Next month or previous month not loading

[Erica]

Loading wheel spins continuously when trying to load next month or previous month on calendar.

please help.

Thanks

[Geoff B.]

Good evening Erica and welcome to the Tribe!

I am sorry to hear that navigating between months is not working properly right now.

The great news is that we’ll be happy to assist you in fixing this issue.

To set expectations, this might require a bit of back and forth to get to the bottom of things, so thank you for your patience.

To get started, I have 2 questions:

1. Based on the information you have provided on the form, you mention that you have reverted to a default WordPress theme (such as twenty-fifteen). Can you tell me if the problem was still there when you did that ?
2. Still based on the information provided, you have confirmed that you have deactivated all other plugins (except for the Events Calendar and Events Calendar Pro). When you did that, was the problem still there ?

If those questions are unclear to you, please read and follow our testing for conflicts guide and let us know what your findings are.

Have a great day and we are looking forward to hear from you.

Geoff B.

 

[Erica]

Hi Geoff,
found that when I deactivate plugin “contact form 7” the problem goes away.

[Geoff B.]

Good evening Erica,

Good job at finding the cause of the issue!

Unfortunately, although we always try our best, we cannot guarantee compatibility with third party plugins.

The good news is that there are several great alternatives to Contact Form 7 out there (gravity forms, ninja forms, etc..).

Is there anything else I can assist you with today ?

Have a wonderful day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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