Send Ticket automatically after Order

[Adam Lenkiewicz]

Hi,

is it possible to send the ticket automatically when the user buy the ticket in woocomerce?

Kind Regards

Adam

[Geoff B.]

Good evening Adam and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

is it possible to send the ticket automatically when the user buy the ticket in woocomerce?

Just to clarify, do you mean if the ticket is sent when the ticket is bought as a normal WooCommerce product (from the shop) ?

If so, the answer is probably yes. But it is very likely to require some form of customization.

At the very least you will probably need to add the same hooks as our code adds when purchasing tickets from an event, a page or a post. Of course, all of that wrapped into a conditional for ticket products.

For many reasons, by default, we disable tickets from being used as a normal WooCommerce product. We did this because that usage has created issues in the past.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, you could draw inspiration from the following snippet which stops them from being sent altogether: https://gist.github.com/jesseeproductions/9ff8863230e5a05b9303#file-tribe-tickets-plus-prevent-emails-php

If on the other hand you are simply inquiring about tickets being sent as part of the normal process of our plugins with WooCommerce, the answer is yes you can.

Simply:

1. Adjust the settings under Events -> Settings -> Tickets (at the very bottom of the page) to your liking.
2. If ticket emails are not firing, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

   Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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