[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are actually 2 ways to go about this:

1. Do a simple template (view customization). You might want to read our Themer’s guide to get a sense of how that works.
2. You could tweak and apply the following snippets in the functions.php file of your theme (without the PHP tag at the top):
   https://theeventscalendar.com/knowledgebase/renaming-views/
   https://theeventscalendar.com/knowledgebase/changing-the-browser-title-for-calendar-views/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

It looks like the image did not make it through somehow.
Could you try reposting it via a dropbox or Google Drive link ?

With that in mind, what you are describing is usually an issue that arises when you have a plugin that adds extra columns in the backend (e.g.: Yoast SEO).

The solution is to use Screen options (top right of the Event Admin screen) and remove a few columns.

Best regards,

Geoff B.

[Geoff B.]

Good evening Cole and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Is there a way, through the wp-admin backend, to update an attendees Attendee Information for them once the ticket has been ordered?

Absolutely, just give the following extension a spin: https://theeventscalendar.com/support/forums/topic/how-can-admin-updatechange-ticket-information-for-anonymous-customer/#post-1357096

Separately, is there a way for attendees that are logged in to perhaps save these details to their wp profile, so that if they are logged in they could auto-populate these details into the ticket fields?

We do have a solution like that, but only for RSVP tickets for now: https://gist.github.com/niconerd/b31d7d436a35e15a1f0c151f9a0bc7bb#file-rsvp-php

Adapting this to WooCommerce tickets will require a bit of customization on your end.

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

As an alternative, since I can totally see how this could be a cool feature to have, I recommend you suggest it in our <u>User Voice forum</u>. That way other customers can vote for it!

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tom,

So going back to the initial question, the real answer is no. Unless there is a hook of some sorts that allows us to create the tickets on the fly but that doesn’t seem the case or you would have said something by now.

The answer is still most probably yes. But not without some customization.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

Short of hiring a customizer, if you could spare the time, you could look at how the different views are coded for tickets and “borrow” loosely.

It would be ideal if there was a way to default this process as it seems more people might enjoy one or the other option without leaving it up to the community submitters.

I could not agree with you more. I can totally see how this could be a cool feature to have.
I recommend you suggest it in our <u>User Voice forum</u>. That way other customers can vote for it!

We do have another feature in the works that might also serve as a solution: ticket templates.
The idea would be to offer the ability to create ticket templates that you could simply “draw from” (instead of entering the same thing over and over again).

Unfortunately, I cannot commit to a release date at this point. But stay tuned!

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Have a good weekend,

Geoff B.

[Geoff B.]

Hey Nancy,

Fantastic!

Yeah sometimes good old CSS is the way to go. It’s quick and simple.
Kudos on getting the results you were after.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening John,

Thank you for continuing the investigation with me.

I am mostly glad the payments got to Paypal.
We can now focus on the WooCommerce status.

Keep me posted on your findings. In the meantime, if you have not already, please read the following carefully: https://docs.woocommerce.com/document/paypal-standard/

Especially the part about the return URL (Paypal IPN)  or Auto-return.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Amber,

I am super stoked that you were able to change a few things to your liking.

The reason why the line-height rule is not kicking in is because the “a” CSS element is part of a “H2” CSS element (parent-child).
The H2 has a font-size of 36px on your theme which renders the “a” element line-height rule useless unfortunately.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

body .tribe-mini-calendar-event h2 {
font-size: 16px;
line-height: 20px;
}

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening B.,

Let’s see what is going on then.
Just to make sure, can you confirm you did swap your theme’s functions.php file with mine ?

And just to be extra sure, did you unzip that file first ?

With that in mind, could you please tell me which product you just added so that I can take a look at it and see what is going on ?

Hang in there!

Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

This part of the cost display is actually handled through WooCommerce (which is why it is not displaying “free”).

The good news is that there several snippets out there to help with that:

Here is one to get you started: https://gist.github.com/rynaldos/c42a41c415f2fd4f77415398204b84a0

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Nathan and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1. Head out to Events -> Settings -> Tickets
2. Make sure all the appropriate checkboxes are ticked for Post types that can have tickets 
3. Create a new page and look for a Ticket meta box.

You should then be able to add the RSVP form to your pages.

Have a good weekend,

Geoff B.

[Geoff B.]

Good evening Adam and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

is it possible to send the ticket automatically when the user buy the ticket in woocomerce?

Just to clarify, do you mean if the ticket is sent when the ticket is bought as a normal WooCommerce product (from the shop) ?

If so, the answer is probably yes. But it is very likely to require some form of customization.

At the very least you will probably need to add the same hooks as our code adds when purchasing tickets from an event, a page or a post. Of course, all of that wrapped into a conditional for ticket products.

For many reasons, by default, we disable tickets from being used as a normal WooCommerce product. We did this because that usage has created issues in the past.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, you could draw inspiration from the following snippet which stops them from being sent altogether: https://gist.github.com/jesseeproductions/9ff8863230e5a05b9303#file-tribe-tickets-plus-prevent-emails-php

If on the other hand you are simply inquiring about tickets being sent as part of the normal process of our plugins with WooCommerce, the answer is yes you can.

Simply:

1. Adjust the settings under Events -> Settings -> Tickets (at the very bottom of the page) to your liking.
2. If ticket emails are not firing, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

   Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

I just went ahead and swapped your licenses as requested.
Please deactivate and remove the Events Calendar Pro plugin at your convenience.

Have a good weekend,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Kyle,

I am super stoked that this did the trick for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Mike and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is there a way to display the calendar in a better format with previous month, next month, etc or do I have to purchase the Pro version to get a nice layout ?

How the calendar looks really depends on 3 things:

1. Your settings under Events -> Settings -> Display. Please experiment with these.
2. The WordPress theme you are using
3. Any customization you make to the different calendar views. You might want to read our Themer’s guide to get a sense of how that works.

The Pro version will provide you with many awesome features like advanced widgets and shortcodes to display your calendar in many ways, shapes or forms.

These might help you get the layout you are looking for.

You also get 2 new views: the photo view and the map view.
You can read a bit about them and see them here: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

Let me know if that helps.

Have a great day!

Geoff B.

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