[Geoff B.]

Good evening Kara and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe you will love the following extension: https://theeventscalendar.com/knowledgebase/removing-export-links-event-views/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Scott and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the alignment issues you are experiencing.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events #tribe-events-content .tribe-events-event-meta dt {
display: block;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Hans,

We are super stoked that you like our new way of handling this aspect of things.
Thank you fantastic words. It is super appreciated.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Patricia and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the photo view not working after the update.
I would love to help you with this topic.

I just went to your website and it looks like the photo view is back and running.
Did you change anything ?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me (perhaps with a screenshot) what was the issue with the view ?

Best regards,

Geoff B.

[Geoff B.]

Good evening David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

First off, I would like to make a couple of suggestions:

1. I am noticing that you are a couple of versions behind on our plugins (which are now all at 4.4.2). I would recommend upgrading. For one thing, our latest version has much more reliable language files.
2. I would highly recommend upgrading your PHP version to at least 5.4+ (older PHP versions typically result in lower performance and strange behaviours)

But, back to your question for a moment. Here are the top ways to accomplish this (you can choose your favourite):

1. Using the po file is a great approach (as long as the file is up to date).

   Just make sure you do not have a non-updated language file for our plugin lingering in your /wp-content/languages/ folder. Because if there are, they will override your efforts.

2. You could also simply do a customization of the view. You might want to read our Themer’s guide to get a sense of how that works.

   Simply put, you just need to make a copy of the view file you want to tweak, change the words there and put the file in the /tribe-events/ folder of your Child theme.

3. You could also try using the snippet found at the very bottom of this page: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Phil and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

One way to go about this would be to use a template override.
You might want to read our Themer’s guide to get a sense of how that works.

Another way would be through CSS rules.

Either way, I could probably help you better if you can give me a specific example (ideally live) of custom fields you want to hide.

Best regards,

Geoff B.

[Geoff B.]

Good evening Jules and welcome back!

Thank you for reaching out to us.
I would love to help you with these questions.

1. The RSVP ticket/order box is not rendering correctly (see .png below). The borders around the ticket numbers in the far left hand box are not the same – the ‘-‘ sign has a line to the right of it . Also, there is no top line border on the 2nd box. How do I fix this?

This is most likely a question of CSS rules.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This way I will be able to see your site and tell you exactly what to do.
Additionally, would it be possible to get the URL of a sample event that has a ticket on your site ?

2. If I use the RSVP function in tickets plus , the ticket Cost always says ‘0’ (free), but may not be ‘free’ it is just people have to pay at the door. I am using it for booking purposes only. Is there anyway I can show the Cost that you pay at the door, as to say ‘Free’ on my page is misleading.

You could totally deal with that by adding a couple of snippets in your child theme’s functions.php: https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Emily and welcome back!

Thank you for reaching out to us.

We are sorry to hear that the recurring events are not working to your expectations.
I would love to help you with this topic.

In case you have not already done so, I would highly recommend reading the following: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Is there not a way to edit a single event and the dates that it is occurring without adding more events under the same name?

This is a great question.

There are quite a few things that can be done with the way events are presented.
But, as you can imagine, there are certain limits to this.

Technically speaking, recurring events are indeed single events that repeat according to the website owner’s rules.

What you can work on is how this is displayed.
For instance, there are 2 built-in options under Events -> Settings -> General that allow you to control at a basic level some of the recurring event display behaviour.

Additionally, keep in mind you could simply deactivate the views that do not serve your purpose. I believe that perhaps the list view might not be suitable for your purpose.

is there not a way to edit the event where the exhibit only shows up on Tuesdays-Saturdays instead of listing the title “Gemstones and Dinosaur Bones” around 50 times

It sounds like you will be a big fan of an upcoming feature: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5318027-month-view-have-multi-day-events-span-the-cons

In the meantime, unless you are willing to do some custom coding to the views ( You might want to read our Themer’s guide to get a sense of how that works. ) or hire one of our recommended customizers to do the customization for you – there is no built-in way to achieve this.

At best, you could have “big” events that span from Tuesday to Saturday and repeat these.

It would at least diminish the number of repeated events.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Paul and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing with the Events list widget after the recent upgrade.

We apologize for the inconvenience caused by this glitch.
Please know that we are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

In the meantime, you have a couple of options to be used as workarounds:

1. You could downgrade to the previous version of the plugin: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
2. You could hide the incorrect state field with CSS (not great, but it works)
   .tribe-mini-calendar-event .tribe-events-region {display:none}
3. You could do a simple template override. You might want to read our Themer’s guide to get a sense of how that works.

For number 3,

1. Copy this file
   wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php
   to
   wp-content\themes\{your-theme}\tribe-events\pro\widgets\modules\single-event.php
2. Open it for editing and add these two lines in the beginning:
   $zip = tribe_get_zip();
   $region = tribe_get_region();
3. Save.

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Geoff B.]

Good evening Benjamin and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

If I split a recurring event, so that I can edit each day separately, e.g. Edit Single., will the Ticket I created for that recurring event still be shared – so that I have one Woocommerce product and one ticket count for the entire “event.”

The short answer is no.

As soon as you break an event from the series, it is considered a completely different and autonomous event.

As such, it will not longer share the ticket.

Perhaps if you give me a bit more details, I could help you achieve your goal through the usage of some exceptions or custom recurring rules ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Connie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Community Event plugin not working for you.
I would love to help you with this topic.

It looks like your license key has been entered properly.

With that in mind, after a quick database backup, it looks like you might want to upgrade to the latest version of our plugins (4.4.2).

As for why the layout of the form that would normally sit at http://soundoflife.org/calendar/community/add is not working, there could be a couple of reasons:

1. Please make sure there is actually not a real page created with that slug.
2. Please make sure you empty and deactivate your caching plugin as you set it up.
3. There could be some customizations in your WordPress theme that require updating.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!
Geoff B.

[Geoff B.]

Good evening Lorraine and welcome back!

Thank you for bringing this to our attention.

I found that during the creation of a series of recurring events if you change to a different language, events not yet created ‘switch’ to the new language.

I totally understand where you are coming from. In fact, based on experience with my clients, the language switching aspect of WPML can create confusion even outside of our plugins.

I was actually unaware of that behaviour.

Because of that, I will amend the WPML article to add that very point in: https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Just that the message saying you can safely navigate away isn’t quite true I don’t think?

That message is not WPML specific, but it is produced by the recurring events (event series) module.

It is actually accurate, because you can navigate away. But it is not complete.
It should also say that you cannot switch languages in WPML until the events have been created.

I have created a ticket for that second purpose, but it might take a while before it gets integrated.
But of course, you will be notified as soon as it is.

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon Liz and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

To answer your question, all that the posted code does is to ignore “related events” from the same events series  in single event view. It does not change your ability to have recurring events.

The code provided was a means to help Tom get started on the right track with his specific situation.

As you know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.
As such, in full disclosure, I do not believe this snippet was tested, but it should provide a strong basis to work on 🙂

With that in mind, you will also be glad to know that we are working on a new feature that will change the appearance of events spanning across multiple days in the month view: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5318027-month-view-have-multi-day-events-span-the-cons

Finally, it does sound like you have a perfect solution figured out for your needs.
But, in case that is not accurate, I will gladly recommend the best way to set up your events, provided you can provide me with the specifics of a sample event.

Best regards,

Geoff B.

 

 

 

[Geoff B.]

Good afternoon Suzy and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets being sent too soon to your customers. Yikes!
I would love to help you with this topic.

You are right, the first step to resolution is to disable that checkbox (which was unintentionally problematic in the last couple of releases).

The second step would be to upgrade to our latest versions (4.4.2) since we completely removed that feature and replaced it with a far more comprehensive one (When should tickets be emailed to customers?).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Marla and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the license key error message you have encountered.
I would love to help you with this topic.

From what I can see you currently have 2 licenses (which are still valid):

1. Event Tickets Plus (tied to http://www.marlamcdermott.com/)
2. the Events Calendar Pro (tied to http://www.walnutclub.org/)

From the looks of it, perhaps the assignment of http://www.marlamcdermott.com to Event Tickets Plus was accidental ?

In any case, the good news is that you can still fix it. Here are a couple of good articles on that topic:

1. https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/ 
2. https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know how that goes.

Best regards,
Geoff B.

[Author]

Posts