[Geoff B.]

Good afternoon Krystal,

As I was presenting the issue you described to the Dev team, I noticed that your website seems to be displaying the correct dates now.

Does that mean that you were successful in resolving the issue on your own ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Aris and welcome back!

Thank you for reaching out to us.

We will gladly assist you in troubleshooting what is causing the issue you are describing.

Unfortunately, at this point I am unable to recreate the issue in question. Every hyperlink I click on seems to be working properly ?

Could you please give me a specific example:

1. What hyperlink
2. What event
3. What happens when you click on the hyperlink
4. What would you expect to happen when you click on that hyperlink

I am looking forward to hearing back from you.

Have a wonderful day,

Geoff B.

[Geoff B.]

Good evening Nethaji and welcome back!

I am sorry to hear that the current setup you are using is not providing your customers with a pleasant user experience.
I was able to reproduce the situation you are describing and I understand how this can be very frustrating.

Based on what I am seeing, I am assuming that you are selling multiple tickets for a single events using WooCommerce.

The good news is that there is already a feature request on that very topic with a workaround.
You can even vote for the feature if you want.

Please try the proposed solution and let me know how that works for you.

Have a wonderful day!

Geoff B.

[Geoff B.]

Good evening Helen and welcome to the Tribe!

Congratulations on fixing the display issue. Great job!

I will be glad to help you understand where “News & Events” are coming from. I assume you will want to remove that page title as well.

 

The fastest way to get rid of the unwanted title is to use CSS. For more information on that topic, please read our Themer’s guide if you haven’t already.

The rule to add will probably look something like this:

https://gist.github.com/GeoffEW/b55f21769dca053cf417

The other option is to look for any Theme customization (see Themer’s guide) or hardcode “News & Events” h1 tag.

Let me know if that helps you accomplish what you are looking for.

Have a wonderful day!

Geoff B.

 

[Geoff B.]

Good evening Ben and welcome back!

Thank you for your idea and questions.

Is it possible to group my events together, for example:

I have a Lesson A and Lesson B that have a category assigned “summer lesson”

Great news, yes it is absolutely possible to assign categories to events and then group them together.

In order to do that, you will need to purchase an Events Calendar Pro license.

This will enable you to display events by category in widgets AND to use our awesome PRO shortcodes.

Also is there any functionality for showing similar events?

Yes, related events is also an Events Calendar Pro feature.

Let me know if that helps and if you have any follow-up question.

Have an awesome day!

Geoff B.

Also is there any functionality for showing similar events?

[Geoff B.]

Good evening Erica and welcome to the Tribe!

I am sorry to hear that navigating between months is not working properly right now.

The great news is that we’ll be happy to assist you in fixing this issue.

To set expectations, this might require a bit of back and forth to get to the bottom of things, so thank you for your patience.

To get started, I have 2 questions:

1. Based on the information you have provided on the form, you mention that you have reverted to a default WordPress theme (such as twenty-fifteen). Can you tell me if the problem was still there when you did that ?
2. Still based on the information provided, you have confirmed that you have deactivated all other plugins (except for the Events Calendar and Events Calendar Pro). When you did that, was the problem still there ?

If those questions are unclear to you, please read and follow our testing for conflicts guide and let us know what your findings are.

Have a great day and we are looking forward to hear from you.

Geoff B.

 

[Geoff B.]

Good evening and welcome back!

Thank you for your question.

I believe you will find exactly what you are looking for by reading the following article from our knowledge base.

Please let me know if that works for you.

Have a wonderful day!

Geoff B.

[Geoff B.]

Good evening Chris and welcome back!

You are absolutely right, this will indeed require some code customization since we do not have a past events widget at this point.

That being said we are always open to our users suggesting and voting on feature ideas.

Please read my colleague Brian’s post on this very topic to get you started in the right direction.

Hope this helps.

Let me know if you have any follow-up questions

Cheers,

Geoff B.

 

[Geoff B.]

Good evening Jean and welcome to the Tribe,

I will be glad to assist you in mastering recurring events.
As a side note, if that’s more convenient for you, please know that I can also provide support in French.

I am not sure if you are looking for separate events for each day or longer events that last a few days. It would be great if you could clarify that for me.

For now, I am going to assume you are looking for longer events that last a few days.

In that case, the correct procedure would be to:

1. Create an event that lasts from Monday to Saturday
2. Create a recurrence rule to repeat that event every week (with your choice of end date)
3. Create exclusions for the first week’s Monday and Friday (one for each day)

Let me know how to works for you.

Have an awesome day!

Geoff B.

[Geoff B.]

Good evening Karly,

 

Congrats on successfully changing your organizer’s URLs to buttons.

It does seem indeed that the correct function to use is tribe_get_venue_website_link. Normally, it should work if you used a similar approach.Perhaps there is something missing from your custom function ?

If you don’t mind, the fastest way to get to the bottom of this would be if you could share the code for the function you did with tribe_get_venue_website_link.

On that topic, if you haven’t already, I highly recommend reading my colleague George’s great post on a similar question.

Is there a filter/function that should be used to change the Venue Website URL to a label/button? Likewise, is anything available that can be used to change these to labels/buttons:

1) A PRO Additional Field (that is set as a URL field type)

Yes, again I recommend reading more of George’s great work on that very topic.

2) Organizer Email

Yes, the function you are looking for can be found here.

Let me know if you have any follow-up questions.

Have a great day,

Geoff B.

 

[Geoff B.]

Good evening Ivan and welcome back!

I would love to help you out with this issue.

However, I am not clear on what you mean by the icon freezes ?
Do you mean that the date is not being displayed properly (if so, what does it display) ?
That the image for the date is not being displayed?

Ideally, if you could share a screen capture, that would really help us help you.

Have a wonderful night,

Geoff B.

[Geoff B.]

Good evening Krystal,

Thank you for reaching out to us and doing a great job at troubleshooting.

We are sorry to hear about these issues and we will gladly assist you in getting them resolved.

From the error log you provided, it does seem that certain queries are indeed not resolving properly which is very odd.

I will run this by our Dev team first thing tomorrow and get back to you right after.

In the meantime, could you please confirm that the problematic upgrade seems to be The events calendar core 4.0.3 to 4.04 ?

Thank you for your understanding and patience.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Olivia,

We are glad our response was useful to you and I am sorry for all the extra thinking this generated 🙂

Is there anything else I can help you with at the moment ?

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening @Hans,

Thank you for your interest in this forum thread.

Could you please open a separate forum question on the seemingly missing Dutch string ?

In order to provide each of our valued customer with the best service possible, we prefer to keep each topic in it’s own forum question. That also ensures that your question gets addressed in the timeliest fashion.

Thank you for your understanding and we are looking forward to helping you out with that string.

@Birgit,

Please let me know if you any other questions on this forum topic.

Best regards,

Geoff B.

[Geoff B.]

Awesome, glad I could help out!

Please feel free to contact us again if you need anything.

Have a wonderful night.

Geoff B.

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