Email not sending when event is submitted

[readykidsa]

We tested this feature on staging and the emails were working fine. We switched the website on both staging and live from Rackspace to Hostgator and the emails have stopped working. Nothing changed on the Database or FTP files, just a regular transfer. I tried updating the plugins and changing the email address it was set to send to.

[George]

Sorry you’re having some trouble here! To get started, can you first clarify what you mean here:

Nothing changed on the Database or FTP files, just a regular transfer.

If you didn’t change the database or the files, how did you pull off this transfer? Just curious about what did change…

Next, I’d recommend contacting your web host about this (Hostgator). The issue may unfortunately be something with their configuration, email can be configured or limited by hosts in certain ways. Contact them directly and ask if there are any limitations with PHP’s mail() function or WordPress’ wp_mail() function on their servers…

Let us know what you find out from them!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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