[George]

Hey Tina,

Thanks for reaching out and for your kind words and interest in our plugins! Our plugins do generally support importing from Google Calendar, but I’m afraid there is no specific “bookings” support. With this in mind, it is unfortunately not possible to import whether the date is “booked, available, or pending” as you described in your question. 🙁

The event dates, name, location, times, etc.—all of these details are indeed “importable” with The Events Calendar and The Events Calendar iCal Importer add-on—but the “booking status” feature is not one our plugins currently provide.

Sorry to disappoint! Let me know if there is anything else I can try to help with.

Sincerely,
George

[George]

Hey @Kary,

I’m sorry to disappoint about the lack of these things you’re looking for. When it comes to filtering events by venue, this is indeed unfortunately not possible with our shortcodes at this time. 🙁 It’s only possible by writing custom code. We cannot help with custom code in terms of support, but we do have some comprehensive documentation about using the tribe_get_events() function, for example, which should be handy if you’re interested and willing to tinker with code → https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

To your first comments, about the advanced shortcode filters, there is not a specific ETA for more shortcode attributes at this time. I’m sorry if this is disappointing, but wanted to be honest about the situation.

The only shortcode filtering options that exist are the ones detailed here → https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Sorry to disappoint, @Kary! Let me know if there is anything else I can try to help with here.

Sincerely,
George

[George]

Hey @Maxime,

Thanks for reaching out. I understand your issue is urgent, and though our response times are “one reply every 24 hours during the workweek,” it is Saturday here so I am trying to assist on a more urgent timeline—thank you for your patience with this.

In regards to your issue, I unfortunately have to bear some bad news because of what you reveal here:

I don’t have any problem with the Event Calendar plugin with the default template Twenty Fifteen

☝️ This fact reveals that your other custom theme is the source of the problem; we do not make this theme, so unfortunately do not know its code. I would recommend contacting the theme creators for assistance on why their theme breaks some plugin features—I hope they can assist and that you arrive at a speedy conclusion to these issues.

One thing I can try to do is test the theme on my own local site and see if I can recreate your issue, which might help me come up with a temporary solution while you continue to work with the makers of the theme. To do this, can you upload a .zip of the theme to this thread, or to a file-sharing site like http://ge.tt then share the download link to that file there?

⚠️ This is outside the scope of our support, and I cannot guarantee a positive or useful outcome here. But I will at least try and will take a look.

Thank you,
George

[George]

Thanks for sharing this, John!

Our plugins work generally with W3 Total Cache, but as you found, there can be conflicts—these are usually related to specific features of W3 Total Cache, most commonly script and stylesheet minification.

We don’t make W3 Total Cache, of course, so I unfortunately don’t know the detailed methods for disabling script minification for specific plugins, but you should be able to use the W3 Total Cache settings to make it “ignore” minification for any JavaScript and CSS files from The Events Calendar, Events Calendar Pro, etc.

See if you can do this, reaching out to the W3TC support folks if need be or searching their documentation. Many of our customers use W3TC on their site and you should hopefully be able to as well.

Let me know if this helps!
George

[George]

Sorry for the trouble, @Mathijs—we’ll issue your refund immediately upon receiving all of the required information.

Check your email for confirmation of the refund—I will close this thread in the meantime, and wish you the best of luck with your site!

Sincerely,
George

[George]

Hey Geoff,

I can create a development ticket to try and encourage this to be a feature of our plugins. I agree that it should be.

At this time, the only solution/workaround is something along the lines of what I recommended above.

Thank you,
George

[George]

Hey Tobias,

Thank you for your follow-up! I’m sorry to ask more questions, but is there any chance you could share a screenshot of what you are referring to specifically?

Are you asking if you can prevent event-creators/ticket-sellers from accessing your site’s /wp-admin?

Thank you for your patience!
George

[George]

Sounds good Casey—thanks for your patience here, let us know what you find! I will keep this thread updated in the meantime if we, too, have any other updates to post.

Thank you,
George

[George]

Thank you for elaborating here!

There is unfortunately no such notification option at this time—you would have to custom-code a solution to do this.

While we cannot help with customizations, this is fortunately a fairly straightforward customization to make and I would love to help get you started.

You’ll need to take the reins from here, but to get started, try pasting code like this into your theme’s style.css file:


add_action( 'event_tickets_rsvp_tickets_generated', 'tribe_notify_admin_about_rsvp' );

function tribe_notify_admin_about_rsvp( $order_id ) {

wp_mail( '[email protected]', 'New RSVP!', 'A new RSVP has been made.', array( 'Content-type: text/html' ) );
}


To get more creative and specialized, you can modify this call of wp_mail() to suit your needs. Learn more about that function here → https://developer.wordpress.org/reference/functions/wp_mail/

Best of luck with your customizing!
George

[George]

I’m sorry I didn’t make this clear, @BOUCHAIR! By “System Information”, I actually meant the steps here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Sorry I forgot to post that!

Sincerely,
George

[George]

Thank you for testing this!

I took a look but was unable to identify a specific JavaScript or CSS issue, unfortunately—would you be able to also temporarily deactivate all other plugins on your site, except for just The Events Calendar and Events Calendar Pro?

How do things behave in this state?

I’m sorry to request this! I just cannot reproduce the issue and so this additional testing is essential to see if there’s a plugin conflict at play here.

Thank you for your patience!
George

[George]

Thanks for this information!

If you only have 20 events, then unfortunately this suggests other problems on your site. I cannot recreate any performance problems with that number of events.

I would recommend trying to deactivate ALL plugins on your site except for only The Events Calendar and Events Calendar Pro.

In this state, how do things behave?

If you do not want to do this testing, and would like a refund, then I totally understand—there is unfortunately little we can do about performance issues like this, because if things are running slowly with only 20 events then there are server issues or other code-related issues on your site. 🙁 You can get a refund by following the steps here.

Sorry for the trouble!
George

[George]

Hey Tobias,

Thank you for the follow-up. Can you clarify what you mean by this question?

Is it also possible to disable urls for those selling Events on the platform in my admin?

What URLs do you mean? Apologies for my misunderstanding here—I just want to make sure I best answer your question!

Cheers,
George

[George]

Thanks for sharing this information!

Your testing reveals that the problem is indeed the Spiritual theme.

You mention that our plugins were included in the theme—we do not endorse or any specific theme or have partnerships with any, and it is generally a bad thing for plugins to be included into themes, so this inclusion of the plugins was purely a choice by the theme author.

With that in mind, I would recommend deleting any theme-included version of any plugin. Then replace it with the official, real version of the plugin.

You can get The Events Calendar here, and Events Calendar Pro or any other premium add-on here.

If issues persist even after installing the official version of the plugins, then unfortunately your best course of action is to contact the Spiritual theme makers for support on why their theme is breaking the plugin features.

Sincerely,
George

[George]

Thanks for revealing this!

I’m sorry that issues persist, but am glad to hear that you’ve identified the culprit.

To learn more about why that plugin is breaking things and to hopefully get a fix, reach out to the makers of WooCommerce Bulk Discount in the meantime.

I can create a bug ticket on our end as well, but since the problem here is arising from another plugin it is not a bug that we would likely be able to investigate or fix for several weeks at the earliest, as we have other bug fixes we are working on at present. I’m sorry to bear this news but just wanted to be honest so you could set your expectations accurately.

Reach out to the “Bulk Discount” folks, and hopefully a solution can arise from there!

Also, one last thing worth asking: if the “Bulk Discount” features can be enabled on a post-by-post or item-by-item basis, do you have issues if you disable/deactivate Bulk Discount features on events and for tickets?

Thank you,
George

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