[Geoff B.]

Good evening Christian,

I totally understand how frustrating this can be. Hang in there.

That being said, I believe there might be a misunderstanding about how to use the testing procedure. The goal is not to deactivate and reactivate the plugins to fix things.

Rather, the goal is to temporarily deactivate all the non the Events Calendar related plugins AND switch to a default WordPress theme to see if the issue persists while under these conditions.

Another thing worth trying, after a backup, is to manually try to reinstall (overwrite the files of all your the Events Calendar plugins) – I can help with that if you want

Could you also tell me what is the confirmation message you get while attempting to flush permalinks (re-saving them)

Finally, this might also be due to a WordPress memory limit issue. Based on your wp-config file, could you tell me what it is set at currently ?

Best regards,

Geoff B.

 

[Geoff B.]

Hey Malcolm,

It’s a bummer reactivating the plugins did not cut it.
At this point, we’ll have to dig a lot deeper to figure what’s causing this.

I appreciate your patience while we do that.

1. Here a couple of requests / questions for you:
2. You did not confirm going through the testing procedure ? Could you please do that and if you haven’t already, let me know what happens when you are left with only the Events Calendar plugins, WooCommerce and a default WordPress theme ?
3. Could you share with me a link to a screenshot of your attempt at creating a 50 pence ticket (the details of the said ticket) as well as the exact error message you are receiving (ideally a screenshot as well).

Best regards,

Geoff B.

[Geoff B.]

Thank you for the code and detailed proposal @milan (aka Tanya)

I will make sure it gets shared.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As you can imagine, I cannot possibly guarantee that this will work since, after all, JetPack is a third-party plugin. But it’s worth a try.

With that in mind, I would stick with the first approach where the piece of code needs to go in the functions.php of your WordPress theme. The custom post type name you are looking for (to replace “product”) is “tribe_events”

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Li and welcome back!

Thank you for reaching out to us.

I can see this is actually a duplicate question from the one already answered by my colleague George.

As such, I will close this thread. But before I do, I believe your best bet would be to use something like Zapier: https://zapier.com/

Best regards,

Geoff B.

 

[Geoff B.]

Good evening James and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue with your Eventbrite tickets still creeping up.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link). This might come as a surprise, but matching your setup is the fastest way to resolution.

Secondly, would you mind sharing with me what your timezone setting is for the Events Calendar (as found in Events -> Settings -> General) ?

 

As I went to try to see the event in question (http://www.eventbrite.ca/e/8th-annual-oxford-vs-cambridge-hockey-match-tickets-21136470753), I noticed that I get redirected to your login page which means I am not sure which other event is faulty. Could you tell me how you have set that up ? Are events private in visibility or going through a roles and permissions plugin such as Members ?

Finally, could you (still in a private reply) share a link to a screenshot of your API setting under Events -> Settings -> Add-ons APIs

Best regards,

Geoff B.

[Geoff B.]

Good evening Janet and welcome back!

Thank you for reaching out to us.
We are sorry for the delay in answering, support is unfortunately very scarce on weekends.

I would love to help you with this topic.

Perhaps this will help out, but I thought you should know that the plugin runs on websites with thousands of events on it and very important traffic with wonderful performance.

You are on the right track, using the caching the monthly view and using a caching plugin on the website (such as WP Rocket) will always help. But at a more basic level, it also depends greatly on the WordPress theme you are using as well as other plugins.

If you want to get a sense of what I am talking about, you could try running the calendar with a default WordPress theme to compare how the performance feels.

I could also take a look at your website theme + plugin combo if you want if you provide us with your system information in a private reply ? (following the instructions found in the link)

Finally, but most importantly, could you tell me what loading time you are expecting from the calendar ?
The reason I am asking is because “too slow” is highly subjective and I believe we can have a better sense of how to help you out if we get some metrics involved 🙂

Best regards,

Geoff B.

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us. This is a super interesting (and complex scenario).
I would love to help you with this topic.

1. What is the best way to display these on the event page? I know its not meant to have all these options as tickets, but im trying to keep it consolidated to this event for now until i learn more.

Well, that is really up to you. Technically you could have each option as a ticket, but I’m not sure 12 tickets on that event page would work nicely.

To accomplish what you are looking for a complex, user-friendly product with several options, your best bet would be to supplement our Events Tickets Plus plugin with something like https://www.woothemes.com/products/composite-products/ .

My recommendation would be to create the Ticket Product manually directly in WooCommerce, create your sponsorship options as variable products and create your pre-order as variable products. Once that’s done, you should be able to create a composite product that includes all of these under one umbrella where your visitors just choose their options.

The composite product would then be displayed in the Event content using a shortcode or using the Visual Editor’s WooCommerce button.

2. Is is possible to sort the Categories (Reg, Sponsor, Pre-Order) in a particular order, then sort the tickets within the categories by price?

In theory yes. But out-of-the-box, Events do not take product categories into account for display. You would have to program (or hire somebody) a template customization.

You might want to read our Themer’s guide to get a sense of how customizations work.

The other option would be to use short-codes to display a product category or many product categories: https://docs.woothemes.com/document/woocommerce-shortcodes/#section-7

3. Would it be better to create pages for the sponsorship & Pre-Order options? If so, could this be done with having all these pages (main event tix page, sponsor, pre-order) connect to the main event page.

As stated before, the sponsorship and Pre-order should really be treated as full products that could either be bundled, chained or added in a Composite product (my preferred option). Adding extra pages would work, but would not be user-friendly / intuitive.

4. As mentioned prior to purchasing ETP, I had originally created a page for this event and added the products to the page. Once I purchased your product, I created the tickets within the event page. I discovered this had duplicated the products. But the ones i added originally only show up on the specific event page accessed via the nav menu & store, whereas the tickets created under your product only show when using the calendar event link. Is there a way to merge the two? In other words, I like the idea of a user being able to go to the nav menu and selecting the specific event they are looking for, as well as those who may search in the calendar for the event.

This is a good question. ETP tickets can actually be used outside of the Events Calendar.
You can adjust how they are usable by going to Events -> Settings -> Tickets .

Using shortcodes you can pretty much combine them however you want on any post or page and not only through the store menu.

But once again, I would really recommend packaging these products in one giant product to make it more convenient for users.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Sotiris and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Is there any way I can make the image of the events be the same in the list of the events? For example with dimensions like 178*238.

Yes, you can absolutely do that using some CSS rules. But first, I would need to know which image you are referring to ? The Photo view ? The single event view ?

Ideally, if you could provide me with an example (using a URL), that would be awesome.

Best regards,

Geoff B.

[Geoff B.]

Good evening Jennifer and welcome back!

Thank you for reaching out to us and adding your voice.

As far as I can see, the bug ticket to add this back is still open, so I added your name of the people to contact as soon as a fix is out. We appreciate your patience while we work on this.

In the meantime, if you want to add the functionality back, I would recommend using one of the code snippets my colleague Barry provided in the following post: https://theeventscalendar.com/support/forums/topic/attendees-list-is-missing-purchaser-name-since-4-1-update/

Let me know if you need help with adding the snippet.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Pieter and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the unwanted image creeping up on your Events Archive page.
I would love to help you with this topic.

There are a few ways to go about this:

1. You could hide via CSS using a rule such as

.post-type-archive-tribe_events .post-image {display:none}

2. You could try changing the setting found at Events -> Settings -> Display (Events template to Default Page template)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonsoir Philippe,

Merci de nous écrire. J’aimerais vous donner un coup de main à ce sujet.

Par défaut, il n’y a pas de shortcode permettant de faire ce que vous cherchez.
Toutefois, la bonne nouvelle est que vous pouvez tout à fait personnaliser le code à votre guise (nous nous sommes assurés que le tout soit suffisamment flexible pour ça) et même créer un gabarit de page spécifiquement à cet usage.

Voici quelques liens à ce sujet:

• https://theeventscalendar.com/support/forums/topic/change-past-event-display-to-descending/
• https://theeventscalendar.com/support/forums/topic/ordering-past-events-in-descending-order/

D’ailleurs, si ce n’est déjà fait, je vous inviterai à jeter un coup d’oeil à notre guide de personnalisation: https://theeventscalendar.com/knowledgebase/themers-guide/

En espérant que cela vous soit utile.

Cordialement,

Geoff B.

[Geoff B.]

Hello again Ivan,

would be possible to add Event Venues to default WordPress categories?

I am not sure what you have in mind exactly (what you are trying to do) ? Could you please expand a bit on what your goal is ?

In the meantime, here is some useful information on what a venue is (from a WordPress perspective):

An Event venue is actually a custom post type (just like an event is). In other words, in theory, it could have a category attached to it (that would require some customization), but it will not be possible to change its nature (being a post).

The good news is, depending on what you are looking to do, there is a probably a solution for it!

Have a great day!

Geoff B.

[Geoff B.]

Good evening Ivan and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As my colleague Nico suggested, to do this properly, you need to copy the file you want to modify from /the-events-calendar/src/views/month/nav.php back to the /tribe-events/ folder of your WordPress theme as explained step-by-step here: https://theeventscalendar.com/knowledgebase/themers-guide/ (you should read it all, but focus on the month view section).

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the all day event being imported twice.
I would love to help you with this topic.

By your description, it sounds like this might be a timezone issue.
Would you mind providing (in a private reply if you prefer):

• A URL link to your site with the duplicated event
• A link to your Google Calendar
• Your WordPress timezone setting
• Your the Events Calendar timezone setting as found in Events -> Settings -> General

That way I can perform some additional tests and help you out better.

Best regards,

Geoff B.

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