Events details not appearing in the month view. Only a dot appears.

[John]

I’ve created a number of single and recurring events. I’ve encountered some issues:

1) The month view does not display any of the event details or show the ajax preview. The date box only shows a dot for the events and the user has to click on the date (number) in order to go to the event page.

2) In the week view, the events do not show up however the “export week’s events” bar element does appear.

[John]

PS. These issues did not exist when i was using the free version of the event calendar.

[George]

Sorry to hear this, John!

If you activate a default theme like Twenty Twelve or Twenty Sixteen, etc., do these same issues persist?

Thank you!
George

[John]

Hello George. I activated the Twenty Sixteen theme. The problem persists. Please visit the URL: http://nstmyoshinji.org/events/2016-06/

Screenshot is also attached.

Please let me know when you have viewed this so I can re-activate the Churchsuite theme.

Regards,
John

[George]

Thank you for testing this!

I took a look but was unable to identify a specific JavaScript or CSS issue, unfortunately—would you be able to also temporarily deactivate all other plugins on your site, except for just The Events Calendar and Events Calendar Pro?

How do things behave in this state?

I’m sorry to request this! I just cannot reproduce the issue and so this additional testing is essential to see if there’s a plugin conflict at play here.

Thank you for your patience!
George

[John]

Hello George,

You’re welcome. I went through my plugins deactivating them one-by-one. I found the conflict. It is with W3 Total Cache. When i disabled this the events worked as expected.

Will you and your team be able to help me resolve this conflict as I need to use a caching plugin to improve the performance of the site?

Regards,
John

[George]

Thanks for sharing this, John!

Our plugins work generally with W3 Total Cache, but as you found, there can be conflicts—these are usually related to specific features of W3 Total Cache, most commonly script and stylesheet minification.

We don’t make W3 Total Cache, of course, so I unfortunately don’t know the detailed methods for disabling script minification for specific plugins, but you should be able to use the W3 Total Cache settings to make it “ignore” minification for any JavaScript and CSS files from The Events Calendar, Events Calendar Pro, etc.

See if you can do this, reaching out to the W3TC support folks if need be or searching their documentation. Many of our customers use W3TC on their site and you should hopefully be able to as well.

Let me know if this helps!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts