Renewed our plug-in… now submission page doesn't work

[Connie]

We renewed our plug-in some months ago, but couldn’t get the user submission part of the plug-in to work properly. It became completely unformatted from the way it had been and we weren’t able to get it to work properly. We knew we were going to do a complete overhaul to our site, which is now complete. I’d like to get the “submit your event” part of the plug-in working again. I seem to remember that it had something to do with the process for adding in the licensing keys, but can’t remember now. I’m not an IT specialist, or web developer, just a staff member who updates content.
Please help!

[Geoff B.]

Good evening Connie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Community Event plugin not working for you.
I would love to help you with this topic.

It looks like your license key has been entered properly.

With that in mind, after a quick database backup, it looks like you might want to upgrade to the latest version of our plugins (4.4.2).

As for why the layout of the form that would normally sit at http://soundoflife.org/calendar/community/add is not working, there could be a couple of reasons:

1. Please make sure there is actually not a real page created with that slug.
2. Please make sure you empty and deactivate your caching plugin as you set it up.
3. There could be some customizations in your WordPress theme that require updating.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!
Geoff B.

[Connie]

I submitted a new item through the forum, so if you see it, it’s connected to this same problem we’ve been experiencing.

I’m not a web expert, so I don’t know how to approach this problem. This slug http://soundoflife.org/calendar/community/add doesn’t display ANYTHING – it’s a totally blank page. I may have messed things up by changing the slug or changing the permalink settings, but now it will not let me change the permalink setting back to the way that it was. I uninstalled the plugin for Community Events and reinstalled it thinking it would go back to its original settings and that did not work either.

And regarding your email below…
*There is not an actual page created with that slug.
*I do not know how to empty and deactivate my caching plugin.
*As far as I can tell all of the updates I need are current.

I am at my wits end over this as I have been working on it for 4 hours straight just today – watching your help videos, etc… I’m determined to get this fixed today if I can.

Please help!

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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