[Geoff B.]

Hey Florian,

I’m glad you found the links to downgrade.

If you are looking for the link to the previous versions of our free plugin, they can be found here: https://wordpress.org/plugins/the-events-calendar/developers/

I want to thank everybody for their patience while we are working hard at fixing these issues.

Best regards,

Geoff B.

[Geoff B.]

Hi again Jitske,

You are so right. My bad.

I believe my colleague George has a nice post on that specific message: https://theeventscalendar.com/support/forums/topic/message-on-ticket-receipt/

With a simple snippet in the functions.php file of your theme, you should be good to go 🙂

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Linda,

I’m glad that worked for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hello Macie,

To answer your question, yes you can add them to the po file by either:

1. Updating them manually if you are familiar with Poedit’s Update from Pot file
2. Download the most recent version here: http://translations.theeventscalendar.com/projects

As stated earlier, it turns out that sometimes the po/mo files packaged with the plugin are not 100% up to date (which is probably why you can’t find “add to cart” in the file right now.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hi again,

Just to be extra sure, I tested one final thing prior changing the status of this thread.

Please disregard what I said above. My bad 🙁

I just noticed that in your theme there is the following CSS rule
.tribe-events-event-meta .tribe-events-meta-group {
display: none;
}

Could you try replacing none by inline-block ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Alessandra and welcome to the Events Calendar Support forum!

Thanks for reporting this. We are aware of this issue with the version 4.1 of our products and we are really sorry for the hassle this might cause. We are actively working to solve these issues. I’ve linked this thread to the bug report in our backlog, so you’ll get notified here when we have some update or fix for this.

For now you can downgrade the plugins to version 4.0.7 which should fix the issue.

You’ll find the past versions for our premium plugins in the download section of your account in this site (https://theeventscalendar.com/my-account/downloads/) and you’ll find the core plugin (The Events Calendar) past versions here:https://wordpress.org/plugins/the-events-calendar/developers/.

Thanks for the patience while we work on this.

Best regards,

Geoff B.

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

That’s a great question, technically the link provided by the QR code looks something like yourwebsite.com?event_qr_code=1&ticket_id=752&event_id=748 and you are right, all it really does is bring the employee to the attendee list on the front-end (unless that employee happens to be logged to your website).

So in other words, as long as your employee:

1. Has an account on your website with a role that allows him to access the backend for your events
2. Is logged in to your website prior to scanning the QR code

The check-in will occur automatically (if not checked-in already) OR the following message will appear “The ticket with ID 752 has already been checked in.”.
This also works on a mobile device. So the good news is that it is totally feasible.

As an alternative, a lot of venue owners simply print out the attendee list and cross out check-ins in an old school way (pen and paper).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Christian and welcome to the Events Calendar Support forum!

Thanks for reporting this. We are aware of these issues with the update to version 4.1 and we are really sorry for the hassle this might cause. We are actively working to solve these issues. I’ve linked this thread to the bug report in our backlog, so you’ll get notified here when we have some update or fix for this.

For now you can downgrade the plugins to version 4.0.7. You’ll find the past versions for our premium plugins in the download section of your account in this site (https://theeventscalendar.com/my-account/downloads/) and you’ll find the core plugin (The Events Calendar) past versions here:https://wordpress.org/plugins/the-events-calendar/developers/.

Thanks for the patience while we work on this.

Best,

Geoff B.

[Geoff B.]

Good evening Jimmy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that your events are not appearing in the correct order.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

As a follow-up question, can you tell me if there are any of these events that have the checkbox Sticky in Month View checked in the Events Options box (when you edit an event) ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Steven and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are dealing with between WooMembership and our plugins.
I would love to try to help you with this topic.

The first thing I am noticing is that you are still using Woocommerce Tickets 3.12.1 . I would recommend upgrading this to the Events Tickets Plus version 4.05 using the following instructions: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

The reason I am saying there are some behaviour issues between version 4.07 of our plugins and Woocommerce Tickets 3.12.1. But, I would advise against upgrading to version 4.1 of our plugins for now (wait until the next maintenance release – 4.1.1). You can find version 4.05 of Events Tickets Plus here: https://theeventscalendar.com/my-account/downloads/

If I understand this correctly, there 2 issues:

1. Your members are not able to see the discounts you have set for them in the Purchasing discount tab on the Events screen. Can you confirm ? And can you tell me if these discounts are in fact applied when the reach checkout ?
2. You want to sell unlimited stock tickets but the value is 0 which translates to “Out of stock”. After updating to Events Tickets Plus, can you tell me if you are able to leave the stock field of your ticket to blank (unlimited) ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Jens (and Astrid) and welcome to the Events Calendar Support forum!

Thanks for reporting this. We are aware of these issues with the update to version 4.1 and we are really sorry for the hassle this might cause. We are actively working to solve these issues. I’ve linked this thread to the bug report in our backlog, so you’ll get notified here when we have some update or fix for this.

For now you can downgrade the plugins to version 4.0.7. You’ll find the past versions for our premium plugins in the download section of your account in this site (https://theeventscalendar.com/my-account/downloads/) and you’ll find the core plugin (The Events Calendar) past versions here:https://wordpress.org/plugins/the-events-calendar/developers/.

Thanks for the patience while we work on this.

Best,

Geoff B.

[Geoff B.]

Good afternoon John,

Thank you for reaching out to us. I am sorry to hear this removed the whole ticket section.

 

We are absolutely looking forward to helping you, but in order to do that and give you the proper advice, could you please open a separate thread using the following link: https://theeventscalendar.com/support/post/

As you might suspect, even when issues are similar, the actual cause can be quite different.

Thank you for your understanding.

Geoff B.

[Geoff B.]

Good afternoon and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you have experienced with the event attendes list.
I would love to try to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

My first recommendation would be to try the following plugin instead: https://wordpress.org/plugins/duplicate-tec-event/ to see if that still copies the attendees as well.

Other than that, you can always delete all attendees in the copied event using the Bulk actions drop-down menu.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Joachim and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with the Events Tickets Plus 4.1 .
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

That being said, I went ahead and tried to reproduce the issue using WooCommerce. But I was not able to 🙁

Let me explain what my results where.

<span style=”text-decoration: underline;”>The customer:</span>

• Places an order, in their eyes it is “sold”. The stock availability is thus decreased accordingly to avoid overselling.
• Of course, they are usually unaware that you still need to change the order status to “completed” for their tickets to be sent.

<span style=”text-decoration: underline;”>My/your view:</span>

• Once an order is placed, the ticket is considered “pending” (your approval and your change to the “completed” order status). But for all intents and purposes, it is “sold” from a WooCommerce perspective as the stock was reduced and the order status changed to “on-hold”.
• If you cancel the order (by changing it’s status to “cancel”, this does not change the fact that the ticket was sold. It was just sold and then cancelled (or refused). As a side note, just like with any other WooCommerce order that is cancelled, you will need to restock the item accordingly (it is not automatic).

Where I believe our process might be different is the type of payment gateway you might have used for testing (could you let me know what that was ?) and the fact that you refunded the order instead of cancelling it. Can you confirm ?

Thank you for your patience, this will allow us to get to the bottom of things and hopefully fix things for you.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Tom and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with the update to 4.1 . It was absolutely not intended.
I would love to help you with this topic.

We are aware of these issues with the update to version 4.1 and we are really sorry for the hassle this might cause. We are actively working to solve these issues. I’ve linked this thread to the bug report in our backlog, so you’ll get notified here when we have some update or fix for this.

The correct course of action for now is indeed to downgrade to 4.07 until we fix this.

Thanks for the patience while we work on this.

Best,

Geoff B.

[Author]

Posts