[Geoff B.]

Good evening Fanny,

By the way, if you prefer, we can absolutely continue this conversation in French.

To answer your question, there is no known bug for photo view under Safari.
This is why my I believe the first thing to do is to get a sense of your your system information in a private reply ? (following the instructions found in the link)

Once that’s done, I would also recommend to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Laura,

I am really glad you solved the first issue. Good job on that!

I would also love to help you out for the second request.

But to do a good job at it, it would be much faster with additional details (ideally an URL with the specific organizers you are trying to hide) 🙂

Have a great day!

Geoff B.

[Geoff B.]

Hey Kenneth,

Wow! Awesome job on accomplishing this! Very impressive stuff indeed.

You are always welcome to come back to the forum if you other questions.

For now, I will close this thread.

Have a great day!

Geoff B.

[Geoff B.]

Hey Lionel,

Thank you for sharing your system information.

As an unrelated comment, just a word of caution on the The Events Calendar: Frontend Submission plugin, as we do not support it.

How about searching for the following string instead: Afficher les %s ?

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hey Dave,

Alright, once again I am there if you have any additional questions on this topic.

I’ll keep my fingers crossed for you.

Have a great day!

Geoff B.

[Geoff B.]

Hello again Eran,

I totally hear you and you are right, you have been incredibly unlucky with recurring events lately.
I do want to apologize for all the inconvenience this has caused so far.

Without attempting to downplay anything, the only relatively good news is that soft 404s are typically not a problem per se, but rather an over-reporting of diagnostic from Google tools.

But still, we need to get to the bottom of this to identify the cause.

With that in mind, thank you for sharing your SEO settings.
They look good so far.

Nofollow is the right setting, especially when it comes to future events.

I also wanted to thank you for the invitation to take look at these settings directly. Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

I think this is a major bug.
We don’t even have any events planned, scheduled, drafted, posted or ticketed for 2017 so methinks TECPro is creating these somehow. (Note the “fix” for the no time on the first of recurring events was more of a hack. – so something is up with recurring events)

You might be right and we need to treat this with our full attention (also taking into account that we are running on limited capacity this week – I am sorry about the timing of this).

Would you mind sharing with me the recurrence settings for the http://laugh-masters.com.au/events/category/level-2-sketch/ event (understanding it should not extend to 2017). I would like to try to replicate this.

As for the fix, you are right, it is only a temporary solution. We will absolutely integrate a better solution in one of our upcoming maintenance releases.

As for the 404 errors – none of those events exist – at least not when we’re looking at Events on the WP Admin back end.

I know this might be cumbersome for you, but what would be great is if you could take a look at the DB directly to see if the said future events are in there somehow (even though they are not showing up in the admin interface). Would that be possible ?

Best regards,

Geoff B.

[Geoff B.]

Good morning Kenneth and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

My first recommendation, if you haven’t already, would be to read our Themer’s guide.

The reason I am mentioning this is because if I understand correctly, you want your Community users to be able to add their own custom fields. If that’s not accurate, please let me know.

If I did understand correctly however, than this is a customization on our existing functionalities. As much as we encourage our users to customize the plugin to their needs, we do not offer full support for customizations. The best we can do is help you get started 🙂

Another approach would be to hire one of our recommended customizers to program the customization for you.

Could you confirm that I understood what you are trying to do correctly ?

Best regards,

Geoff B.

[Geoff B.]

Good morning Laura and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

1. Remove Event Cost label (not the cost in the Event Details, but the one that appears in the main upcoming event list view) I tried tweaking the code used to remove the dates from that view, but it didn’t work.

Could you try adding the following rule to your WordPress theme’s CSS ?

.tribe-events-list .tribe-events-event-cost {
display:none;
}

2. Remove Organizers from Filter Bar. I’ve successfully removed categories from it with the following code, but can’t seem to get it to work when changing values for the Organizer.

.tribe-events-filter-checkboxes li.tribe-events-category-my-category{
display: none;
}

Can you please go to Events -> Settings -> Filters and uncheck the Organizers box and the hit Save ?

That should probably do the trick 🙂

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Mattias and welcome back!

Thank you for reaching out to us.
I would love to be able to help you with this topic.

Currently the QR code is actually a link to the event URL on your website. Could you please expand a bit more on what you mean by make the text translatable ? Perhaps a screenshot (via Dropbox, Cloupup, Imgur, etc..) would make it clearer ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Arnout and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The first thing I would recommend (if you haven’t already) is to read our Themer’s guide.
If nothing else that will answer your second question (is it possible to separate date and time)

Once that’s done, I also recommend browsing through our functions Archive: https://theeventscalendar.com/functions/

To make a long story short, you can totally customize what is in each view. The extent of our support however will be limited to getting you started in the right direction as we unfortunately do not provide full support for customization.

So in other words, you are right, it is totally feasible to add filters to any page. In fact we have another add-on just for extra filters (although not the specific one you are looking for): https://theeventscalendar.com/product/wordpress-events-filterbar/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Stuart and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

You might want to read our Themer’s guide if you haven’t already.

To make a long story short, you will need to make your own version of every view where the bar shows (week, day, month, photo, etc..)

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good morning Laura and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experimenting with the search Bar.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

1. We keep getting an error in the console in line 1/ col 3751 TypeError: q.tribe_has_attr is not a function
…tribe-events”),r=a(“body”),s=q.length&&q.tribe_has_attr(“data-hover-filters”)&&1…

This is an odd error. It does look a lot like it could stem from a WordPress theme or a plugin conflict.

Could you please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out ?

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

2. Can you please explain how the “Near” suppose to work? What can it take to look for: city, province, location name, postal code ?Search works good, as it looks for words. But for Near not once did I get accurate results. In many cases it won’t event respond. Probably because of the error.

That’s a strong possibility (that the Javascript error is interfering since this involves a substantial amount of Javascript to work properly).

I believe my awesome colleagues did an awesome job at explaining how this functionality is supposed to work.
Basically we use Google’s geolocation API (which mean your webhost has to allow this feature for you).

• https://theeventscalendar.com/support/forums/topic/search-and-near-not-working/
• https://theeventscalendar.com/support/forums/topic/near-search-germany/

3. On Venue or Events pages the map it won’t load the map. Even thought the locations are set.
https://www.computecanada.ca/venue/mount-royal-university/

4. Map will show up on “Map” view. But no events will be shown on it. I don’t see any pins.
Again no response from the Near search

Once again, it might be related to the previous issue, or to a conflict and even to your webhost cutting you out if they have a limit on the amount of Google Geolocation usage you are allowed.

In any case, going through the system information and the conflict tests should help us pinpoint the issue.

Hang in there and let me know what your findings are!

Best regards,

Geoff B.

[Geoff B.]

Good evening Jen and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the duplicate before HTML creeping up on your website 🙁
I would love to help you with this topic.

Could you try applying the following CSS rule to your WordPress theme ?
#tribe-community-events .tribe-events-before-html {
display: none !important;
}
Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Timothy and welcome back!

Thank you for reaching out to us.
I would love to try help you with this topic.

I am afraid I don’t have good news on this topic. Your observation is absolutely spot-on.
Right now, the only available behaviour for Event Tickets on recurring events is that the tickets counts for all of them 🙁

There is some hope however, because this is a popular feature request. In fact, it’s in the plans (although I cannot commit to a date for now).

But, if you want to help put a higher priority on this feature, you can vote for it in our user forum: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Hello Lionel,

Oh, I see, you are using WPML 🙂

Could you please provide us with your system information in a private reply to make sure I have the complete picture? (following the instructions found in the link)

In WPML if you update the po/mo files, you will need to re-scan them from the “Localisation du thème et des modules d’extensions” screen.

Also, could you confirm if you followed the instructions in this post for setting up WPML ?
https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

Have a great day!

Geoff B.

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