific events on Facebook that have this problem upon being imported?

4. Finally, for now: you mention that this only happens with “some events” – do you know what it is about these events that have the problem specifically? How are they different from the events that import accurately?

Thank you!
George

[George]

Sorry you’re having some trouble here! To get started, can you first clarify what you mean here:

Nothing changed on the Database or FTP files, just a regular transfer.

If you didn’t change the database or the files, how did you pull off this transfer? Just curious about what did change…

Next, I’d recommend contacting your web host about this (Hostgator). The issue may unfortunately be something with their configuration, email can be configured or limited by hosts in certain ways. Contact them directly and ask if there are any limitations with PHP’s mail() function or WordPress’ wp_mail() function on their servers…

Let us know what you find out from them!

Thank you,
George

[George]

Thanks for posting that information @Daniel James! I tried an import myself and was met with this response:

https://cldup.com/-kbp25aIgq-2000×2000.png

Do you have any filters in place? Any keywords, for example? Any specified location? If so, does removing these filters make any difference?

Now, what’s also interesting is that if I just go to that ical URL directly, which downloads the .ics file, and then I try importing this file instead of doing it via URL, the import works fine. Here’s a screenshot of the results for example → https://cloudup.com/cfjygBkp2kN

Weird!

— George

[George]

Hey @Earl, did you do the Datepicker format test I recommended? If so, what did you find?

— George

[George]

Hey @atldreamcenter,

I’m sorry that issues are persisting!

You describe your issues as follows:

“It is no longer linked to our calendar. So the calendar is displayed, but volunteers are not able to sign-up/register for the events.”

By “sign-up/register for events”, do you mean that the ticket forms from Eventbrite are not showing on events linked to Eventbrite?

Also, when you say that eventbrite is “no longer linked”, do you mean that if you go into your site’s wp-admin and to Events > Settings > Eventbrite, the API keys are not there any more? If so, you will need to add the API keys back for proper functionality.

Thank you so much for your patience with this!

— George

[George]

Great! Thanks for the update @John 🙂

Best of luck with your site,
George

[George]

Hey @Hans-Gerd,

This is, indeed, unfortunately not possible as far as I can think:

If choosing a different date, the events of today’s date will be shown after clicking on the link.
$day had to assign the date on the calendar.
But I fear that unfortunately is not possible, right?

I’m sorry to disappoint! 🙁

— George

[George]

No worries at all @suzannegoodwin! I’m sorry that this has taken some back-and-forth, and really appreciate your patience.

Unfortunately, I can’t think of a solid, reliable fix for this other than using custom JavaScript to just remove that breadcrumb character after its generated. Users on your site should still not ever notice this breadcrumb character; but it’s not a true removal of the character on a PHP level. I’m sorry about that, but am just not sure why Genesis is adding this breadcrumb like it is.

I wrote some custom code for you to help remove this character. Try pasting the following code in your theme’s functions.php file:


if ( function_exists( 'tribe_get_events' ) ) {
/**
* Remove the › symbol generated by Genesis from Events Calendar titles.
*
* @link http://theeventscalendar.com/?p=1012197
*/
function tribe_support_1012197() {

?><script>
(function(){
var h2 = document.querySelector( '.tribe-events-page-title' );
h2.innerHTML = h2.innerHTML.replace( '›', '' );
document.title = document.title.replace( '›', '' );
})()
</script><?php
}

add_action( 'wp_footer', 'tribe_support_1012197' );
}


I tested this with great success; I hope it works for you!

Cheers,
George

[George]

I’m sorry to hear about all of this, Johannes! It unfortunately sounds like a Catch-22 of a situation 🙁

Only one template can be chosen at this time, so if one template works w/r/t to the sidebar issue but fails on the main view, the only solution to that would be to “Change templates”. But if changing templates just leads to the inverse of the problem, and so the main view now works but the sidebar issues are back, then there’s not much that can be done here. I’m sorry!

If you only need the sidebars to appear on the single-event views, then one thing that might help is to first head that Events Template option and set it up with the template that works with the main event views; i.e. your sidebar issues will come back, but at least the main calendar views will work.

Then, head into your theme and look for a template called single.php. Copy and paste it into a Gist at http://gist.github.com, and share a link to that gist here.

I will then try to recommend some code changes to help here. To be clear, we do not offer support for custom code like this technically, and I can’t guarantee I’ll be able to fix this. What I’m hoping, though, is that your theme’s template is fairly simple; single.php templates generally are.

If it’s simple and I can see how the sidebar is generated, I will recommend some code to bring that structure into the events templates.

I’ll do my best here; I just feel awful about your situation with your theme, and want to help! If even my suggestions don’t help, then unfortunately the next best steps would be to contact the theme developer and/or a customizer to help tweak the code.

Thanks for your patience Johannes!

[George]

That’s weird behavior @Lee, and it could be a bug. Thanks for reporting this! Can you share your system information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will help us test here to confirm if this is, indeed, a bug or not.

Thanks for testing this and for reporting your findings @Lee! I hope setting arbitrary, very-high stocks for now is something that will at least make things usable on your site until we can get a bugfix out. Do you think this will work for the time being until we get it fixed?

— George

[George]

is it possible to add permissions to that role so the “Contributor” can also view all event submissions?

This is indeed possible, but it requires custom coding and is not something possible out-of-the-box with The Events Calendar 🙁

If yes, can you provide the steps or access to any supporting documentation?

Since it’s custom code, there are unfortunately not many specific examples we can share for this – however, the add_cap() function I shared above is how you’d do this. So I’d recommend reading the articles I linked to up there; there are some good examples! For a quick example, taken right from that article, you’d use the following code in e.g. your theme’s functions.php file to allow “Contributor”-level users to edit other user’s posts, which is by default a cap only reserved for editors and Administrators:


function add_theme_caps() {
// gets the author role
$role = get_role( 'contributor' );

// This only works, because it accesses the class instance.
// would allow the contributor to edit others' posts for current theme only
$role->add_cap( 'edit_others_posts' );
}
add_action( 'admin_init', 'add_theme_caps');


Now, you already marked this thread “Resolved”, so with that in mind and with the custom code examples shared here, I will go ahead and close this thread. If other questions, comments, or concerns ever arise, however, open a new thread any time!

Cheers,
George

[George]

Nico was right here, I unfortunately caught a pretty bad cold and wasn’t able to reply in a timely fashion. I’m sorry about that! But I’m glad that my response was somewhat helpful to begin with.

Thanks for covering for me a bit, too, Nico! 🙂

Cheers,
George

[Author]

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