Stays at bottom of page when clicking "Next Events"

[Sara Dunn]

Is this normal behavior?

When we scroll to the bottom of our events page and click “Next Events >”, the events reload but the screen stays at the bottom of the page, and the user has to scroll back up to see them.

Any thoughts on a solution for this?

[Geoff B.]

Good evening Sara and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

When we scroll to the bottom of our events page and click “Next Events >”, the events reload but the screen stays at the bottom of the page, and the user has to scroll back up to see them.

No, this is not normal behavior.
Normally, the first action after clicking on the link is that the screen scrolls back up.

Ideally, I would need to see your site, but it looks like it is behind a password protected firewall.
For that purpose, I would require temporary firewall credentials in a private reply.

In the meantime, I would recommend trying different settings for Events Template under Events -> Settings -> Display.

If that does not work, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one. Which seems to be your case.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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