[Geoff B.]

Good evening B.,

Thank you for your understanding.

Here are the instructions to use the file I gave you:

1. Download the file
2. Unzip the file. This should give you a file called functions.php
3. Upload this modified functions.php file to your WordPress theme’s folder. This will overwrite the existing functions.php file.

This can be done using an FTP client or your CPanel file manager.

I recommend backing up the existing functions.php file before overwriting it, just in case.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Lance,

That is a great question.

With any upgrade, but especially major ones, it is important to be extra cautious.
For that purpose we recommend seeking the assistance of your web hosting company if you can.

But in a nutshell, there are 2 things that are important when it comes down to upgrades:

1. Making a backup of everything (files and database) – even better a snapshot of the server
2. Making sure you are able to rollback / undo if necessary

Provided you are using fairly recent versions of everything, such upgrades are typically smooth sailing.

If they are not, it probably means that there is some type of conflict at play.
This is usually because of:

1. A conflict with a plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening,

Can you please guide me through where I can insert these codes in the plugin files?

You Can apply the snippet in the functions.php file of your WordPress theme or event better in your WordPress Child theme (without the PHP tag at the top).

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Oh, and one last thing.

If you prefer, I believe you could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/7b48b2e6a0562709cf9d069f38cfdcee

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Alyson,

I am glad that works for you.


We are actively working on a solution for the shortcode behavior.

Alas, I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

Is there anything else I can help you with for now ?

Best regards,
Geoff B.

[Geoff B.]

Good evening B.,

I am terribly sorry for the misunderstanding.
Let me clarify.

Unfortunately, I cannot change these files directly on your server.
That is due to our company liability and support policies.

But, I can provide you the modified file (which I did).

If you are not confortable changing the file on your server using FTP or File Manager, perhaps you could reach out to your web hosting provider?

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

[Geoff B.]

Good evening Mark,

Thank you for writing back.

Unfortunately, it looks like your message was sent before you could complete it.

Would you mind trying that out again ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Amber,

I am sorry that did not work.
You actually need to keep the previous CSS in place.

What might be happening is that the rule is not at a higher priority.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox instead of the last one I shared:

.tribe-mini-calendar-event .list-info h2 {
font-size: 16px !important;
line-height: 20px !important;
}

That should do the trick!

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Keith and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-mini-calendar-event .list-date {display: none!important;}

In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:

• https://theeventscalendar.com/knowledgebase/wordpress-customizer/
• https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
• https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
• https://theeventscalendar.com/knowledgebase/styling-events-widgets/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Adam and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are struggling to get the calendar to display with your theme.
I would love to help you with this topic.

The first thing I would recommend is trying different settings for Events Template under Events -> Settings -> Display.

If that does not work.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Ellen and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

There are 2 ways to achieve this:

1. By customizing the list view to remove the link. You might want to read our Themer’s guide to get a sense of how that works.
2. By using the following extension: https://theeventscalendar.com/extensions/make-event-titles-link-to-the-event-website-url/ . Just add “#” in the event URL field of each event.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Sara and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

When we scroll to the bottom of our events page and click “Next Events >”, the events reload but the screen stays at the bottom of the page, and the user has to scroll back up to see them.

No, this is not normal behavior.
Normally, the first action after clicking on the link is that the screen scrolls back up.

Ideally, I would need to see your site, but it looks like it is behind a password protected firewall.
For that purpose, I would require temporary firewall credentials in a private reply.

In the meantime, I would recommend trying different settings for Events Template under Events -> Settings -> Display.

If that does not work, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one. Which seems to be your case.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us.

Major kudos for that snippet and thank you for sharing!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

Posts