Probs: RSVP tickets/orders box not rendering correctly & Cost showing Free

[Jules]

Hi, I have just purchased both the latest versions of Events Cal Pro and Events Tkts Plus. I really like them, and have 2 quick questions:

1. The RSVP ticket/order box is not rendering correctly (see .png below). The borders around the ticket numbers in the far left hand box are not the same – the ‘-‘ sign has a line to the right of it . Also, there is no top line border on the 2nd box. How do I fix this?

2. If I use the RSVP function in tickets plus , the ticket Cost always says ‘0’ (free), but may not be ‘free’ it is just people have to pay at the door. I am using it for booking purposes only. Is there anyway I can show the Cost that you pay at the door, as to say ‘Free’ on my page is misleading.

Thank you for any guidance you can give me.

[Geoff B.]

Good evening Jules and welcome back!

Thank you for reaching out to us.
I would love to help you with these questions.

1. The RSVP ticket/order box is not rendering correctly (see .png below). The borders around the ticket numbers in the far left hand box are not the same – the ‘-‘ sign has a line to the right of it . Also, there is no top line border on the 2nd box. How do I fix this?

This is most likely a question of CSS rules.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This way I will be able to see your site and tell you exactly what to do.
Additionally, would it be possible to get the URL of a sample event that has a ticket on your site ?

2. If I use the RSVP function in tickets plus , the ticket Cost always says ‘0’ (free), but may not be ‘free’ it is just people have to pay at the door. I am using it for booking purposes only. Is there anyway I can show the Cost that you pay at the door, as to say ‘Free’ on my page is misleading.

You could totally deal with that by adding a couple of snippets in your child theme’s functions.php: https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f

Let me know if that helps.

Have a great day!

Geoff B.

[Matt]

Hi Geoff

Thank you very much. I have now actioned your advice for point 2 and it
works fine! As regards point 1, Avada have told me that their template will
always overwrite that of Events Calendar so it is not possible to use your
default page template! I will now follow your guidance on contacting you
about point 1 privately.

Many thanks

[Geoff B.]

Good evening Matt,

Thank you for your feedback.

As for point 1, even if it is not possible to use the page template in Avada, you should still be able to style the ticket box with CSS.

I will wait for your system information.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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